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Legal Call Center Jobs (NOW HIRING)

DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA

$80K - $100K/yr

Call Center Supervisor (Night Shift) Employment Type: Full-time Compensation Range: $80,000 - $100 ... Legal Services Company Overview This organization is a high-volume legal services provider ...

Archer Systems, LLC

Call Center Rep.

Austin, TX

$15.75 - $19.75/hr

Call Center Rep. We are looking for friendly, attentive and hard-working Call Center Agents to join ... ARCHER Systems is a leading technology-enabled legal services company that provides pre-settlement ...

AnswerMTI

Call Center Agent

Atlanta, GA · On-site

$16/hr

Legal Assistance Compensation: $16 / Hour Shifts Offered: * Full Time - 40 hours per week, 10 hour shifts * Must be available to work a weekend day (Sat or Sun each week) Training will last ...

New

Metro Medical

Call Center Agent

Chelmsford, MA · On-site

$20/hr

Legal Assistance Compensation: $20 / Hour Shifts Offered: * Full Time - 40 hours per week, 10 hour shifts * Must be available to work a weekend day (Sat or Sun each week) Training will last ...

New

Clementine Answers

Call Center Agent

Roseville, MI · On-site

$15 - $18/hr

Call Center Agents at Clementine provide friendly, professional, and comprehensive support to our ... Legal Assistance Compensation: $18 / Hour with perfect attendance. Perfect Attendance is considered ...

New

Milan Laser Hair Removal

Call Center Supervisor

Omaha, NE · On-site

$25/hr

Who We Are Not your average call center-that's the Milan difference. We're a high-energy, results ... FREE laser hair removal for employees and their spouse or legal partner * Medical, dental, vision ...

Adecco

Call Center Agent

Phoenix, AZ

$18/hr

Understand call center demands and metrics ... Bachelors degree in Communications, Social Studies, Legal field preferred but not required (could ...

Signius

Call Center Agent

Mobile, AL · On-site

$17 - $20/hr

Call Center Agents at Signius Communications in Mobile provide friendly, professional, and ... Legal Assistance Compensation: $20 / Hour Perfect Attendance is considered being on time for the ...

New

Sound Telecom

Call Center Agent

Spokane, WA · On-site

$18 - $21/hr

Call Center Agents at Sound Telecom provide friendly, professional, and comprehensive support to ... Legal Assistance Compensation: $21 / Hour With Perfect Attendance Perfect Attendance is considered ...

ProComm

Call Center Agent

Seneca, SC · On-site

$15 - $18/hr

Call Center Agents at ProComm provide friendly, professional, and comprehensive support to our ... Legal Assistance Compensation: $18 / Hour with perfect attendance. Perfect Attendance is considered ...

New

Archer Systems, LLC

Call Center Rep.

Houston, TX · On-site

$15.25 - $19/hr

Our Call Center Agents are often the sole point of contact for our customers, we are interested in ... ABOUT ARCHER ARCHER Systems is a leading technology-enabled legal services company that provides ...

notifyMD

Call Center Specialists

Chesapeake, VA · On-site

$17.50/hr

Call Center Specialists at notifyMD provide friendly, professional, and comprehensive support to ... Legal Assistance Compensation: $17.50 / Hour Shifts Offered: * Full Time - 40 hours per week, 10 ...

New

TEKsystems

Call Center Representative

Louisville, KY

$18 - $21/hr

Ensure all collection activity aligns with legal and ethical standards. Assist with escalated ... Qualifications 3+ years of call center experience required (collections experience strongly ...

Archer Systems

Call Center Rep.

Houston, TX · On-site

$15 - $18.75/hr

Our Call Center Agents are often the sole point of contact for our customers, we are interested in ... ABOUT ARCHER ARCHER Systems is a leading technology-enabled legal services company that provides ...

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$55.4K

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How much do legal call center jobs pay per year?

As of Jun 7, 2026, the average yearly pay for legal call center in the United States is $55,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $62,500.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by agents in a legal call center, and how can they effectively handle them?

