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Lead Residential Concierge information

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$35

How much do lead residential concierge jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for lead residential concierge in the United States is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.

What is a lead residential concierge?

A Lead Residential Concierge is a professional responsible for managing the front desk operations and concierge services in a residential building, such as a luxury apartment or condominium. They oversee a team of concierges, ensuring residents receive high-quality services like package handling, guest coordination, and assistance with reservations or local information. The lead concierge also acts as a liaison between residents and property management, handles resident concerns, and may coordinate building events or amenities. This role requires excellent customer service, problem-solving skills, and strong leadership abilities.

What are the key skills and qualifications needed to thrive as a lead residential concierge?

To thrive as a Lead Residential Concierge, you need excellent customer service, problem-solving abilities, and prior experience in hospitality or property management, often supported by a high school diploma or equivalent. Familiarity with property management software, security systems, and communication tools is typically required. Strong interpersonal skills, attention to detail, and the ability to manage and motivate a team help individuals stand out in this role. These skills are essential for ensuring smooth building operations, fostering resident satisfaction, and maintaining a positive first impression for guests and residents alike.

How does a lead residential concierge typically collaborate with property management and residents to resolve issues?

A Lead Residential Concierge acts as the main liaison between residents and property management, ensuring smooth communication and swift resolution of concerns. They often coordinate with maintenance teams, security staff, and property managers to address resident requests, troubleshoot problems, and deliver high-quality service. The role requires balancing multiple priorities, maintaining detailed records of interactions, and following up to ensure resident satisfaction. Strong interpersonal skills and a proactive approach are essential for success in this collaborative environment.

What is the difference between Lead Residential Concierge vs Residential Concierge?

AspectLead Residential ConciergeResidential Concierge
ResponsibilitiesSupervises staff, manages guest relations, oversees service qualityProvides personalized services, assists residents with requests
CredentialsExperience in customer service, hospitality, or property management; leadership skillsCustomer service experience, excellent communication skills
Work EnvironmentLuxury residential buildings, high-end propertiesLuxury residential buildings, high-end properties

The main difference is that the Lead Residential Concierge oversees the team and manages service quality, while the Residential Concierge focuses on assisting residents with personalized services. The lead role involves supervisory duties, whereas the residential concierge primarily handles guest requests and daily resident interactions.

Do lead residential concierges make good money?

Lead residential concierges typically earn a salary that ranges from $40,000 to $70,000 annually, depending on location, experience, and the size of the property or community. They often receive additional benefits such as bonuses, paid time off, and sometimes housing allowances, reflecting the responsibilities of managing guest services and coordinating amenities.
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What cities are hiring for Lead Residential Concierge jobs?

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The top searched job categories for Lead Residential Concierge jobs are:

Lead Residential Concierge jobs near you
Infographic showing various Lead Residential Concierge job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $46,620 per year, or $22.4 per hour.

Area Director Residential Front Desk & Concierge Operations (TN / AL)

NFC Amenity Management

Nashville, TN • On-site

$75K/yr

Full-time

Re-posted 14 days ago

Job description

Location: Nashville, TN and Auburn, AL

Type: Full-Time | Base

Pay: $75,000 to $85,000/year + bonus potential | Weekly Pay


Lead the Teams Behind Nashville and Auburn's Best Addresses

NFC Amenity Management is the nation's leading luxury amenity and front-desk services provider, and we're hiring an Area Director to own the resident experience across a portfolio of premier

residential buildings in Nashville and Auburn.

This is a hands-on leadership role for someone who loves being in the field. You'll move between properties, coach concierge and front-desk teams, build trusted relationships with property managers and boards, and make sure every resident is greeted with the warmth and professionalism our clients expect. If you thrive on autonomy, take pride in a well-run operation, and believe the details are what set a building apart, this is your role.


Who Thrives Here

You work well independently and stay calm in a fast-paced, multi-site environment. You're a natural with people making eye contact, being genuinely welcoming, and setting that tone for every team you lead. You hold your teams to a high standard and give them the training and recognition to hit it.

We're especially interested in two backgrounds:

  • Residential hospitality leaders experience as a concierge, front desk supervisor, or operations manager in luxury residential buildings or comparable hospitality settings.
  • Multi-site residential security leaders if you've overseen security or front-desk operations across multiple residential properties (managing post coverage, staffing, client relationships, and 24/7 service standards), your experience translates directly to this role and makes you an ideal candidate. Residential security management and residential concierge management are two sides of the same operation, and we value that skill set.


What You'll Do
  • Build and maintain strong relationships with clients, ensuring they're satisfied with the team's performance and overall experience.
  • Monitor concierge and front-desk performance across all properties in your area, and take corrective action when needed.
  • Uphold service and quality standards through ongoing evaluations; promptly investigate and resolve complaints.
  • Lead a proactive HR function hiring, motivating, training, and developing your front-desk and concierge staff.
  • Develop new programs and service improvements that raise resident satisfaction and operational excellence.
  • Ensure every location operates in compliance with company policies and applicable local, state, and federal regulations.
  • Recognize and reward team members who meet or exceed client expectations.


What You Bring
  • Experience as a Concierge in a residential building, a comparable hospitality role, or multi-location residential security/front-desk management.
  • 5+ years of operations experience in a supervisory capacity.
  • Multi-unit or multi-property experience strongly preferred.
  • Strong communication, presentation, organization, time-management, and listening skills.
  • Comfort interacting with all levels of clients, residents, and management.
  • Computer proficiency (word processing, spreadsheets, and property management systems).
  • A valid driver's license and the ability to drive between properties.

The attributes that make people successful here: front-desk and hospitality experience, an outgoing

personality, teamwork, the ability to multitask, flexibility, attention to detail, and a proactive mindset.


Benefits & Perks
  • Weekly pay
  • Bonus potential
  • Medical, dental, and vision coverage for qualifying employees
  • Generous paid time off
  • Short-term disability income for qualifying employees
  • Cellphone and other reimbursements for applicable positions
  • A long list of employee discounts and benefits
  • State-required healthcare benefits for qualifying employees in applicable areas


Ready to Apply?

If you're a multi-site operations leader who takes pride in a flawless resident experience whether your background is in residential hospitality or residential security we'd love to hear from you.

Apply today and help set the standard across our Nashville and Auburn properties.

NFC Amenity Management is an Equal Opportunity Employer.


All employees must be legal to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.

#ZR

At the time of this ad, the position pays $75,000 to $85,000 per year. Previously, it was posted at $80,000.