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Learning Development In Hospitality Jobs in Portland, OR

Reser's

Director, Learning & Development

Beaverton, OR · On-site

Responsible for leading the enterprise learning and development strategy, programs, and team in support of business needs across the organization. Provides leadership for team members over three core ...

Jackson Family Wines

Estate Host - Penner-Ash

Newberg, OR · On-site

$18 - $20/hr

... development activities to drive sales and awareness for the property. * Assists in hospitality ... Learning & Development opportunities * Modern Health virtual mental health & coaching visits * Wine ...

Kasa

Hospitality Associate

Portland, OR

$19/hr

We partner with owners of multifamily and boutique hospitality properties to deliver stylish ... in learning new systems and platforms. * Flexibility : Availability for varied shifts, including ...

Chick-fil-A

Hospitality Professional

Sherwood, OR

$16.50 - $18.50/hr

Where hospitality meets heart - and your schedule gets an Upgrade At Chick-fil-A, our Front of ... development in a positive, people-focused environment. Chick-fil-A Sherwood Plaza is locally owned ...

Chick-fil-A

Hospitality Professional

Sherwood, OR · On-site

$16.50 - $18.50/hr

Where hospitality meets heart -- and your schedule gets an Upgrade At Chick-fil-A, our Front of ... development in a positive, people-focused environment. Chick-fil-A Sherwood Plaza is locally owned ...

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All JobsLearning Development In Hospitality JobsLearning Development In Hospitality Jobs in Portland, OR

Learning Development In Hospitality information

See Portland, OR salary details

$54.1K

$105.7K

$142.6K

How much do learning development in hospitality jobs pay per year?

As of Jul 14, 2026, the average yearly pay for learning development in hospitality in Portland, OR is $105,731.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,600.00 and $122,500.00 per year, depending on experience, location, and employer.

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the 5 C's of hospitality industry?

The 5 C's of the hospitality industry are Character, Courtesy, Cleanliness, Comfort, and Consistency. These principles are essential for hospitality professionals to deliver excellent guest experiences and maintain high service standards. Developing skills related to these areas can enhance a career in hospitality and customer service roles.

What skills do you develop in hospitality?

In hospitality, individuals develop skills such as customer service, communication, problem-solving, and teamwork. They also learn to manage time effectively, handle stressful situations, and often gain knowledge of industry-specific tools like reservation systems and point-of-sale software.

How to upskill in the hospitality industry?

Learning and development professionals in hospitality can upskill by pursuing industry-specific certifications such as ServSafe or HACCP, attending training workshops, and gaining experience in customer service, management, or food safety. Developing skills in communication, problem-solving, and technology tools like reservation systems can also enhance career growth.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is L&D in hospitality?

Learning and Development (L&D) in hospitality refers to training programs and initiatives designed to improve employees' skills, knowledge, and performance. It often includes onboarding, ongoing training, and certifications to ensure staff deliver quality service and meet industry standards.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
What are popular job titles related to Learning Development In Hospitality jobs in Portland, OR? For Learning Development In Hospitality jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Learning Development In Hospitality jobs in Portland, OR look for? The top searched job categories for Learning Development In Hospitality jobs in Portland, OR are:
Learning Development In Hospitality jobs near you
Infographic showing various Learning Development In Hospitality job openings in Portland, OR as of July 2026, with employment types broken down into 8% Internship, 76% Full Time, 8% Part Time, and 8% Contract. Highlights an 74% In-person, 18% Hybrid, and 8% Remote job distribution, with an average salary of $105,731 per year, or $50.8 per hour.
Director of Learning & Development

Director of Learning & Development

The Springs Living

Beaverton, OR

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Description

Welcome to the next generation in senior living, The Springs Living!

About Us:  

The Springs Living is a purpose-driven senior living organization with communities throughout Oregon, Washington & Montana. For nearly 30 years, The Springs Living has been committed to transforming housing for older adults by delivering quality service and fostering an enrichment culture to help residents, their families and each other live life to its fullest. To do this, we demonstrate our core values—kindness, quality, innovation, trust, and pride— and empower every team member to do the right thing!

