ZipRecruiter

Log In

1

Lead Service Designer Jobs in California (NOW HIRING)

Weir

Senior Functional Lead - Service

Johannesburg, CA · Remote

Designed for a highcalibre transformation expert, this role accelerates Weir's Service Management ... Lead the design, implementation, and optimisation of Service solutions, translating business ...

Delviom LLC

AI Lead Engineer

Sunnyvale, CA · On-site

$121K - $160K/yr

AI Lead Engineer Location : Sunnyvale, CA ( 3 days work from office) Experience- 8 - 12 Years ... designing systems for an agentic, AI-driven ecosystem * Ability to integrate AI into service ...

New

Foundation

Lead Designer

San Francisco, CA · On-site

Introduction Foundation is hiring a lead designer to accelerate our core business, modernize ... services, retail, and more. * The AI-native home operating system and interface . The economic ...

Albertsons

Lead Designer

Pleasanton, CA · On-site

Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service ... The Design Lead plays a critical role in shaping and elevating the Albertsons brand through ...

Albertsons

Lead Designer

Pleasanton, CA · On-site

$105K - $137K/yr

Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service ... The Design Lead plays a critical role in shaping and elevating the Albertsons brand through ...

Albertsons

Lead Designer

Pleasanton, CA · On-site

Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service ... The Design Lead plays a critical role in shaping and elevating the Albertsons brand through ...

Punch Agency

Lead Designer

San Francisco, CA

Company Description Punch is a full service digital agency based out of New York, Silicon Valley ... As Lead Designer, you will be involved in every aspect of the product development process, from ...

Umusic

Lead Motion Designer

Santa Monica, CA · On-site

We are passionate about the impact of eCommerce for artists, providing a full service solution to ... The Lead Motion Designer is responsible for advancing the motion design capabilities of the ...

Donato Technologies, Inc

AI Lead Engineer

Sunnyvale, CA · On-site

$120K - $158K/yr

Lead service rationalization and decomposition across complex enterprise ecosystems * Design and ... designing systems for an agentic, AI-driven ecosystem * Ability to integrate AI into service ...

Albertsons

Lead Designer

Pleasanton, CA · On-site

Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service ... The Design Lead plays a critical role in shaping and elevating the Albertsons brand through ...

next page

Showing results 1-20

All JobsLead Service Designer JobsLead Service Designer Jobs in California

Lead Service Designer information

See California salary details

$41.5K

$90K

$154.9K

How much do lead service designer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for lead service designer in California is $89,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,600.00 and $108,100.00 per year, depending on experience, location, and employer.

What is a lead service designer?

Lead Service Designers are professionals who oversee and guide the design of services to ensure they meet both customer needs and business goals. They are responsible for leading service design projects, facilitating workshops, and collaborating with cross-functional teams to create seamless and effective service experiences. Lead Service Designers use research, prototyping, and journey mapping to identify pain points and opportunities for improvement. Their work helps organizations innovate and deliver better products and services to their customers.

What are the key skills and qualifications needed to thrive as a lead service designer, and why are they important?

To thrive as a Lead Service Designer, you need expertise in service design methodologies, user research, journey mapping, and a background in design or a related field. Familiarity with prototyping tools (such as Figma or Sketch), service blueprinting software, and experience with agile frameworks or design thinking certifications are typically required. Exceptional communication, stakeholder management, and facilitation skills help drive collaboration and ensure user-centered solutions. These skills are vital for leading multidisciplinary teams and delivering impactful, holistic service experiences that meet both user and business needs.

How does a lead service designer typically collaborate with cross-functional teams during a project?

A Lead Service Designer works closely with cross-functional teams such as product managers, UX/UI designers, developers, and stakeholders to ensure alignment on service goals and user needs. They facilitate workshops, co-creation sessions, and journey mapping to gather insights and foster shared understanding. Throughout the project, the Lead Service Designer acts as a bridge, translating research findings into actionable service blueprints and ensuring all teams contribute to and are informed by the service vision. This collaborative approach helps deliver cohesive and user-centered service experiences.

What is the difference between Lead Service Designer vs Service Designer?

AspectLead Service DesignerService Designer
CredentialsTypically requires experience in service design, user research, and project managementRequires skills in user research, design thinking, and service design principles
Work EnvironmentLeads projects, manages teams, and collaborates with stakeholdersExecutes design tasks, conducts research, and develops service concepts
Industry UsageCommon in large organizations and consultanciesUsed across various industries including healthcare, finance, and tech

The main difference is that a Lead Service Designer oversees projects and teams, while a Service Designer focuses on executing design tasks and research. The Lead role involves leadership and strategic planning, whereas the Service Designer is more hands-on with design development.

What are popular job titles related to Lead Service Designer jobs in California? For Lead Service Designer jobs in California, the most frequently searched job titles are:
What job categories do people searching Lead Service Designer jobs in California look for? The top searched job categories for Lead Service Designer jobs in California are:
Lead Service Designer jobs near you
Infographic showing various Lead Service Designer job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $89,967 per year, or $43.3 per hour.

Service Designer

Tata Consultancy Service Limited

Rosemead, CA • On-site

$120K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Must Have Technical/Functional Skills
The Service Designer conducts research and service design activities that power the internal-facing experience function for our client. Working under the Research and Experience Lead, this qualitative-leaning research role calls for a systems-level thinker: someone who can partner with stakeholders and business teams to understand employee experiences, identify pain points, and connect what employees experience at the frontstage to the root causes in backstage IT processes, systems, and policies that shape those experiences across the IT services lifecycle. Working within a small TCS consulting team that is onsite with the client 2-3 days per week, this person will help build the foundational research outputs that the experience function is built around and be a key on-the-ground research resource for teams looking to improve systems and elevate the experiences of the employees they serve.
Roles & Responsibilities
User Research & Analysis
• Plan and conduct qualitative interviews and fieldwork across both frontstage and backstage actors: the employees who experience IT services, the operational and field workers who depend on them, and the service delivery teams (IT technicians, service desk agents, SIAM vendors) who provide them
• Analyze service call transcripts, ITSM ticket data, and digital communication channels to identify themes, pain points, and patterns
• Synthesize findings across data sources into clear, prioritized insights and actionable recommendations
Experience Improvement
• Work with customer teams to understand how ITSM processes, service handoffs, and system constraints create friction, and help them prioritize what to fix and why
• Translate research findings into specific, prioritized service improvement recommendations tied to client business outcomes such as employee productivity, IT service reliability, and the cost and quality of IT service delivery
• Support co-design and ideation sessions that go beyond presenting findings, instead enabling client employees and service delivery teams to work together to shape improvements
Experience Design
• Build service blueprints that map employee-facing experiences to the underlying systems and processes that shape them
• Develop and maintain customer personas and journey maps across IT service touchpoints
• Produce polished visual deliverables (personas, journey maps, presentation materials)
Stakeholder Engagement
• Build trusted relationships with client business teams that the experience function serves, including maintaining a regular onsite presence
• Bring tact and good judgment to sensitive organizational contexts
• Communicate research findings clearly to both technical and non-technical audiences
• Present findings in stakeholder sessions alongside the Research Lead and, increasingly, independently
Research Operations
• Leverage AI tools to accelerate and improve planning, recruitment, analysis, synthesis, reporting, and documentation where appropriate
• Support the maintenance and maturation of the experience functions operational assets (eg, research repository, templates, research playbook, and processes)
Salary Range: $120,000 -$140,000 year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SP1

Apply