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See Des Plaines, IL salary details

$49.7K

$97.2K

$131.1K

How much do learning and development manager jobs pay per year?

As of May 28, 2026, the average yearly pay for learning and development manager in Des Plaines, IL is $97,155.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,400.00 and $112,600.00 per year, depending on experience, location, and employer.

What Is a Learning and Development Manager?

A learning and development manager builds training programs for employees within a business or organization. This training focuses on helping employees understand and work towards the organization’s goals. A learning and development manager may also work with the training and development staff to create instructional videos, schedule and develop in-class lectures, and create online learning environments.

What are the key skills and qualifications needed to thrive as a Learning and Development Manager, and why are they important?

To thrive as a Learning and Development Manager, you need expertise in instructional design, adult learning theory, and organizational development, usually backed by a relevant degree or HR certification. Familiarity with learning management systems (LMS), e-learning authoring tools, and assessment platforms is typically required. Exceptional communication, leadership, and analytical skills help you engage stakeholders and tailor programs to organizational needs. These capabilities ensure effective talent development, improved employee performance, and support for overall business goals.

How does a Learning and Development Manager typically collaborate with other departments to assess and address training needs?

Learning and Development Managers work closely with department heads and team leaders to identify skill gaps and align training programs with business goals. They often conduct needs assessments through surveys, interviews, and performance data analysis, then design tailored learning interventions. Regular collaboration ensures training initiatives remain relevant and have measurable impact, and managers may also coordinate with HR to track progress and gather feedback for continuous improvement.

What does a Learning and Development Manager do?

A Learning and Development Manager is responsible for designing, implementing, and overseeing training programs within an organization. They assess training needs, develop educational materials, and coordinate workshops or courses to support employee growth and organizational goals. Their role often involves collaborating with department heads, evaluating the effectiveness of training initiatives, and ensuring that employees have the skills and knowledge needed to excel in their roles.

What is the difference between Learning And Development Manager vs Training Coordinator?

AspectLearning And Development ManagerTraining Coordinator
CredentialsBachelor's degree, often certifications in L&D or HRHigh school diploma or equivalent, some roles prefer certifications
Work EnvironmentStrategic planning, overseeing programs, managementOrganizing and delivering training sessions, administrative tasks
Employer & Industry UsageCorporate, educational, nonprofit sectorsCorporate, healthcare, retail sectors

The Learning And Development Manager focuses on designing, implementing, and overseeing training strategies at a strategic level, while the Training Coordinator handles the logistics and delivery of training sessions. Both roles require strong communication skills, but the manager's role is more strategic and managerial, whereas the coordinator's role is more operational and execution-focused.

More about Learning And Development Manager jobs
What are popular job titles related to Learning And Development Manager jobs in Des Plaines, IL? For Learning And Development Manager jobs in Des Plaines, IL, the most frequently searched job titles are:
What job categories do people searching Learning And Development Manager jobs in Des Plaines, IL look for? The top searched job categories for Learning And Development Manager jobs in Des Plaines, IL are:
What cities near Des Plaines, IL are hiring for Learning And Development Manager jobs? Cities near Des Plaines, IL with the most Learning And Development Manager job openings:
Learning And Development Manager jobs near you
Infographic showing various Learning And Development Manager job openings in Des Plaines, IL as of May 2026, with employment types broken down into 2% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $97,155 per year, or $46.7 per hour.
Specialist, Learning and Development

Specialist, Learning and Development

Antylia Scientific

Vernon Hills, IL • On-site

$60K - $72K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Job Title: Learning & Development Specialist-Customer Experience
Reports To: Learning & Development -Supervisor
Position Location: Vernon Hills, IL
Work Type: Hybrid
FLSA Status (Exempt/Non-Exempt): Exempt
Position Summary:
The Learning & Development Specialist - Customer Experience is responsible for supporting the design, delivery, and continuous improvement of training programs for customer service teams. Reporting to the L&D Supervisor, this role ensures frontline employees are equipped with the communication, soft skills, and service knowledge required to deliver high-quality customer experiences. The specialist executes onboarding, upskilling, and provides ongoing coaching to reinforce learning in live environments. Additionally, the role contributes to quality monitoring and knowledge management, partnering with supervisors to address performance gaps. Leveraging customer feedback, operational data, and AI-enabled tools, the specialist helps drive improvements in service quality, customer satisfaction, and key performance metrics.
Key Responsibilities:
  • Conduct new hire onboarding, refresher training, and ongoing upskilling for customer service teams.
  • Develop and deliver training on customer experience, communication, soft skills, and service workflows.
  • Create training materials including SOPs, call guides, scripts, videos, and interactive learning modules.
  • Facilitate role plays, call simulations, and scenario-based training to improve customer handling skills.
  • Provide nesting support and post-training coaching to ensure smooth transition to live customer interactions.
  • Partner with Supervisors to design and execute coaching plans for low-performing agents.
  • Track training participation, completion, and engagement metrics.
  • Analyze customer feedback trends (CSAT, complaints, escalations) to identify training gaps.
  • Conduct case audits and review customer interactions to ensure quality and compliance with service standards.
  • Develop and maintain quality scorecards aligned with customer experience expectations.
  • Maintain and update knowledgebase content to reflect process, policy, and product changes.
  • Support real-time operations via chat groups and floor support to guide agents on customer interactions.
  • Identify process improvement opportunities based on training insights, customer feedback, and operational challenges.
  • Leverage AI tools to generate training content, simulate customer interactions, and personalize learning journeys.
  • Utilize AI-driven insights (speech analytics, sentiment analysis) to improve training effectiveness and customer experience.
  • Collaborate with Operations and Leadership to align training with business KPIs (CSAT, NPS, FCR, AHT)
  • Performs other duties as assigned.
Education:
  • Bachelor's degree in Business Administration, Communications, or related field preferred
  • Certifications in Customer Experience (CX), Training, or Coaching are a plus.
Experience:
  • 3-5 years of experience in customer service, training, or call center environments
Minimum Requirements/Qualifications:
  • Strong understanding of customer service principles and customer journey management
  • Excellent facilitation, communication, and coaching skills
  • Experience delivering soft skills and customer service training programs.
  • Experience with quality monitoring, coaching, and performance improvement
  • Familiarity with CRM systems and customer interaction tools
  • Ability to analyze customer feedback and translate insights into training actions.
  • Experience with training tools, LMS, and content creation platforms preferred.
  • Data-driven mindset with ability to track and improve performance metrics.
  • Strong organizational and multitasking abilities
  • Familiarity with AI tools for training, coaching, and customer interaction analysis preferred.
  • Thrives in a fast-paced, collaborative environment, efficiently works under pressure, within deadlines or other essential time constraints.
  • Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization.
  • Strong work ethic and an ability to excel within a rapidly changing and growing organization.
Compensation & Benefits:
  • Salary Range: $60,000-$72,000, depending on location, experience, and qualifications.
  • Benefits coverage begins day 1, including the following:
    • Medical, Dental, Vision Insurance
    • Disability Insurance
    • Life Insurance
    • 401(k) company match
    • Paid Time Off (15 days annually)
    • Paid Holiday time (10 company-designated days)
    • Tuition Assistance
    • Additional benefits available with company package

This position has not been approved for Relocation Assistance.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.

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