Position Summary:  

The Springs Living is seeking a Director of Learning and Development to join its People Team. The Director of Learning & Development is a strategic and tactical leader responsible for shaping and executing enterprise-wide learning, leadership development, and workforce capability initiatives. This role operates with a “roll up your sleeves” mindset, balancing long-term vision with hands-on execution, and directly delivering programs in a lean team environment. This leader will design and build scalable development programs while also facilitating training, coaching leaders, managing learning systems, and driving engagement initiatives across the organization. The role serves as a trusted advisor to leadership and a catalyst for building a strong internal talent pipeline.

Key Responsibilities: 

1. Leadership Development (Primary Focus) 

Strategic 

  • Design and lead an enterprise-wide Leadership Development Program for emerging, mid-level, and senior leaders  
  • Develop leadership competency frameworks aligned with TSL values and Career Architecture  
  • Build leadership pipelines to support succession planning and organizational growth  
  • Establish leadership principles and learning philosophy that reinforce culture and operational excellence  

Tactical 

  • Facilitate workshops, leadership cohorts, and coaching sessions  
  • Develop curriculum, learning materials, and program content  
  • Manage logistics, communications, and program execution  
  • Evaluate program effectiveness and continuously improve outcomes  

2. Learning & Development Strategy 

Strategic 

  • Create and lead the vision for a culture of continuous learning across all communities  
  • Conduct needs assessments to identify skill gaps and development priorities  
  • Develop and execute an annual L&D strategy aligned with business goals and People priorities  
  • Standardize and modernize learning frameworks and practices across the organization  

Tactical 

  • Oversee and manage LMS platforms (e.g., UKG Learn, Relias, Kevala)  
  • Refresh and organize learning content to ensure consistency and accessibility  
  • Partner with SMEs to design relevant and compliant training  

3. Training Design, Delivery & Workforce Development 

  • Design and deliver training programs for leadership, onboarding, compliance, and operational excellence  
  • Develop instructional materials, facilitator guides, and e-learning modules  
  • Conduct needs assessments to enhance employee performance and organizational effectiveness  
  • Coach individuals and teams to improve performance and capability  
  • Act as a liaison to support workforce development partnerships (e.g., colleges, internship programs)  

4. Employee Performance, Engagement & Organizational Support 

  • Provide consultative support to leaders on performance, employee relations, and development  
  • Facilitate communication, problem-solving, and leadership effectiveness across teams  
  • Lead initiatives related to employee engagement, surveys, and internal communications  
  • Support organizational change and leadership alignment initiatives  

5. Measurement, Analytics & Continuous Improvement 

  • Develop dashboards and tools to measure training effectiveness, adoption, and ROI  
  • Analyze data to inform decisions and continuously improve programs  
  • Ensure learning initiatives drive measurable business outcomes  
  • Operating Model (Lean Team Reality) 
  • Operates as both strategist and executor, no separation between design and delivery  
  • Prioritizes high-impact work and scalable solutions  
  • Personally, facilitates key programs while building sustainable infrastructure  
  • Partners cross-functionally rather than relying on large internal teams  

Qualifications:

Education and Experience
  • Bachelor’s degree required; Master’s preferred (OD, HR, Education, or related field)  
  • 7–10+ years of progressive experience in Learning & Development, Organizational Development, or Talent Management  
  • Proven success designing and delivering leadership development programs  
  • Experience in multi-site environments (senior living, healthcare, hospitality preferred)  
Knowledge, Skills, and Abilities
  • Ability to operate seamlessly between strategic vision and tactical execution  
  • Strong facilitation, coaching, and communication skills  
  • Expertise in adult learning, instructional design, and leadership development  
  • Strong project management and organizational skills  
  • Data-driven with the ability to measure and communicate impact  
  • Ability to influence and partner across all levels of the organization  
  • High adaptability and ability to thrive in a fast-paced, evolving environment  

Benefits:

  • Health insurance (includes zero co-pay for mental health counseling)
  • Dental insurance
  • Vision insurance
  • 401(k) matching
  • Short-term and Long-term disability
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Paid time off/Sabbatical
  • Professional development
  • On-site chiropractic care
  • Employee Wellness Platform
  • On-site gym
  • Discounted Gym Membership

Additional information:    

  • All your information will be kept confidential according to EEO guidelines
  • This position is Fully On-Site in Beaverton, OR, with travel up to ~20% to support community needs  

Apply