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Lead Service Attendant Jobs (NOW HIRING)

Community Transit

Lead Vehicle Service Attendant

Everett, WA · On-site

$17.75 - $23.50/hr

Overview OPEN ONLY TO COMMUNITY TRANSIT EMPLOYEES As a Vehicle Service Attendant (VSA) Lead, you oversee all vehicle service operations on the Fuel Island and bus lines in coordination with ...

Soboba Casino

Quick Service Attendant

San Jacinto, CA · On-site

Summary The Quick Service Attendant is responsible for service and presentation of all areas of ... Competing daily checklists and having them signed off by Supervisor, Lead or Manager * Responsible ...

Sud Stop Car Wash

Customer Service Attendant

Tampa, FL

$11.50 - $13.75/hr

Customer Service Attendant - Sud Stop Car Wash Do you have great energy, love helping people, and ... Support your team and lead by example * Work outdoors in all weather (on your feet, moving around ...

Sud Stop Car Wash

Customer Service Attendant

Largo, FL

$10.75 - $13/hr

Customer Service Attendant - Sud Stop Car Wash Do you have great energy, love helping people, and ... Support your team and lead by example * Work outdoors in all weather (on your feet, moving around ...

Sud Stop Car Wash

Customer Service Attendant

Norcross, GA

$11.75 - $14/hr

Customer Service Attendant - Sud Stop Car Wash Do you have great energy, love helping people, and ... Support your team and lead by example * Work outdoors in all weather (on your feet, moving around ...

Sud Stop Car Wash

Customer Service Attendant

Punta Gorda, FL

$11.25 - $13.50/hr

Customer Service Attendant - Sud Stop Car Wash Do you have great energy, love helping people, and ... Support your team and lead by example * Work outdoors in all weather (on your feet, moving around ...

Sud Stop Car Wash

Customer Service Attendant

Orlando, FL

$11.75 - $14/hr

Customer Service Attendant - Sud Stop Car Wash Do you have great energy, love helping people, and ... Support your team and lead by example * Work outdoors in all weather (on your feet, moving around ...

Inframark

Community Service Attendant

Cooper City, FL · On-site

Maintains communication with Inframark Project Manager and Inframark Lead Community Service Attendant. * Other duties as assigned. EDUCATION, EXPERIENCE AND SKILLS Education/Experience : High School ...

Inframark

Community Service Attendant

Wimauma, FL · On-site

Maintains communication with Inframark Project Manager and Inframark Lead Community Service Attendant. * Other duties as assigned. EDUCATION, EXPERIENCE AND SKILLS Education/Experience : High School ...

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Lead Service Attendant information

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How much do lead service attendant jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for lead service attendant in the United States is $20.24, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.19 per hour, depending on experience, location, and employer.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Director or Customer Experience Manager tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong communication skills, industry knowledge, and management experience.

What are Lead Service Attendants?

Lead Service Attendants are responsible for overseeing and coordinating service staff, ensuring a high standard of customer service is maintained. They typically work in settings such as trains, hotels, or hospitality venues, supervising daily operations, resolving passenger or guest concerns, and assisting with on-the-job training. In addition to managing staff, they may also handle administrative tasks like scheduling and inventory. Their leadership helps ensure smooth service delivery and a positive experience for customers.

Is it hard to get hired by Amtrak?

For a Lead Service Attendant position, getting hired by Amtrak typically involves a competitive application process that includes an online application, interviews, and background checks. Relevant experience in customer service and the ability to work flexible schedules can improve chances of employment.

What is the difference between Lead Service Attendant vs Service Attendant?

AspectLead Service AttendantService Attendant
CredentialsHigh school diploma, relevant experienceHigh school diploma or equivalent
Work EnvironmentSupervisory role in retail, hospitality, or transportationCustomer service in retail, hospitality, or transportation
Employer UsageLeads team, manages daily operationsAssists customers, performs service tasks

The Lead Service Attendant typically has additional responsibilities such as supervising team members and managing daily operations, whereas the Service Attendant focuses on providing customer service and performing service tasks. Both roles require similar credentials and are common in retail, hospitality, and transportation industries. The Lead Service Attendant often acts as a team leader, ensuring smooth service delivery, while the Service Attendant primarily interacts with customers to meet their needs.

How does a Lead Service Attendant coordinate with other team members to ensure high-quality customer service during shifts?

A Lead Service Attendant plays a key role in supervising and supporting the service team, ensuring that all customer needs are met efficiently and professionally. This often involves assigning tasks, monitoring service standards, and acting as a point of contact between staff and management. Effective communication and problem-solving are essential, as the Lead Service Attendant must quickly address any issues that arise and facilitate collaboration among team members. Regular briefings and feedback sessions are common practices to keep everyone aligned with service goals.

