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Learning Manager Jobs in Laval, QC (NOW HIRING)

Td

Research Machine Learning Scientist II

Montreal, QC · On-site

CA$140K - CA$180K/yr

You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock ...

Desjardins Group

Manager

Montreal, QC · Hybrid

... Nimble learning, Plans and aligns, Teams Equity, Diversity, Inclusion and Accessibility At ... Trade Union (If applicable) Job Family Management (FG) Unposting Date 2026-08-25

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Learning Manager information

See Laval, QC salary details

$24.9K

$90.3K

$205.9K

How much do learning manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for learning manager in Laval, QC is $90,272.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,348.00 and $110,674.00 per year, depending on experience, location, and employer.

What is a learning manager?

A learning manager creates training opportunities for employees who want to focus on skills development and job advancement. As a learning manager, your duties include assessing the needs of a company or organization, planning training programs, and working with third-party educators to meet the company’s needs. You may also assist employees seeking to change their career path. Qualifications for the job vary depending on employer needs, but you typically need a bachelor’s degree in human resources, business management, or a similar field and relevant work experience.

What are the key skills and qualifications needed to thrive as a learning manager, and why are they important?

To thrive as a Learning Manager, you need expertise in instructional design, curriculum development, and adult learning principles, often supported by a degree in education, HR, or related fields. Familiarity with Learning Management Systems (LMS), e-learning authoring tools, and assessment platforms is typically required. Strong leadership, communication, and project management skills help Learning Managers effectively lead teams and engage stakeholders. These skills ensure the design and delivery of impactful learning programs that drive organizational growth and employee development.

What is the difference between Learning Manager vs Training Coordinator?

AspectLearning ManagerTraining Coordinator
CredentialsBachelor’s degree in Education, HR, or related field; often requires experience in learning and developmentBachelor’s degree in Business, Education, or related field; certifications like ATD or CPTD are common
Work EnvironmentOversees learning programs across departments, strategic planning, manages teamsCoordinates training sessions, schedules, and logistics, often works directly with trainers and employees
Employer & Industry UsageUsed in corporate, educational, and nonprofit sectors for strategic learning initiativesCommon in corporate settings for organizing and implementing training activities

The Learning Manager focuses on developing and overseeing comprehensive learning strategies, while the Training Coordinator handles the logistics and execution of training sessions. Both roles are essential in employee development but differ in scope and responsibilities.

What are the main challenges learning managers face when implementing new training programs across multiple departments?

Learning Managers often encounter challenges such as aligning training content with diverse departmental needs, ensuring consistent participation, and measuring the effectiveness of programs across various teams. Coordinating with department heads to customize learning solutions, managing scheduling conflicts, and integrating feedback for continuous improvement are common aspects of the role. Success in this area requires strong communication, project management skills, and the ability to adapt training strategies to different learning styles and business objectives.

What is a learning manager?

A Learning Manager is a professional responsible for designing, implementing, and overseeing training and development programs within an organization. They assess learning needs, create educational materials, and ensure that employees have access to the resources required for professional growth. Learning Managers often collaborate with subject matter experts and use various technologies to deliver effective training. Their goal is to enhance workforce skills, improve performance, and support organizational objectives.
More about Learning Manager jobs
What cities near Laval, QC are hiring for Learning Manager jobs? Cities near Laval, QC with the most Learning Manager job openings:
Learning Manager jobs near you
Infographic showing various Learning Manager job openings in Laval, QC as of August 2026, with employment types broken down into 84% Full Time, 9% Part Time, 4% Contract, and 3% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $90,272 per year, or $43.4 per hour.

Assistant Vice President, Operational Learning & Performance

Sun Life Financial

Montreal, QC • On-site

Full-time

Medical, Life, Retirement

Re-posted 6 days ago

Sun Life Assurance Company of Canada rating

8.6

Company rating: 8.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

87th of 303 rated insurance

Job description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.


At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.


When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.


Discover how you can make a difference in the lives of individuals, families and communities around the world.


Job Description:


Work Model: Hybrid
Reports to: Vice President, Shared Services / Canadian Operations


Sun Life Canada is on an exciting journey of innovation and transformation to deepen our commitment to our purpose - "To help (12M+) Clients achieve lifetime financial security and live healthier lives".

Sun Life Canada Operations includes a team of over 5,000 dedicated team members across Canada and SL Global Solutions in Asia. We support client onboarding, processing and service delivery across Sun Life's Canadian business units - Health, Group Retirement Services, Retail Advice & Solutions and Sun Life Global Investments. The team handles over 160 million interactions with Clients, plan sponsors and advisors annually.


