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Legal Call Center Jobs (NOW HIRING)

Wilshire Law Firm

Call Center Representative

Los Angeles, CA

$17.25 - $21.50/hr

Call Center Representative Wilshire Law Firm, is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class ...

Wilshire Law Firm

Call Center Representative

Los Angeles, CA · On-site

$17.25 - $21.50/hr

Call Center Representative Wilshire Law Firm, is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class ...

AnswerMTI

Call Center Representative

Atlanta, GA · On-site

$16/hr

Full-Time Call Center Representative Location: Atlanta, GA AMTI is seeking dedicated and detail ... Legal Assistance Shifts: * Full-Time - 40 hours per week, 10-hour shifts * Must be available to ...

Zimmerman Associates, Inc.

$21.50/hr

Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... Knowledge of Health Information Privacy (ethical and legal considerations) Familiarity with DOD ...

Signius

Call Center Representative

Mobile, AL · On-site

$17 - $20/hr

Full-Time Call Center Representative Location: Mobile, AL Signius is seeking dedicated and detail ... Legal Assistance Shifts: * Full-Time - 40 hours per week, 10-hour shifts * Must be available to ...

CoolSys

Representative 3, Call Center

Phoenix, AZ · On-site

$19.71 - $25.48/hr

Legal Plan, and ID Theft Protection. Responsibilities Position Summary: The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt and accurate processing of ...

CoolSys

Representative 3, Call Center

Phoenix, AZ

$19.71 - $25.48/hr

Legal Plan, and ID Theft Protection. Responsibilities Position Summary: The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt and accurate processing of ...

Zimmerman Associates, Inc.

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... legal considerations) • Familiarity with DOD, Federal, State, non-profit healthcare systems and ...

Apexchat

Full Time Call Center Agent

San Ramon, CA · On-site

$11 - $12/hr

Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary ... Manage legal contract finalization, ensuring accuracy and compliance with legal guidelines.

AnswerOne

Bilingual Call Center Agent

Mcallen, TX · On-site

$16 - $18.50/hr

Call Center Agents at AnswerOne provide friendly, professional, and comprehensive support to our ... Legal Assistance Compensation: $18.50 / Hour with Perfect Attendance Perfect Attendance is ...

HCA Healthcare

Call Center Operator PRN

Pensacola, FL · On-site

... legal counseling, identity theft protection and consumer discounts Learn more about Employee ... Call Center Operator PRN opening. We review all applications. Qualified candidates will be ...

Apexchat

Full Time Call Center Agent

San Ramon, CA

$11 - $12/hr

Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary ... Manage legal contract finalization, ensuring accuracy and compliance with legal guidelines.

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All JobsLegal Call Center Jobs

Legal Call Center information

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$21K

$55.4K

$90K

How much do legal call center jobs pay per year?

As of Jul 24, 2026, the average yearly pay for legal call center in the United States is $55,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $62,500.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by agents in a legal call center, and how can they effectively handle them?

Agents in a legal call center often encounter complex inquiries from clients dealing with sensitive or confidential issues. Navigating these conversations requires strong communication skills, adherence to legal protocols, and the ability to remain calm under pressure. To handle these challenges effectively, agents should be thoroughly trained in relevant legal terminology, privacy laws, and escalation procedures. Regular feedback from supervisors and collaboration with legal professionals are also essential to ensure accurate information is provided and compliance is maintained.

What is the difference between Legal Call Center vs Legal Customer Service Representative?

AspectLegal Call CenterLegal Customer Service Representative
CredentialsBasic legal knowledge, communication skillsLegal knowledge, customer service skills
Work EnvironmentCall centers, remote or office-basedLaw firms, legal departments, call centers
Employer & IndustryLegal service providers, insurance companiesLaw firms, legal aid organizations
Search & Comparison IntentUnderstanding roles in legal supportCustomer service in legal settings

The Legal Call Center role focuses on handling legal inquiries via calls, often supporting multiple clients or organizations. Legal Customer Service Representatives also assist clients but may have more direct interaction with legal clients or law firms. Both roles require legal knowledge and communication skills but differ mainly in scope and work environment.

What is a legal call center?

