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Legal Call Center Jobs (NOW HIRING)

Hendall Inc

Call Center Specialist

El Paso, TX · On-site

$18/hr

... Call Center Specialist to support a high-visibility call center that operates 24/7/365 to assist ... Work with stakeholders, including legal service providers and court officials * Assess changes ...

Answer Plus Las Vegas

Call Center Agent

Henderson, NV · On-site

$17/hr

Full-Time Call Center Agent Answer Plus Las Vegas is seeking full-time Call Center Agents to ... Legal Assistance Shifts: * Full Time - 40 hours per week, 10 hour shifts * Must be available to ...

Sound Telecom

Call Center Agent

Spokane, WA · On-site

$18 - $21/hr

Full-Time Call Center Agent Sound Telecom is seeking full-time Call Center Agents to provide the ... Legal Assistance Shifts: * Full Time - 40 hours per week, 10 hour shifts * Must be available to ...

Anserfone

Full Time Call Center Agent

Memphis, TN · On-site

$16/hr

Legal Assistance Compensation: $16 / Hour Shifts Offered: * Full Time - 40 hours per week, 10-hour shifts * 2nd Shift * Must be available to work a weekend day (Sat or Sun each week) Training will ...

Spruce Power

Sr. Call Center Manager

Houston, TX · On-site

The Sr. Call Center Manager reports directly to the Director of Customer Experience and partners closely with Legal, Finance, and Operations to resolve complex, high-stakes customer matters. Key ...

CoolSys

Representative 3, Call Center

Phoenix, AZ

$19.71 - $25.48/hr

Legal Plan, and ID Theft Protection. Responsibilities Position Summary: The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt and accurate processing of ...

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth ... Experience in legal services, insurance, healthcare, financial services, or another professional ...

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth ... Experience in legal services, insurance, healthcare, financial services, or another professional ...

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth ... Experience in legal services, insurance, healthcare, financial services, or another professional ...

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Legal Call Center information

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$21K

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$90K

How much do legal call center jobs pay per year?

As of Jul 23, 2026, the average yearly pay for legal call center in the United States is $55,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $62,500.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by agents in a legal call center, and how can they effectively handle them?

Agents in a legal call center often encounter complex inquiries from clients dealing with sensitive or confidential issues. Navigating these conversations requires strong communication skills, adherence to legal protocols, and the ability to remain calm under pressure. To handle these challenges effectively, agents should be thoroughly trained in relevant legal terminology, privacy laws, and escalation procedures. Regular feedback from supervisors and collaboration with legal professionals are also essential to ensure accurate information is provided and compliance is maintained.

What is the difference between Legal Call Center vs Legal Customer Service Representative?

AspectLegal Call CenterLegal Customer Service Representative
CredentialsBasic legal knowledge, communication skillsLegal knowledge, customer service skills
Work EnvironmentCall centers, remote or office-basedLaw firms, legal departments, call centers
Employer & IndustryLegal service providers, insurance companiesLaw firms, legal aid organizations
Search & Comparison IntentUnderstanding roles in legal supportCustomer service in legal settings

The Legal Call Center role focuses on handling legal inquiries via calls, often supporting multiple clients or organizations. Legal Customer Service Representatives also assist clients but may have more direct interaction with legal clients or law firms. Both roles require legal knowledge and communication skills but differ mainly in scope and work environment.

What is a legal call center?

A legal call center is a specialized customer service center that handles inquiries and support related to legal matters. Staffed by trained agents, these centers assist clients with legal intake, appointment scheduling, case updates, and basic information about legal services. While agents are not lawyers, they play a crucial role in facilitating communication between clients and legal professionals, ensuring that legal firms can efficiently manage client relationships and case flow. Legal call centers may be operated internally by law firms or outsourced to third-party providers that specialize in legal industry support.

Is $900 an hour a lot for a lawyer?

For a legal call center role, earning $900 an hour is exceptionally high and uncommon, as most legal professionals in call centers earn significantly less. Such rates are typically associated with highly specialized or senior attorneys working in private practice or consulting, not standard call center positions. Legal call center jobs usually pay hourly wages or salaries that are much lower than this figure.

What is a good legal side hustle?

A legal call center job can be a good side hustle for those with strong communication skills and knowledge of legal terminology. It often involves handling client inquiries, providing information, or supporting legal professionals remotely, and may require basic training or certifications. Such roles typically offer flexible schedules suitable for part-time work.