What is the highest paying job at Amtrak?

At Amtrak, the highest paying roles are typically executive positions such as Vice President or Chief Officer, which can earn six-figure salaries. These roles require extensive experience, leadership skills, and often advanced degrees, and they oversee operations, finance, or safety departments.

What are the key skills and qualifications needed to thrive as a Lead Service Attendant, and why are they important?

To thrive as a Lead Service Attendant, you need experience in hospitality or customer service, strong organizational skills, and often a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and safety protocols is typically required. Exceptional interpersonal skills, leadership abilities, and conflict resolution make someone stand out in this position. These competencies ensure efficient service delivery, positive customer experiences, and effective team coordination.

What is the highest paid railroad job?

The highest paid railroad jobs are typically executive roles such as railroad presidents or chief operating officers, with salaries often exceeding six figures annually. Senior management positions require extensive industry experience, leadership skills, and often involve overseeing large operations and strategic planning.
More about Lead Service Attendant jobs
What job categories do people searching Lead Service Attendant jobs look for? The top searched job categories for Lead Service Attendant jobs are:
Lead Service Attendant jobs near you
Infographic showing various Lead Service Attendant job openings in the United States as of July 2026, with employment types broken down into 61% Full Time, 38% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $42,094 per year, or $20.2 per hour.
Lead Service Attendant - 90348606 - Chicago

Lead Service Attendant - 90348606 - Chicago

Amtrak

Chicago, IL • On-site

$21/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Amtrak rating

8.0

Company rating: 8.0 out of 10

Based on 144 frontline employees who took The Breakroom Quiz

38th of 96 rated public transport

Job description

Your success is a train ride away!

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES: 

The Lead Service Attendant (LSA) is primarily responsible for creating a welcoming atmosphere of hospitability for Amtrak passengers that results in exceeding customer expectations. 

ESSENTIAL FUNCTIONS: 

Works in a fast-paced environment onboard trains. 

Coordinates work and supervises a team of food and wait staff responsible for the provision of food and beverage service to Amtrak passengers. 

Maintains cleanliness of rail car interior ensuring compliance with FDA and Amtrak Service Standards requirements. 

Functions independently while simultaneously supporting the service staff. 

Utilizes superior interpersonal skills to communicate clearly and effectively with passengers and crew to ensure employee and customer satisfaction in both ideal and off-schedule conditions. 

Responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean-up, and end of trip close outs. 

Responsible for the security, sale, safe handling and accounting of food and beverage products. 

Strictly complies with cash and credit transaction handling procedures and protects Amtrak funds. 

Adheres to uniform and grooming requirements. 

Prepares associated paperwork. 

Utilizes a cash register or similar point of sale device and follows established accounting procedures 

MINIMUM QUALIFICATIONS: 

Must have some experience in a customer service or similar public contact role exhibiting responsibility, initiative, physical coordination, problem-solving, creativity, and leadership characteristics. 

Work experience must demonstrate strong, clear and effective verbal communication and interpersonal skills, professionalism, and a customer-friendly demeanor. 

Must have satisfactory attendance and safe work record. 

High school diploma or GED Required. 

Must be at least 21 years of age upon completion of classroom training (due to service of alcoholic beverages). 

Be able to lift 50lbs. 

Be able to work while standing for long periods of time. 

Be able to work a variety of hours and days off, including up to six to eight days away from home crew base. 

Demonstrate a friendly, outgoing, and courteous disposition. 

Must have prior satisfactory work performance. 

PREFERRED QUALIFICATIONS: 

Prior experience working in a team service environment. 

Some experience in a food/beverage environment, restaurant, travel, and/or hospitality industries. 

COMMUNICATION AND INTERPERSONAL SKILLS:

Must have excellent verbal and written communication skills. 

The hourly range is $21.00 - $21.00 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). 

Health and Wellbeing Financial and Retirement Work and Family Life Support Health, Dental, and Vision Insurance 401K  Rail Pass Privileges Wellness Programs Railroad Retirement Benefits Employee Assistance Program Medical Plan Opt-out Credit Life Insurance Commuter and Flexible Spending Accounts No-cost Personal Health Advocate No-cost Financial Advisor Session Fertility and Family Building Benefits

Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.

Requisition ID:166889
Posting Location(s):Illinois

Relocation Offered:No
Travel Requirements:Up to 100%
You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.


Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.


In accordance with DOT regulations (49 CFR 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.


Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

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About Amtrak

Sourced by ZipRecruiter

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Industry

Travel arrangement services

Company size

10,000+ Employees

Headquarters location

Washington, DC, US

Year founded

1971

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