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Learning Development In Hospitality Jobs in Rumford, ME

Thos. Moser

Customer Experience Coordinator

Auburn, ME · On-site +1

$19.50 - $25.25/hr

You'll start by learning our business from the ground up - working directly with customers ... From there, you'll play a key role in shaping what our Customer Experience department can become ...

Dunkin

District Manager

Wilton, ME

  • Medical

  • PTO

... in the best interest of the Guest and provides a learning environment to build capability to satisfy Customers. * Builds Team Talent: Ensures only the best people are hired and developed in the ...

Dunkin

District Manager

Auburn, ME

  • Medical

  • PTO

... in the best interest of the Guest and provides a learning environment to build capability to satisfy Customers. * Builds Team Talent: Ensures only the best people are hired and developed in the ...

Dunkin

District Manager

Auburn, ME

  • Medical

  • PTO

... in the best interest of the Guest and provides a learning environment to build capability to satisfy Customers. * Builds Team Talent: Ensures only the best people are hired and developed in the ...

Dunkin

District Manager

Bethel, ME

  • Medical

  • PTO

... in the best interest of the Guest and provides a learning environment to build capability to satisfy Customers. * Builds Team Talent: Ensures only the best people are hired and developed in the ...

Dunkin

District Manager

Auburn, ME

  • Medical

  • PTO

... in the best interest of the Guest and provides a learning environment to build capability to satisfy Customers. * Builds Team Talent: Ensures only the best people are hired and developed in the ...

Baskin Robbins

District Manager

Rumford, ME

  • Medical

  • PTO

... in the best interest of the Guest and provides a learning environment to build capability to satisfy Customers. * Builds Team Talent: Ensures only the best people are hired and developed in the ...

Baskin Robbins

District Manager

Wilton, ME

  • Medical

  • PTO

... in the best interest of the Guest and provides a learning environment to build capability to satisfy Customers. * Builds Team Talent: Ensures only the best people are hired and developed in the ...

Baskin Robbins

District Manager

Auburn, ME

  • Medical

  • PTO

... in the best interest of the Guest and provides a learning environment to build capability to satisfy Customers. * Builds Team Talent: Ensures only the best people are hired and developed in the ...

Baskin Robbins

District Manager

Norway, ME

  • Medical

  • PTO

... in the best interest of the Guest and provides a learning environment to build capability to satisfy Customers. * Builds Team Talent: Ensures only the best people are hired and developed in the ...

Baskin Robbins

District Manager

Bethel, ME · On-site

  • Medical

  • PTO

... in the best interest of the Guest and provides a learning environment to build capability to satisfy Customers. * Builds Team Talent: Ensures only the best people are hired and developed in the ...

Dunkin

District Manager

South Paris, ME

  • Medical

  • PTO

... in the best interest of the Guest and provides a learning environment to build capability to satisfy Customers. * Builds Team Talent: Ensures only the best people are hired and developed in the ...

Dunkin

District Manager

Dixfield, ME

  • Medical

  • PTO

... in the best interest of the Guest and provides a learning environment to build capability to satisfy Customers. * Builds Team Talent: Ensures only the best people are hired and developed in the ...

Baskin Robbins

District Manager

Auburn, ME

  • Medical

  • PTO

... in the best interest of the Guest and provides a learning environment to build capability to satisfy Customers. * Builds Team Talent: Ensures only the best people are hired and developed in the ...

Dunkin

District Manager

Oxford, ME

  • Medical

  • PTO

... in the best interest of the Guest and provides a learning environment to build capability to satisfy Customers. * Builds Team Talent: Ensures only the best people are hired and developed in the ...

Baskin Robbins

District Manager

Dixfield, ME

  • Medical

  • PTO

... in the best interest of the Guest and provides a learning environment to build capability to satisfy Customers. * Builds Team Talent: Ensures only the best people are hired and developed in the ...

Baskin Robbins

District Manager

Oxford, ME

  • Medical

  • PTO

... in the best interest of the Guest and provides a learning environment to build capability to satisfy Customers. * Builds Team Talent: Ensures only the best people are hired and developed in the ...

