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Legal Call Center Jobs in Florida (NOW HIRING)

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Collaborate with internal stakeholders, including senior management, legal, compliance, and ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Collaborate with internal stakeholders, including senior management, legal, compliance, and ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Collaborate with internal stakeholders, including senior management, legal, compliance, and ...

MCI Careers

Call Center Collections Agent

Tampa, FL · On-site

$14 - $15.20/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... legal collection practices. * Track and report on collection performance, call outcomes, and ...

MCI Careers

Call Center Collections Agent

Tampa, FL · On-site

$14.25 - $18.75/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... legal collection practices. * Track and report on collection performance, call outcomes, and ...

MCI Careers

Call Center Collections Agent

Tampa, FL

$14 - $15.20/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... legal collection practices. * Track and report on collection performance, call outcomes, and ...

MDS Communications

Call Center Representative

Tampa, FL · Remote

$15 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... We are fully registered in all 50 states and uphold the highest standards of legal and ethical ...

MDS Communications

Call Center Representative

Orlando, FL · Remote

$15 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... We are fully registered in all 50 states and uphold the highest standards of legal and ethical ...

MDS Communications

Call Center Representative

Tampa, FL · Remote

$15 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... We are fully registered in all 50 states and uphold the highest standards of legal and ethical ...

MDS Communications

Call Center Representative

Orlando, FL · Remote

$15 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... We are fully registered in all 50 states and uphold the highest standards of legal and ethical ...

ValorVIP

Call Center Collections Agent

Tampa, FL · On-site +1

$14.25 - $18.75/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... legal collection practices. * Track and report on collection performance, call outcomes, and ...

ValorVIP

Call Center Collections Agent

Tampa, FL · On-site

$14 - $15.20/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... legal collection practices. * Track and report on collection performance, call outcomes, and ...

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Showing results 1-20

All JobsLegal Call Center JobsLegal Call Center Jobs in Florida

Legal Call Center information

See Florida salary details

$15.7K

$41.4K

$67.3K

How much do legal call center jobs pay per year?

As of Sep 1, 2026, the average yearly pay for legal call center in Florida is $41,414.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,900.00 and $46,700.00 per year, depending on experience, location, and employer.

What is a legal call center?

A legal call center is a specialized customer service center that handles inquiries and support related to legal matters. Staffed by trained agents, these centers assist clients with legal intake, appointment scheduling, case updates, and basic information about legal services. While agents are not lawyers, they play a crucial role in facilitating communication between clients and legal professionals, ensuring that legal firms can efficiently manage client relationships and case flow. Legal call centers may be operated internally by law firms or outsourced to third-party providers that specialize in legal industry support.

What are the key skills and qualifications needed to thrive as a legal call center representative?

To thrive as a Legal Call Center Representative, you need a solid understanding of legal terminology, customer service expertise, and often a background in law or paralegal studies. Familiarity with case management software, CRM systems, and telecommunication tools is typically required. Exceptional communication, active listening, and problem-solving skills help representatives manage sensitive client inquiries effectively. These skills are vital for ensuring accurate information delivery, maintaining client trust, and supporting legal teams efficiently.

What are some typical challenges faced by agents in a legal call center, and how can they effectively handle them?

Agents in a legal call center often encounter complex inquiries from clients dealing with sensitive or confidential issues. Navigating these conversations requires strong communication skills, adherence to legal protocols, and the ability to remain calm under pressure. To handle these challenges effectively, agents should be thoroughly trained in relevant legal terminology, privacy laws, and escalation procedures. Regular feedback from supervisors and collaboration with legal professionals are also essential to ensure accurate information is provided and compliance is maintained.

What is the difference between Legal Call Center vs Legal Customer Service Representative?

AspectLegal Call CenterLegal Customer Service Representative
CredentialsBasic legal knowledge, communication skillsLegal knowledge, customer service skills
Work EnvironmentCall centers, remote or office-basedLaw firms, legal departments, call centers
Employer & IndustryLegal service providers, insurance companiesLaw firms, legal aid organizations
Search & Comparison IntentUnderstanding roles in legal supportCustomer service in legal settings

The Legal Call Center role focuses on handling legal inquiries via calls, often supporting multiple clients or organizations. Legal Customer Service Representatives also assist clients but may have more direct interaction with legal clients or law firms. Both roles require legal knowledge and communication skills but differ mainly in scope and work environment.

What are popular job titles related to Legal Call Center jobs in Florida?

For Legal Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Legal Call Center jobs in Florida look for?

The top searched job categories for Legal Call Center jobs in Florida are:

Legal Call Center jobs near you
Infographic showing various Legal Call Center job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $41,414 per year, or $19.9 per hour.

Call Center Representative

Fort Myers, FL • On-site

Lee County Tax Collector
Public Administration • 201 - 500 employees
Learn more about Lee County Tax Collectorexternal

$18.38/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Description

**Salary Information - Starting Hourly Rate of $18.38. Hours are Mon.-Fri. 8:15 a.m.-5:15 p.m.**

Do you thrive in a fast-paced, customer focused environment? Look no further than the Call Center Representative role here at the Lee County Tax Collector (LCTC). In this role, you will serve the community by responding to customer requests or concerns. While delivering 5-star service, you will connect with customers and be a part of vibrant team that strive for excellence every day.

In addition to Competitive Pay, this position is eligible for a variety of benefits including:

  • WORK LIFE BALANCE: Paid Time Off & Holiday pay
  • HEALTH & WELLNESS: Medical, Dental, Vision and other short- and long-term disability programs, Telehealth and wellness programs such as Accident Protection Plans and Critical Illness Plans
  • SAVINGS & RETIREMENT BENEFITS: Florida Retirement System and Deferred Compensation with Employer Match
  • INSURANCE: Company paid Life Insurance
  • OTHER INSURANCE PROGRAMS: Additional Life Insurance for you and your family and Pet Insurance. We love our pets!
  • LIFE EVENTS: Employee Assistance Program (EAP), Legal and financial assistance benefits
  • ADDED VALUE: Training & Development Program, Tuition Reimbursement

Job Summary

The Call Center Representative provides a full range of service delivery activities that support the Call Center team and engages our customers. The representative contributes to the smooth operations of the call center by ensuring individual service levels meet or exceed established benchmarks and align with the customer service strategy for operational excellence and 5-Star customer service quality.



Main Responsibilities

  • Provides guidance to customers regarding tax collector services and procedures; processes payments via phone or by mail; reviews and retains various forms, titles, documents, payments and applications; and posts payments to proper accounts.
  • Performs various audits and verifications to ensure funds are processed accurately and according to departmental procedures; balances daily revenues with end-of-day totals.
  • Responds to customer requests or concerns, research problems and initiates problem resolution.
  • Performs general clerical tasks; maintains and updates customer records.
  • Collaborates with management team and partner agencies as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
  • Remains up to date on policies, procedures, bulletins, applicable laws and legislation; professional literature and agency updates.
  • Other duties as assigned.

Requirements

1. High school diploma or GED; supplemented by experience in customer service or call center and cash handling; or an equivalent combination of education, certification, training and/or experience. Proficiency in Microsoft Office and valid Florida driver's license required. Bachelor's degree in business management or related field and ability to speak a second language preferred.

2. Excellent communication skills and interpersonal skills; proven ability to problem-solve; well organized and manages time effectively.

FLSA Status Description

Work is performed under general supervision with limited latitude. Position exercises some judgment to determine in accordance with well-defined policies, procedures and techniques.

Work Conditions

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and material of light weight (5-10 lbs.). Tasks may involve extended periods of time at a keyboard or workstation.

Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

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