ZipRecruiter

Log In

1

Legal Call Center Jobs (NOW HIRING)

AnswerMTI

Full Time Call Center Agent

Atlanta, GA · On-site

$16/hr

Legal Assistance Compensation: $16 / Hour Shifts Offered: * Full Time - 40 hours per week, 10 hour shifts * Must be available to work a weekend day (Sat or Sun each week) Training will last ...

Zimmerman Associates

Call Center Agent

Bethesda, MD

$21.50/hr

Call Center Agent Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents ... legal considerations) · Familiarity with DOD, Federal, State, non-profit healthcare systems and ...

Sound Telecom

Overnight Call Center Agent

Spokane, WA

$21/hr

Overnight Call Center Agent Immediately hiring Overnight Center Agents at Sound Telecom! Call ... Legal Assistance Compensation: $21 / Hour With Perfect Attendance Perfect Attendance is considered ...

ProComm

Full Time Call Center Agent

Seneca, SC · On-site

$15 - $18/hr

Call Center Agents at ProComm provide friendly, professional, and comprehensive support to our ... Legal Assistance Compensation: $18 / Hour with perfect attendance. Perfect Attendance is considered ...

ProComm

Full Time Call Center Agent

Seneca, SC

$18/hr

Call Center Agents at ProComm provide friendly, professional, and comprehensive support to our ... Legal Assistance Compensation: $18 / Hour with perfect attendance. Perfect Attendance is considered ...

CoolSys

Representative 3, Call Center

Phoenix, AZ

$19.71 - $25.48/hr

Legal Plan, and ID Theft Protection. Responsibilities Position Summary: The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt and accurate processing of ...

Clementine

Full Time Call Center Agent

Roseville, MI

$18/hr

Call Center Agents at Clementine provide friendly, professional, and comprehensive support to our ... Legal Assistance Compensation: $18 / Hour with perfect attendance. Perfect Attendance is considered ...

AppleOne

Call Center Representative

Nashville, TN · On-site +1

$18.50/hr

As a Call Center Representative, you will serve as a primary point of contact for clients ... legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for ...

next page

Showing results 1-20

People also search for

All JobsLegal Call Center Jobs

Legal Call Center information

See salary details

$21K

$55.4K

$90K

How much do legal call center jobs pay per year?

As of Jun 7, 2026, the average yearly pay for legal call center in the United States is $55,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $62,500.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by agents in a legal call center, and how can they effectively handle them?

Agents in a legal call center often encounter complex inquiries from clients dealing with sensitive or confidential issues. Navigating these conversations requires strong communication skills, adherence to legal protocols, and the ability to remain calm under pressure. To handle these challenges effectively, agents should be thoroughly trained in relevant legal terminology, privacy laws, and escalation procedures. Regular feedback from supervisors and collaboration with legal professionals are also essential to ensure accurate information is provided and compliance is maintained.

What is the difference between Legal Call Center vs Legal Customer Service Representative?

AspectLegal Call CenterLegal Customer Service Representative
CredentialsBasic legal knowledge, communication skillsLegal knowledge, customer service skills
Work EnvironmentCall centers, remote or office-basedLaw firms, legal departments, call centers
Employer & IndustryLegal service providers, insurance companiesLaw firms, legal aid organizations
Search & Comparison IntentUnderstanding roles in legal supportCustomer service in legal settings

The Legal Call Center role focuses on handling legal inquiries via calls, often supporting multiple clients or organizations. Legal Customer Service Representatives also assist clients but may have more direct interaction with legal clients or law firms. Both roles require legal knowledge and communication skills but differ mainly in scope and work environment.

What is a legal call center?

A legal call center is a specialized customer service center that handles inquiries and support related to legal matters. Staffed by trained agents, these centers assist clients with legal intake, appointment scheduling, case updates, and basic information about legal services. While agents are not lawyers, they play a crucial role in facilitating communication between clients and legal professionals, ensuring that legal firms can efficiently manage client relationships and case flow. Legal call centers may be operated internally by law firms or outsourced to third-party providers that specialize in legal industry support.

What are the key skills and qualifications needed to thrive as a Legal Call Center Representative, and why are they important?

To thrive as a Legal Call Center Representative, you need a solid understanding of legal terminology, customer service expertise, and often a background in law or paralegal studies. Familiarity with case management software, CRM systems, and telecommunication tools is typically required. Exceptional communication, active listening, and problem-solving skills help representatives manage sensitive client inquiries effectively. These skills are vital for ensuring accurate information delivery, maintaining client trust, and supporting legal teams efficiently.
More about Legal Call Center jobs
What states have the most Legal Call Center jobs? States with the most job openings for Legal Call Center jobs include:
What job categories do people searching Legal Call Center jobs look for? The top searched job categories for Legal Call Center jobs are:
Legal Call Center jobs near you
Infographic showing various Legal Call Center job openings in the United States as of May 2026, with employment types broken down into 73% Full Time, 18% Part Time, and 9% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,419 per year, or $26.6 per hour.
Full Time Call Center Agent

Full Time Call Center Agent

AnswerMTI

Atlanta, GA • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Immediately hiring Full Time Call Center Agents at AMTI!
Call Center Agents at AMTI provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client.
Customer service experience is a plus, but not required.
This is an in office position.
Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls.
To be successful in this role, you must have:
  • A welcoming voice with an upbeat tone
  • Strong command of the English language with good spelling and grammar
  • Computer skills in a Windows based environment
  • Good attendance
  • The ability to type 35 words per minute or more

Our benefits for Full Time Employees include:
  • Employee Stock Ownership
  • Full Medical, Dental, and Vision Benefits
  • Paid Vacation
  • Traditional 401K with company matching
  • Free Life Insurance policy
  • Legal Assistance

Compensation: $16 / Hour
Shifts Offered:
  • Full Time - 40 hours per week, 10 hour shifts
  • Must be available to work a weekend day (Sat or Sun each week)

Training will last approximately one week. On your second week, you will move to your new set schedule.
AMTI is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Don't miss out on this opportunity - Apply Today!

Apply