What is the highest paying call center job?

In a legal call center, roles such as legal account managers or specialized legal support agents tend to have higher salaries due to their expertise and experience. These positions often require knowledge of legal procedures, strong communication skills, and sometimes certifications, and they typically offer higher pay compared to standard customer service roles.

What is the 80 20 rule for lawyers?

The 80/20 rule for lawyers suggests that approximately 80% of their results come from 20% of their efforts, often focusing on high-value clients or cases. In a legal call center, this principle can help prioritize tasks and client interactions to improve efficiency and outcomes.

What are the key skills and qualifications needed to thrive as a Legal Call Center Representative, and why are they important?

To thrive as a Legal Call Center Representative, you need a solid understanding of legal terminology, customer service expertise, and often a background in law or paralegal studies. Familiarity with case management software, CRM systems, and telecommunication tools is typically required. Exceptional communication, active listening, and problem-solving skills help representatives manage sensitive client inquiries effectively. These skills are vital for ensuring accurate information delivery, maintaining client trust, and supporting legal teams efficiently.
More about Legal Call Center jobs
What states have the most Legal Call Center jobs? States with the most job openings for Legal Call Center jobs include:
What job categories do people searching Legal Call Center jobs look for? The top searched job categories for Legal Call Center jobs are:
Legal Call Center jobs near you
Infographic showing various Legal Call Center job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, and 20% Temporary. Highlights an 100% In-person job distribution, with an average salary of $55,419 per year, or $26.6 per hour.
Call Center Specialist

Call Center Specialist

Hendall Inc

El Paso, TX • On-site

$18/hr

Full-time, Part-time

Posted 10 days ago

Job description

OVERVIEW

Hendall Inc., a mission-focused professional services firm based in Rockville, MD, is seeking a compassionate and detail-oriented Call Center Specialist to support a high-visibility call center that operates 24/7/365 to assist unaccompanied alien children (UAC), their sponsors, and related parties.

This role involves responding to sensitive, high-impact calls and providing real-time guidance, crisis response, and resource coordination to promote the safety and well-being of vulnerable youth. We are offering full-time and part-time roles which include nights, weekends, and holidays. Candidates must be available to work in either El Paso, TX or Rockville, MD.

DUTIES

  • Deliver high-quality, compassionate services to UAC, sponsors, community members, and other callers
  • Communicate effectively in English and Spanish
  • Maintain professional judgment, especially during crisis calls
  • Respond to calls promptly
  • Manage and de-escalate calls from individuals in crisis
  • Triage calls for appropriate responses, referrals, and documentation
  • Provide case management/referral services
  • Apply quality standards to all calls and meet program deadlines
  • Work with stakeholders, including legal service providers and court officials
  • Assess changes affecting child safety and make referrals to officials
  • Follow protocols and policies in call handling including post-call documentation

MINIMUM QUALIFICATIONS

  • Bachelor's degree in a relevant field, such as psychology, social work, mental health, or a related field.
  • At least 1 year of child welfare experience.
  • Bilingual in English and Spanish.
  • Strong computer skills, including proficiency in Microsoft Excel, Word, Teams, and Outlook.
  • Comfortable learning new systems and working with case management software.
  • Exceptional verbal and written communication skills.
  • Ability to navigate sensitive conversations and emotionally charged topics with professionalism and empathy.

PREFERRED QUALIFICATIONS

  • Prior call center experience, especially in behavioral health or child/family services.
  • Familiarity with Federal government programs that support UAC.
  • Working knowledge of trauma-informed care principles and best practices in crisis intervention.

ADDITIONAL INFORMATION

  • This is an onsite role located in our secure El Paso, TX and Rockville, MD facilities. Remote/virtual work is prohibited.
  • As part of a 24x7x365 essential operation, this position may require work on evenings, weekends, holidays, or during emergency situations.
  • A mandatory 3-week training period (combination of webinars, self-paced learning, and workshops) must be completed prior to shift assignment.
  • U.S. Citizenship or Permanent Residency required. Must be eligible for Public Trust clearance

Salary Range: $18.00 per hour plus $5.09/hour health and welfare benefit

For a complete listing of benefits, please visit our careers page at www.hendall.com/careers

Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.