Legal Case Assistant Jobs in Florida (NOW HIRING)

Employment Type: Full-Time (Monday - Friday 8-5)

Department: Med-Legal / Personal Injury Operations

Compensation: Based on experience

Benefits: PTO, Health, Dental, Vision, Short-term Disability, 401(k) + matching

Ignite Practice Growth helps medical practices improve operational performance, patient coordination, and growth. We work with healthcare organizations that serve patients involved in personal injury and medical-legal cases, helping create efficient systems that support providers, patients, attorneys, and other stakeholders throughout the continuum of care.

We are seeking a highly organized, proactive Med-Legal Case Manager to coordinate personal injury and medical-legal cases from intake through treatment completion and case resolution.

This role is ideal for someone with experience in personal injury case management, medical case management, legal case coordination, healthcare administration, or medical-legal operations who understands how to keep complex cases moving while maintaining accurate documentation and professional communication.

The Med-Legal Case Manager serves as a central point of coordination for active personal injury and medical-legal cases.

You will work across medical practices, patients, attorneys and law firms, providers, and internal operations teams to help ensure cases progress efficiently, documentation is accurate, communication is timely, and outstanding issues are identified before they become problems.

This is a case ownership position, not simply an administrative support role. The successful candidate will be comfortable managing a case portfolio, following up consistently, identifying stalled cases, maintaining detailed records, and communicating professionally with both healthcare and legal professionals.

• Personal Injury & MedLegal Case Management
• Manage assigned personal injury and medicallegal cases throughout the patient treatment lifecycle.
• Monitor case status, treatment progression, referrals, appointments, and outstanding case requirements.
• Maintain accurate and current case notes, documentation, contact information, and status updates.
• Identify cases that have stalled or require additional followup and proactively work toward resolution.
• Maintain organized case workflows and followup schedules to prevent missed deadlines or communication gaps.
• Attorney & Law Firm Coordination
• Communicate professionally with attorneys, paralegals, legal assistants, and law firm case managers regarding patient and case status.
• Coordinate appropriate requests for case information and documentation.
• Maintain accurate attorney and law firm information within applicable systems.
• Develop strong working relationships with legal partners while maintaining appropriate professional and compliance boundaries.
• Escalate complex case issues when necessary.
• Patient & Treatment Coordination
• Support communication necessary to keep patients progressing through prescribed treatment plans.
• Coordinate with clinic teams and providers regarding patient status, referrals, treatment progression, and outstanding needs.
• Help identify missed appointments, treatment gaps, or other issues that may interfere with continuity of care.
• Facilitate communication among appropriate parties while respecting patient privacy and HIPAA requirements.
• Medical Documentation & Case Support
• Help coordinate requests involving medical records, bills, treatment documentation, referrals, and other caserelated information.
• Monitor outstanding documentation and follow up with responsible parties.
• Maintain organized case records to support efficient response to authorized requests.
• Assist with case status reporting and internal documentation requirements.
• Case Tracking & Reporting
• Maintain accurate case information in CRM, case management, and/or practice management systems.
• Track assigned caseload and key case milestones.
• Monitor outstanding tasks and followup dates.
• Provide management with updates regarding case volume, aging cases, treatment gaps, unresolved issues, and other relevant trends.
• Participate in efforts to improve case management processes, workflows, and communication standards.
What We're Looking For

The ideal candidate combines strong organization with persistence and professional communication. You should be someone who takes ownership of your cases rather than waiting to be told what requires attention.

Preferred Experience
• Experience in personal injury, medicallegal case management, legal case management, healthcare administration, medical practice operations, or a related field.
• Experience communicating with personal injury attorneys, law firms, paralegals, medical providers, or healthcare practices.
• Familiarity with the lifecycle of a personal injury patient or case.
• Experience managing multiple active cases, accounts, patients, or client relationships simultaneously.
• Experience with CRM, case management, EHR/EMR, or practice management software.
• Understanding of HIPAA and confidential medical information.
Core CompetenciesSuccessful candidates will demonstrate:
• Exceptional organization and attention to detail.
• Strong written and verbal communication.
• Professional phone and email communication skills.
• Ability to manage a highvolume caseload and competing priorities.
• Consistent followthrough and accountability.
• Ability to identify problems and take appropriate action without constant supervision.
• Strong documentation and recordkeeping habits.
• Ability to communicate effectively with attorneys, healthcare providers, patients, and internal teams.
• Comfort working in a fastpaced, growthoriented organization.
• Sound judgment when handling confidential medical and legal information.
Qualifications
• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Prior experience in personal injury, healthcare, legal services, medical case management, or case coordination strongly preferred.
• Strong computer skills and ability to learn multiple technology platforms.
• Proficiency with Microsoft Office and/or Google Workspace.
• Excellent written and verbal English communication skills.
• Ability to maintain confidentiality and comply with applicable HIPAA and privacy requirements.
What Success Looks LikeA successful Med-Legal Case Manager at Ignite Practice Growth:
• Knows the current status of their assigned cases.
• Follows up before issues become urgent.
• Keeps case documentation accurate and current.
• Communicates effectively with law firms and medical teams.
• Identifies treatment or communication gaps quickly.
• Maintains consistent case progression.
• Takes ownership of problems through resolution.
• Provides management with reliable visibility into the case portfolio.

Why Join Ignite Practice Growth?

This position provides an opportunity to become an important part of a growing organization operating at the intersection of healthcare, personal injury, and medical-legal case management.

You will have the opportunity to build expertise in medical-legal operations, develop relationships across healthcare and legal organizations, and grow professionally as Ignite Practice Growth continues to expand.

We value people who are organized, accountable, solutions-oriented, and committed to delivering a high level of service.