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Showing results 21-40

All JobsLearning Development In Hospitality JobsLearning Development In Hospitality Jobs in Rumford, ME

Learning Development In Hospitality information

See Rumford, ME salary details

$52.7K

$103K

$139K

How much do learning development in hospitality jobs pay per year?

As of Aug 16, 2026, the average yearly pay for learning development in hospitality in Rumford, ME is $103,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,300.00 and $119,400.00 per year, depending on experience, location, and employer.

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a learning and development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What skills do you develop in learning development in hospitality?

Learning development professionals in hospitality develop skills such as instructional design, training delivery, communication, and customer service. They also gain knowledge of hospitality operations, use of training tools and technology, and often pursue certifications like Certified Hospitality Trainer (CHT) to enhance their expertise.

What are the typical challenges faced by learning and development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.

What job categories do people searching Learning Development In Hospitality jobs in Rumford, ME look for?

The top searched job categories for Learning Development In Hospitality jobs in Rumford, ME are:

What cities near Rumford, ME are hiring for Learning Development In Hospitality jobs?

Cities near Rumford, ME with the most Learning Development In Hospitality job openings:

Learning Development In Hospitality jobs near you
Infographic showing various Learning Development In Hospitality job openings in Rumford, ME as of August 2026, with employment types broken down into 83% Full Time, 10% Part Time, and 7% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $103,045 per year, or $49.5 per hour.

Customer Experience Coordinator

Thos. Moser

Auburn, ME • On-site, Remote

$19.50 - $25.25/hr

Full-time

Re-posted 16 days ago

Job description

Thos. Moser is seeking a motivated, service-driven professional to help build the next generation of our Customer Experience function. You'll start by learning our business from the ground up - working directly with customers, mastering our systems, and supporting day-to-day operations that define our post-sale experience.
Over the first 4-6 months, you'll develop a deep understanding of how we serve our customers and collaborate across departments. From there, you'll play a key role in shaping what our Customer Experience department can become - improving processes, mentoring others, and helping us deliver thoughtful, seamless experiences at every stage of the customer journey.
If you're someone who loves both doing and leading, thrives in a people-centered environment, and takes pride in details, this role offers a rare opportunity to grow into a future leadership position within a legacy brand.
Key Responsibilities
Customer Support & Relationship Management
  • Field incoming customer calls and emails with warmth, professionalism, and accuracy.
  • Assist with order- and repair-related inquiries, ensuring prompt, reliable, and accurate information is provided.
  • Manage customer repair requests - coordinating with Production and Logistics, communicating timelines clearly, and following through to resolution.
  • Schedule customer pickups and factory tours.
  • Represent the Thos. Moser brand with craftsmanship, empathy, and integrity in every interaction.
  • Develop and maintain a strong working knowledge of Moser furniture design, materials, and construction.

Operations & Process Management
  • Maintain reports and customer data in HubSpot and other internal systems.
  • Coordinate with Sales, Production, and Logistics to ensure smooth order fulfillment, delivery, and post-sale experiences.
  • Monitor and maintain accuracy in order entry, change alerts, and delivery scheduling.

Continuous Improvement & Leadership Development
  • Coach and support other team members as the department grows.
  • Define and track service standards for response times, order accuracy, and customer satisfaction.
  • Oversee HubSpot workflows and ensure data accuracy and efficiency.
  • Handle escalated or high-touch customer issues with empathy and precision.
  • Identify and help implement process improvements that streamline collaboration between Sales, Operations, and Logistics.
  • Design and support customer experience programs that surprise, delight, and retain customers.
  • Report on key CX metrics and advocate for the customer's perspective in internal discussions.

Requirements
Who You Are
  • 2+ years of experience in customer service, client relations, or operations - ideally in a premium, design, or craftsmanship-driven environment.
  • Energized by both helping customers directly and improving systems for the long term.
  • Exceptionally organized, detail-oriented, and comfortable juggling multiple priorities.
  • A clear, professional communicator in both writing and speech.
  • A natural problem-solver who takes initiative and sees challenges as opportunities.
  • Experienced with CRM tools (HubSpot a plus).
  • Aligned with our values of craftsmanship, hospitality, integrity, and continuous improvement.

Apply