Role Purpose


The Assistant Vice President, Operational Learning & Performance (OLP) leads a team of ~80 employees across Canada and Asia. They are accountable for enabling Canadian Operations teams to consistently deliver Sun Life's customer experience, business, and productivity outcomes by building and operating an AIenabled, insightdriven learning, quality, and knowledge management operating model.

OLP embeds learning, knowledge and readiness to prepare for operational change and reinforces performance inproduction, accelerating timetoperformance, reducing earlytenure attrition, preventing quality defects, and protecting productivity as Operations scale and adopt AIenabled capabilities


What will you do?


Vision & Leadership

  • Define and execute the vision, roadmap, and operating model for Operational Learning, Quality, and Knowledge Management aligned to Operations priorities
  • Lead a large, geographically distributed, multidisciplinary organization supporting Canadabased and global delivery Operations
  • Build a consultative, pragmatic, outcomefocused culture grounded in data, insight, and operational execution

Business Partnership & Performance Enablement

  • Act as a strategic business partner and trusted advisor to Operations leaders, diagnosing performance gaps, co-creating solutions and enabling timely, practical interventions
  • Establish shared accountability with Operations leaders for capability building, sustained performance improvement, and customer outcomes
  • Provide rapid insight and guidance regarding onboarding, process changes, and academy rollouts to enable fast corrective action

Learning, Capability & Performance Enablement

  • Design and evolve an endtoend Operations learning ecosystem spanning onboarding, role readiness, continuous upskilling, and performance reinforcement
  • Coown timetoproficiency and role readiness outcomes, ensuring associates reach productivity, quality, and Client Experience expectations quickly and sustainably
  • Monitor earlytenure attrition, productivity, and quality trends, using integrated learning, QA, and performance insights to identify root causes and adjust enablement strategies
  • Support Operations to embed learning, knowledge and readiness to prepare for of operational change, ensuring new products, processes, tools, and policies are fully supported
  • Ensure readiness of operational and technology change

Quality, Insight & Analytics

  • Operate and evolve a modern, riskbased quality and performance insight model supported by AIenabled tools (e.g., Amazon Connect / Contact Lens)
  • Ensure quality and AI signals are trusted, calibrated, and valueadding
  • Translate insights into clear, actionable priorities for learning, coaching, and operational intervention
  • Enable Operations leaders and Team Leaders to focus coaching where it matters most through role, team, and individuallevel insight

Knowledge Management & Digital Enablement

  • Own enterprise knowledge management strategy, standards, and operational integration
  • Drive adoption of consistent digital and AIenabled knowledge solutions that support frontline execution and decisionmaking

Innovation & Operating Model Evolution

  • Build modern OLP roles and operating models fit for an AIenabled future
  • Partner closely with Technology, Client Experience Office (CXO), Workforce Management, Data & Analytics, and Transformation teams to enable endtoend outcomes

What You Bring


Experience

  • 10+ years of senior leadership experience in large, complex Operations, call centers, BPO, and/or shared services
  • Proven success transforming learning, quality, or performance functions at scale
  • Experience leading large, distributed, global teams
  • Strong partnership and collaboration experience with senior Operations, CX, and Technology leaders
  • Experience in regulated environments (financial services an asset)
  • Bilingualism is an asset

Capabilities & Leadership

  • Deep expertise in modern learning systems, quality models, analytics, and AIenabled performance insights (Amazon Connect / Contact Lens experience an asset)
  • Strong ability to translate data into operational decisions and frontlineready actions
  • Executive presence with the ability to influence without authority in matrixed environments
  • Pragmatic, outcomefocused change leader and clear, structured communicator


As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.


Why This Role

This role offers a unique opportunity to shape how Operations perform, scale, and change-bringing learning, quality, knowledge, and insight together as a single operating system that enables strong customer outcomes without compromising productivity or engagement.


What's in it for you?

  • Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
  • Working together, sharing common values, and encouraging growth & achievement
  • Flexible Benefits from the day you join to meet the needs of you and your family.
  • In 2025, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 16th consecutive year, leading Canadian insurers.
  • We're also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.


Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.


Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.


We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.


We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.


We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.


Salary Range:

140,000/140 000 - 225,000/225 000

Job Category:

Business Analysis - Process

Posting End Date:

18/08/2026

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