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Lead Service Designer Jobs (NOW HIRING)

Steampunk

Senior Service Designer

Mclean, VA · On-site +1

$120K - $180K/yr

Overview As a Service D esigner , you will be responsible for guiding government clients through ... You will lead and facilitate discovery sessions that uncover customer pain points and identify ...

Steampunk

Senior Service Designer

Mclean, VA

$120K - $180K/yr

Overview As a Service D esigner , you will be responsible for guiding government clients through ... You will lead and facilitate discovery sessions that uncover customer pain points and identify ...

Steampunk

Senior Service Designer

Mclean, VA

$120K - $180K/yr

Overview As a Service D esigner , you will be responsible for guiding government clients through ... You will lead and facilitate discovery sessions that uncover customer pain points and identify ...

Steampunk

Senior Service Designer

Mclean, VA

$120K - $180K/yr

Overview As a Service D esigner , you will be responsible for guiding government clients through ... You will lead and facilitate discovery sessions that uncover customer pain points and identify ...

Steampunk

Senior Service Designer

Mclean, VA

$120K - $180K/yr

As a Service D esigner , you will be responsible for guiding government clients through our Design ... You will lead and facilitate discovery sessions that uncover customer pain points and identify ...

Steampunk

Senior Service Designer

Mclean, VA

$120K - $180K/yr

Contributions As a service designer, you will be responsible for guiding government clients through ... You will lead and facilitate discovery sessions that uncover customer pain points and identify ...

Steampunk

Senior Service Designer

Mclean, VA · On-site

$120K - $180K/yr

As a Service D esigner , you will be responsible for guiding government clients through our Design ... You will lead and facilitate discovery sessions that uncover customer pain points and identify ...

Steampunk

Senior Service Designer

Mclean, VA · On-site +1

$120K - $180K/yr

Overview As a Service D esigner , you will be responsible for guiding government clients through ... You will lead and facilitate discovery sessions that uncover customer pain points and identify ...

BNY

Vice President, Service Designer

Manhattan, NY · On-site

$93K/yr

Lead design thinking workshops and ideation sessions to spark creative problem-solving, generate ... service designs, uncover pain points, discover opportunities, and propose solutions that enhance ...

BNY

Vice President, Service Designer

New York, NY · On-site

$100K - $200K/yr

Lead design thinking workshops and ideation sessions to spark creative problem-solving, generate ... service designs, uncover pain points, discover opportunities, and propose solutions that enhance ...

STYL Residential

Lead Service Technician

Lawrence, MA

$30 - $34/hr

Our properties are designed to be unique and share the warmth that comes from friendly, well-served ... The Lead Service Technician is responsible for the day-to-day maintenance operations at the ...

STYL Residential

Lead Service Technician

Denver, CO

$26 - $27/hr

Our properties are designed to be unique and share the warmth that comes from friendly, well-served ... The Lead Service Technician is responsible for the day-to-day maintenance operations at the ...

Foodera Technologies

Lead Service Technician

Eltopia, WA · On-site

... designing, manufacturing, and supporting innovative equipment and integrated processing solutions ... Were looking for a hands-on Service Manager to lead service, installation, and branch operations at ...

New

Foodera Technologies

Lead Service Technician

Eltopia, WA · On-site

$30 - $38/hr

About the Company FoodEra Technologies is a global leader in food-processing technology, designing ... We're looking for a hands-on Service Manager to lead service, installation, and branch operations ...

New

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Showing results 21-40

All JobsLead Service Designer Jobs

Lead Service Designer information

See salary details

$42K

$91.2K

$157K

How much do lead service designer jobs pay per year?

As of Aug 8, 2026, the average yearly pay for lead service designer in the United States is $91,161.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $109,500.00 per year, depending on experience, location, and employer.

What is a lead service designer?

