ZipRecruiter

Log In

1

Learning Development Program Manager Jobs in Tracy, CA

Topcon

Senior Program Manager, AI Enablement

Livermore, CA · On-site

$136K - $136K/yr

Summary Topcon Positioning Systems is seeking a Senior Program Manager, AI Enablement to facilitate ... Strong understanding of AI and machine learning concepts including large language models, data ...

next page

Showing results 1-20

All JobsLearning Development Program JobsLearning Development Program Manager JobsLearning Development Program Manager Jobs in Tracy, CA

Learning Development Program Manager information

See Tracy, CA salary details

$32.3K

$103.5K

$185.2K

How much do learning development program manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for learning development program manager in Tracy, CA is $103,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,300.00 and $114,100.00 per year, depending on experience, location, and employer.

What is the difference between Learning Development Program Manager vs Training Coordinator?

AspectLearning Development Program ManagerTraining Coordinator
ResponsibilitiesDesigning, implementing, and overseeing learning programs and development initiativesOrganizing and scheduling training sessions, managing logistics
Required SkillsCurriculum design, project management, leadershipCommunication, organization, coordination
CertificationsLearning & Development certifications (e.g., CPLP), project managementTraining certifications, CPR/First Aid (if applicable)
Work EnvironmentCorporate training departments, educational institutionsHR departments, training centers

The Learning Development Program Manager focuses on creating and managing comprehensive learning strategies, while the Training Coordinator handles the logistics of training sessions. Both roles require strong organizational skills, but the Program Manager typically has a broader scope and strategic responsibilities.

What is a Learning Development Program Manager?

A Learning Development Program Manager is a professional responsible for designing, implementing, and managing training and development programs within an organization. They assess the learning needs of employees, create educational materials or programs, and measure the effectiveness of training initiatives. Their goal is to enhance employee skills, improve job performance, and support organizational growth by fostering a culture of continuous learning.

How does a Learning Development Program Manager typically collaborate with subject matter experts to create effective training programs?

Learning Development Program Managers often work closely with subject matter experts (SMEs) to ensure that training content is accurate, relevant, and aligned with organizational goals. This collaboration usually involves conducting needs assessments, co-designing curriculum, and reviewing training materials for technical accuracy. Program Managers facilitate regular meetings and feedback sessions with SMEs to refine content and adapt to learner feedback. Building strong relationships and clear communication with SMEs is key to delivering impactful learning experiences.

What are the key skills and qualifications needed to thrive as a Learning Development Program Manager, and why are they important?

To thrive as a Learning Development Program Manager, you need expertise in instructional design, project management, and adult learning principles, often supported by a bachelor’s or master’s degree in education, HR, or a related field. Familiarity with Learning Management Systems (LMS), e-learning authoring tools, and relevant certifications like CPLP or ATD are typically required. Strong communication, leadership, and analytical skills help you collaborate across teams and tailor programs to organizational needs. These skills and qualities are crucial to designing effective learning solutions that drive employee growth and achieve business objectives.
What are popular job titles related to Learning Development Program Manager jobs in Tracy, CA? For Learning Development Program Manager jobs in Tracy, CA, the most frequently searched job titles are:
What job categories do people searching Learning Development Program Manager jobs in Tracy, CA look for? The top searched job categories for Learning Development Program Manager jobs in Tracy, CA are:
What cities near Tracy, CA are hiring for Learning Development Program Manager jobs? Cities near Tracy, CA with the most Learning Development Program Manager job openings:
Learning Development Program Manager jobs near you
Professional Services Program Manager

Professional Services Program Manager

Five9

San Ramon, CA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Join our Professional Services as a Professional Services Program Manager. In this role, you'll do more than just implement solutions, you will be the critical link ensuring our customers achieve maximum value, directly contributing to their success and our business growth. We are looking for a self-driven individual who thrives on solving complex challenges and is passionate about delivering an exceptional customer experience.

Key Responsibilities:

  • Lead and manage all day-to-day operational and tactical aspects for multiple Implementation projects with a focus on time, scope, and budget.
  • Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders.
  • Collaborate with associated project managers and partners to ensure a streamlined implementation of all products.
  • Identify project risks and implement appropriate mitigation plans.
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
  • Maintain and update all internal applications associated with implementation projects.
  • Articulate the value of Five9's Professional Services through presentations, demonstrations and open discussion with customers.

Key Qualifications:

  • 5+ years as a Program Manager, Scrum Master, or Technical Consultant.
  • Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction.
  • Exposure to Artificial Intelligence within the Voice and Digital channels.
  • Contact Center Industry experience highly preferred.
  • Experience managing implementations of Five9 or other VoIP Call Center solutions including IVA (Genesys, Avaya, Cisco, Aspect, LiveOps, NICE) is highly desired.
  • Some knowledge of SaaS CRM solutions (Salesforce, Dynamics, NetSuite, Oracle Service Cloud, Zendesk, ServiceNow) is desired.
  • Must be willing to travel up to 10% or as needed regionally with some national and international travel possible (valid passport required).
  • Excellent verbal and written skills required.
  • BA/BS or equivalent experience is required.
  • One or more of the following certifications is preferred; PMP, PRINCE2, Agile or Kanban related certifications.

Key Skills:

  • Must possess a strong combination of project management skills, technical call center expertise, AI, and client development.
  • Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients' needs is imperative.
  • Must be a natural leader: Able to build collaborative relationships with supervisors and peers; Able to delegate responsibilities with ease; Able to provide constructive feedback and praise; Able to understand and educate others.
  • Strong knowledge of CCaaS, AI, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR and Call Center practices.
  • Must be strategic thinker; Able to understand the 'Big-Picture"; Able to think quickly and adeptly when solving complex problems.
  • Must demonstrate a strong sense of accountability and ownership with the ability to take proactive action and act with urgency as circumstances require.
  • Exceptional with time management and organization.
  • Bilingual skills a plus.

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$70,400—$196,300 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.