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Legal Call Center Jobs (NOW HIRING)

BJC

Call Center Rep- Days

Saint Louis, MO · On-site

$15.50 - $19.50/hr

Call Center Rep Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call ... Experience: 2-5 years Benefits and Legal Statement BJC Total Rewards At BJC we're committed to ...

BJC

Call Center Rep- Evenings

Saint Louis, MO · On-site

$15.50 - $19.50/hr

Call Center Rep Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call ... No Experience Preferred Requirements Experience * 2-5 years Benefits and Legal Statement BJC Total ...

Zimmerman Associates, Inc.

$21.50/hr

Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... Knowledge of Health Information Privacy (ethical and legal considerations) Familiarity with DOD ...

ApexChat

Full Time Call Center Agent

San Ramon, CA · On-site

$35K - $47K/yr

Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary ... Manage legal contract finalization, ensuring accuracy and compliance with legal guidelines.

Apexchat

Full Time Call Center Agent

San Ramon, CA · On-site

$11 - $12/hr

Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary ... Manage legal contract finalization, ensuring accuracy and compliance with legal guidelines.

Zimmerman Associates, Inc.

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... legal considerations) • Familiarity with DOD, Federal, State, non-profit healthcare systems and ...

Apexchat

Full Time Call Center Agent

San Ramon, CA · On-site

$11 - $12/hr

Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary ... Manage legal contract finalization, ensuring accuracy and compliance with legal guidelines.

Zimmerman Associates

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... legal considerations) • Familiarity with DOD, Federal, State, non-profit healthcare systems and ...

Adelante Healthcare

Call Center Representative

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Representative Adelante Healthcare Center Support Office - Phoenix, AZ 85012 Overview ... legal or compliance requirements. Such compliance will be an element considered as part of the ...

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Legal Call Center information

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$21K

$55.4K

$90K

How much do legal call center jobs pay per year?

As of Sep 1, 2026, the average yearly pay for legal call center in the United States is $55,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $62,500.00 per year, depending on experience, location, and employer.

What is a legal call center?

A legal call center is a specialized customer service center that handles inquiries and support related to legal matters. Staffed by trained agents, these centers assist clients with legal intake, appointment scheduling, case updates, and basic information about legal services. While agents are not lawyers, they play a crucial role in facilitating communication between clients and legal professionals, ensuring that legal firms can efficiently manage client relationships and case flow. Legal call centers may be operated internally by law firms or outsourced to third-party providers that specialize in legal industry support.

What are the key skills and qualifications needed to thrive as a legal call center representative?

To thrive as a Legal Call Center Representative, you need a solid understanding of legal terminology, customer service expertise, and often a background in law or paralegal studies. Familiarity with case management software, CRM systems, and telecommunication tools is typically required. Exceptional communication, active listening, and problem-solving skills help representatives manage sensitive client inquiries effectively. These skills are vital for ensuring accurate information delivery, maintaining client trust, and supporting legal teams efficiently.

What are some typical challenges faced by agents in a legal call center, and how can they effectively handle them?

Agents in a legal call center often encounter complex inquiries from clients dealing with sensitive or confidential issues. Navigating these conversations requires strong communication skills, adherence to legal protocols, and the ability to remain calm under pressure. To handle these challenges effectively, agents should be thoroughly trained in relevant legal terminology, privacy laws, and escalation procedures. Regular feedback from supervisors and collaboration with legal professionals are also essential to ensure accurate information is provided and compliance is maintained.

What is the difference between Legal Call Center vs Legal Customer Service Representative?

AspectLegal Call CenterLegal Customer Service Representative
CredentialsBasic legal knowledge, communication skillsLegal knowledge, customer service skills
Work EnvironmentCall centers, remote or office-basedLaw firms, legal departments, call centers
Employer & IndustryLegal service providers, insurance companiesLaw firms, legal aid organizations
Search & Comparison IntentUnderstanding roles in legal supportCustomer service in legal settings

The Legal Call Center role focuses on handling legal inquiries via calls, often supporting multiple clients or organizations. Legal Customer Service Representatives also assist clients but may have more direct interaction with legal clients or law firms. Both roles require legal knowledge and communication skills but differ mainly in scope and work environment.

More about Legal Call Center jobs

What states have the most Legal Call Center jobs?

States with the most job openings for Legal Call Center jobs include:

What job categories do people searching Legal Call Center jobs look for?

The top searched job categories for Legal Call Center jobs are:

Legal Call Center jobs near you
Infographic showing various Legal Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $55,419 per year, or $26.6 per hour.

Call Center Representative - Mesa Call Center

MDS COMMUNICATIONS CORPORATION

Mesa, AZ • On-site

$16.15 - $17.65/hr

Other

Medical, PTO

Re-posted 27 days ago

Job description

MDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose-where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won't just make calls-you'll make a difference.
For over 33 years, the nation's most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we're one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
  • Receive in-depth training.
  • Be assigned to one of four MDS "Teams" that calls on behalf of a set of MDS clients.
  • Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
  • Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
  • Secure financial gifts from donors and prospective donors on behalf of our clients.
  • Maintain minimum fundraising and productivity metrics.

Successful applicants will bring:
  • 1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
  • Basic computer skills.
  • A commitment and enthusiasm to the charitable and non-profit causes we represent.
  • A willingness to learn.
  • Persistence

Benefits of joining MDS:
  • $16.15-$17.65 per hour for 40 hours shifts (depending on schedule).
  • Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
  • Paid break time.
  • Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
  • Paid time off.
  • The opportunity to transition to working from home after you have established yourself in the call center.
  • The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.

MDS Communications is a faith-based company rooted in Christian values. While we don't require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world -both through our work and how we treat one another. Because God loves redemption stories, we're proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.

Apply