Agents in a legal call center often encounter complex inquiries from clients dealing with sensitive or confidential issues. Navigating these conversations requires strong communication skills, adherence to legal protocols, and the ability to remain calm under pressure. To handle these challenges effectively, agents should be thoroughly trained in relevant legal terminology, privacy laws, and escalation procedures. Regular feedback from supervisors and collaboration with legal professionals are also essential to ensure accurate information is provided and compliance is maintained.

What is the difference between Legal Call Center vs Legal Customer Service Representative?

AspectLegal Call CenterLegal Customer Service Representative
CredentialsBasic legal knowledge, communication skillsLegal knowledge, customer service skills
Work EnvironmentCall centers, remote or office-basedLaw firms, legal departments, call centers
Employer & IndustryLegal service providers, insurance companiesLaw firms, legal aid organizations
Search & Comparison IntentUnderstanding roles in legal supportCustomer service in legal settings

The Legal Call Center role focuses on handling legal inquiries via calls, often supporting multiple clients or organizations. Legal Customer Service Representatives also assist clients but may have more direct interaction with legal clients or law firms. Both roles require legal knowledge and communication skills but differ mainly in scope and work environment.

What is a legal call center?

A legal call center is a specialized customer service center that handles inquiries and support related to legal matters. Staffed by trained agents, these centers assist clients with legal intake, appointment scheduling, case updates, and basic information about legal services. While agents are not lawyers, they play a crucial role in facilitating communication between clients and legal professionals, ensuring that legal firms can efficiently manage client relationships and case flow. Legal call centers may be operated internally by law firms or outsourced to third-party providers that specialize in legal industry support.

What are the key skills and qualifications needed to thrive as a Legal Call Center Representative, and why are they important?

To thrive as a Legal Call Center Representative, you need a solid understanding of legal terminology, customer service expertise, and often a background in law or paralegal studies. Familiarity with case management software, CRM systems, and telecommunication tools is typically required. Exceptional communication, active listening, and problem-solving skills help representatives manage sensitive client inquiries effectively. These skills are vital for ensuring accurate information delivery, maintaining client trust, and supporting legal teams efficiently.
More about Legal Call Center jobs
What states have the most Legal Call Center jobs? States with the most job openings for Legal Call Center jobs include:
What job categories do people searching Legal Call Center jobs look for? The top searched job categories for Legal Call Center jobs are:
Legal Call Center jobs near you
Infographic showing various Legal Call Center job openings in the United States as of May 2026, with employment types broken down into 73% Full Time, 18% Part Time, and 9% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,419 per year, or $26.6 per hour.
Call Center Supervisor

Call Center Supervisor

DirectedLINK LLC

Los Angeles, CA

$80K - $100K/yr

Full-time, Other

Posted 2 days ago

Job description

Title: Call Center Supervisor (Night Shift)

Employment Type: Full-time

Compensation Range: $80,000 - $100,000 annually

Location: Los Angeles, CA

Work Schedule: Onsite, Night Shift

Industry: Legal Services

Company Overview

This organization is a high-volume legal services provider supporting personal injury and employment-related matters through a centralized intake operation. The firm relies on structured call center processes, sales discipline, and client engagement excellence to drive case acquisition and service quality.

Position Summary

The Call Center Supervisor leads a night-shift intake team responsible for engaging potential clients and supporting case sign-ups. This role manages staffing, call quality, training, and performance while ensuring consistent client experience and operational coverage during extended hours.

Key Responsibilities

  • Lead and supervise a team of more than fifteen intake representatives
  • Create and manage work schedules to ensure adequate night and weekend coverage
  • Audit and monitor intake calls for quality, compliance, and conversion effectiveness
  • Assist intake representatives with client sign-ups as needed
  • Lead onboarding and training for new intake hires
  • Support client referral processes and intake procedures
  • Foster a positive, team-oriented onsite work environment
  • Work evenings, nights, weekends, and holidays as required

Required Qualifications

  • Ability to work evenings, nights, weekends, and holidays
  • Prior management or supervisory experience
  • Experience working in a call center environment
  • Bachelor’s degree in a relevant field
  • Experience managing or coaching entry-level workforce populations
  • Sales experience or sales-driven operational exposure
  • Strong communication and professional presence

Preferred Qualifications

  • Call center management experience
  • Experience working in a legal services environment
  • Familiarity with Salesforce or legal CRM platforms
  • Bilingual language proficiency