Lead Service Designers are professionals who oversee and guide the design of services to ensure they meet both customer needs and business goals. They are responsible for leading service design projects, facilitating workshops, and collaborating with cross-functional teams to create seamless and effective service experiences. Lead Service Designers use research, prototyping, and journey mapping to identify pain points and opportunities for improvement. Their work helps organizations innovate and deliver better products and services to their customers.

What are the key skills and qualifications needed to thrive as a lead service designer, and why are they important?

To thrive as a Lead Service Designer, you need expertise in service design methodologies, user research, journey mapping, and a background in design or a related field. Familiarity with prototyping tools (such as Figma or Sketch), service blueprinting software, and experience with agile frameworks or design thinking certifications are typically required. Exceptional communication, stakeholder management, and facilitation skills help drive collaboration and ensure user-centered solutions. These skills are vital for leading multidisciplinary teams and delivering impactful, holistic service experiences that meet both user and business needs.

How does a lead service designer typically collaborate with cross-functional teams during a project?

A Lead Service Designer works closely with cross-functional teams such as product managers, UX/UI designers, developers, and stakeholders to ensure alignment on service goals and user needs. They facilitate workshops, co-creation sessions, and journey mapping to gather insights and foster shared understanding. Throughout the project, the Lead Service Designer acts as a bridge, translating research findings into actionable service blueprints and ensuring all teams contribute to and are informed by the service vision. This collaborative approach helps deliver cohesive and user-centered service experiences.

What is the difference between Lead Service Designer vs Service Designer?

AspectLead Service DesignerService Designer
CredentialsTypically requires experience in service design, user research, and project managementRequires skills in user research, design thinking, and service design principles
Work EnvironmentLeads projects, manages teams, and collaborates with stakeholdersExecutes design tasks, conducts research, and develops service concepts
Industry UsageCommon in large organizations and consultanciesUsed across various industries including healthcare, finance, and tech

The main difference is that a Lead Service Designer oversees projects and teams, while a Service Designer focuses on executing design tasks and research. The Lead role involves leadership and strategic planning, whereas the Service Designer is more hands-on with design development.

What states have the most Lead Service Designer jobs? States with the most job openings for Lead Service Designer jobs include:
What job categories do people searching Lead Service Designer jobs look for? The top searched job categories for Lead Service Designer jobs are:
Lead Service Designer jobs near you
Infographic showing various Lead Service Designer job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $91,161 per year, or $43.8 per hour.

Senior Service Designer

Steampunk

Mclean, VA • On-site, Remote

$120K - $180K/yr

Other

Re-posted 10 days ago

Job description

Overview
As a Service Designer, you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end organization and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.
Contributions
Responsibilities include:
  • Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives
  • Conduct workshops and interviews to frame pain points and opportunities; define problem statements and validate hypothesis
  • Synthesize research and data to communicate insights and make recommendations that will shape mission/program strategy, service and workflow innovations, and a compelling future experience vision
  • Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements
  • Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
  • Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how research should be integrated into technological considerations
  • Ensure all deliverables across a variety of projects are produced at the highest quality

Qualifications
Qualifications
  • Ability to obtain a U.S. government Public Trust Security Clearance
  • 6+ years of experience in human centered design, service design, and/or customer experience design
  • Current portfolio demonstrating ideology, methods, tools, skills, and craft
  • Thorough knowledge and demonstrated experience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints
  • Ability to think strategically and holistically and connect dots across multiple workstreams, stakeholder groups, and ecosystems
  • Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing stories and story pointing
  • Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart
  • Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome
  • Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers
  • A natural curiosity for solving problems coupled with strong analytical skills
  • A collaborative nature with excellent written communication and presentation skills
  • Experience working in a project-based environment
  • Degree or equivalent experience in HCD, and/or service design

Bonus Points
  • Previous work experience in or with the federal government
  • Previous work experience as a consultant

About steampunk
About Steampunk
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $120,000 to $180,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk's total compensation package for employees. Learn more about additional Steampunk benefits here.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Design Intelligence™ process, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.

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