A legal call center is a specialized customer service center that handles inquiries and support related to legal matters. Staffed by trained agents, these centers assist clients with legal intake, appointment scheduling, case updates, and basic information about legal services. While agents are not lawyers, they play a crucial role in facilitating communication between clients and legal professionals, ensuring that legal firms can efficiently manage client relationships and case flow. Legal call centers may be operated internally by law firms or outsourced to third-party providers that specialize in legal industry support.

Is $900 an hour a lot for a lawyer?

For a legal call center role, earning $900 an hour is exceptionally high and uncommon, as most legal professionals in call centers earn significantly less. Such rates are typically associated with highly specialized or senior attorneys working in private practice or consulting, not standard call center positions. Legal call center jobs usually pay hourly wages or salaries that are much lower than this figure.

What is a good legal side hustle?

A legal call center job can be a good side hustle for those with strong communication skills and knowledge of legal terminology. It often involves handling client inquiries, providing information, or supporting legal professionals remotely, and may require basic training or certifications. Such roles typically offer flexible schedules suitable for part-time work.

What is the highest paying call center job?

In a legal call center, roles such as legal account managers or specialized legal support agents tend to have higher salaries due to their expertise and experience. These positions often require knowledge of legal procedures, strong communication skills, and sometimes certifications, and they typically offer higher pay compared to standard customer service roles.

What is the 80 20 rule for lawyers?

The 80/20 rule for lawyers suggests that approximately 80% of their results come from 20% of their efforts, often focusing on high-value clients or cases. In a legal call center, this principle can help prioritize tasks and client interactions to improve efficiency and outcomes.

What are the key skills and qualifications needed to thrive as a Legal Call Center Representative, and why are they important?

To thrive as a Legal Call Center Representative, you need a solid understanding of legal terminology, customer service expertise, and often a background in law or paralegal studies. Familiarity with case management software, CRM systems, and telecommunication tools is typically required. Exceptional communication, active listening, and problem-solving skills help representatives manage sensitive client inquiries effectively. These skills are vital for ensuring accurate information delivery, maintaining client trust, and supporting legal teams efficiently.
More about Legal Call Center jobs
What states have the most Legal Call Center jobs? States with the most job openings for Legal Call Center jobs include:
What job categories do people searching Legal Call Center jobs look for? The top searched job categories for Legal Call Center jobs are:
Legal Call Center jobs near you
Infographic showing various Legal Call Center job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, and 20% Temporary. Highlights an 100% In-person job distribution, with an average salary of $55,419 per year, or $26.6 per hour.
Call Center Representative

Call Center Representative

Wilshire Law Firm

Los Angeles, CA

$17.25 - $21.50/hr

Full-time

Posted 8 days ago

Job description

Call Center Representative

Wilshire Law Firm, is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are committed to upholding the highest standards of Excellence and Justice, we are United in our dedication to achieving the best outcome for our clients.
Training & Work Schedule (Includes Holidays & Weekends)
  • Training Schedule:Monday - Friday from 8:30am - 5:30pm (3 weeks)
  • Shifts Days: Tuesday -Saturday,Sunday - Thursday, or Thursday - Monday
  • Shifts:12:00pm - 9:00pm, 3:00pm - 12:00am

Accountable for
  • Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard.
  • Work with the firms intake management team to determine viability of potential cases.
  • Be a closer, someone who can entice clients and relate to them and encourage them to sign on with our firm.
  • Deliver customized, targeted sales strategies to ensure monthly goals are met.

Qualifications
  • Minimum of two years experience in sales, customer service, or call center.
  • Strong communication skills required, including the ability to be empathetic yet persuasive.
  • Ability to multi-task and type at least 40 wpm while speaking with potential clients.
  • Competitive and motivated to surpass set goals.

Compensation
  • $25.00 - $33.00 per hourdepending on experience, plus monthly bonus incentives

Benefits
  • Bonus eligible when targets are met.
  • Paid time off and paid holidays.
  • Opportunities for growth and advancement.
  • Team outings and sponsored events.
  • Referral bonus program.
  • Firm-paid Medical HMO with affordable HMO and PPO upgrades.
  • Low-cost Dental and Vision plans.
  • Paid Life and AD&D insurance.
  • 401k.
  • FSA (Flexible Spending Account).
  • EAP (Employee Assistance Program).
  • Pet Insurance.
Strive for Excellence. Foster Unity. Fight for Justice.
Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment.

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