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Lead Network Support Engineer Jobs (NOW HIRING)

Cytracom

Network Support Engineer - SASE

Mckinney, TX · Hybrid

... network-related issues. You'll partner closely with Application Support Engineers and the ... Lead troubleshooting through calls, screen shares, and tickets with clear, confident communication

Cytracom

Network Support Engineer - SASE

Mckinney, TX · On-site

You'll partner closely with Application Support Engineers and the Experience team to resolve ... Lead troubleshooting through calls, screen shares, and tickets with clear, confident communication

Brown University

Lead Network Engineer

Landing, NJ · Hybrid

$98K - $136K/yr

Experience with Disaster Recovery planning and support. * Experience with Cisco, and HPE/Aruba ... Lead Network Engineer Department: Office of Information Technology Grade: Grade 11 Worker Type:

iQuasar LLC

Lead Network & Cloud Engineer/SME

$160K - $180K/yr

Lead Network & Cloud Engineer/SME * Location : Remote in DC/MD/VA * Clearance : Public Trust or ... support team. * Contribute key technical data and analysis for all monthly and quarterly ...

Brown University

Lead Network Engineer

Providence, RI · On-site

$102K - $141K/yr

Experience with Disaster Recovery planning and support. * Experience with Cisco, and HPE/Aruba ... Lead Network Engineer Department: Office of Information Technology Grade: Grade 11 Worker Type:

The Walt Disney Company

Lead Network Engineer

Raleigh, NC

$98K - $136K/yr

The Lead Network Engineeris responsible fordesigning, implementing, and supporting purpose-built networks. This role serves as the technical leader for the network engineering and operations team ...

Villanova University

Lead Network Engineer

Villanova, PA · On-site

$92K - $127K/yr

Lead Network Engineer Position Type: Staff Location: Villanova, PA Recruitment Type: Internal ... Designs and evolves network architectures that support current enterprise and campus operations ...

Millennium Corporation

Lead Network Engineer

Arlington, VA · Hybrid

$116K - $161K/yr

As home to the largest contingent of contracted Red Team operators supporting the Department of ... The Lead Network Engineer serves as a designated Key Personnel for a Federal Civilian Agency. This ...

NTT DATA Services

Lead Network Engineer

Arlington, VA · Hybrid

$117K - $195K/yr

We are currently seeking a Lead Network Engineer to join our team in Arlington, Virginia (US-VA ... Support secure integration with commercial, private, and hybrid cloud environments * Develop and ...

NTT DATA Services

Lead Network Engineer

Arlington, VA · On-site

$117K - $195K/yr

We are currently seeking a Lead Network Engineer to join our team in Arlington, Virginia (US-VA ... Support secure integration with commercial, private, and hybrid cloud environments * Develop and ...

UFP Industries

Lead Network Engineer

Grand Rapids, MI · On-site

$97K - $134K/yr

The Lead Network Engineer provides advanced hands-on engineering support for enterprise and hybrid cloud network infrastructure while serving as a technical leader and mentor for a team of network ...

Millennium Corporation

Lead Network Engineer

Arlington, VA · Hybrid

$116K - $161K/yr

As home to the largest contingent of contracted Red Team operators supporting the Department of ... Responsibilities Millennium is hiring a Lead Network Engineer in Arlington, VA. Qualified ...

UFP Industries

Lead Network Engineer

Grand Rapids, MI · On-site

$97K - $134K/yr

The Lead Network Engineer provides advanced handson engineering support for enterprise and hybrid cloud network infrastructure while serving as a technical leader and mentor for a team of network ...

L3HHCM20

Lead, Network Engineer

Rochester, NY

$110K - $205K/yr

Lead, Network Engineer Job Code: 37933 Job Location: Rochester, NY Job Schedule: 9/80; Employees ... Troubleshoot at both RF and system levels, supporting integration across multiple platforms.

NTT DATA Services

Lead Network Engineer

Arlington, VA · Hybrid

$117K - $195K/yr

We are currently seeking a Lead Network Engineer to join our team in Arlington, Virginia (US-VA ... Support secure integration with commercial, private, and hybrid cloud environments * Develop and ...

Millennium Corporation

Lead Network Engineer

Arlington, VA · On-site

$116K - $161K/yr

As home to the largest contingent of contracted Red Team operators supporting the Department of ... Responsibilities Millennium is hiring a Lead Network Engineer in Arlington, VA. Qualified ...

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All JobsLead Network Support Engineer Jobs

Lead Network Support Engineer information

See salary details

$45.5K

$119.7K

$166.5K

How much do lead network support engineer jobs pay per year?

As of Jun 26, 2026, the average yearly pay for lead network support engineer in the United States is $119,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $140,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Lead Network Support Engineer, and why are they important?

To thrive as a Lead Network Support Engineer, you need in-depth knowledge of network protocols, troubleshooting skills, and a relevant degree or certifications such as Cisco CCNP or CompTIA Network+. Familiarity with network monitoring tools, ticketing systems, and cybersecurity solutions is typically required. Strong leadership, communication, and problem-solving abilities help coordinate teams and resolve complex issues efficiently. These skills and qualities are crucial to maintaining reliable network infrastructure, minimizing downtime, and supporting business operations.

What is the difference between Lead Network Support Engineer vs Network Support Engineer?

AspectLead Network Support EngineerNetwork Support Engineer
CertificationsCCNA, CCNP, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentOversees support teams, manages complex network issuesProvides technical support, troubleshoots network problems
ResponsibilitiesLeadership, strategic planning, escalation managementIssue resolution, network maintenance, user support

The Lead Network Support Engineer typically has more leadership responsibilities and oversees support teams, while the Network Support Engineer focuses on technical troubleshooting and support. Both roles require similar certifications and work in similar environments, but the lead position involves more strategic and managerial duties.

What does a Lead Network Support Engineer do?

A Lead Network Support Engineer is responsible for overseeing the installation, maintenance, and troubleshooting of an organization's computer networks. They lead a team of network engineers, coordinate complex network projects, and ensure network security and optimal performance. Additionally, they develop and enforce network policies, provide technical guidance, and often serve as the primary point of contact for critical network issues. Their role is crucial in minimizing downtime and ensuring seamless connectivity within the organization.

What are the typical team dynamics and collaboration expectations for a Lead Network Support Engineer?

As a Lead Network Support Engineer, you’ll often work within a cross-functional team that includes network administrators, security specialists, and IT managers. You’ll not only troubleshoot complex network issues but also guide junior engineers, delegate tasks, and coordinate incident response efforts. Effective communication is crucial, as you’ll serve as a point of escalation and ensure that all stakeholders are kept informed during critical incidents. Collaboration with vendors and other departments is also common, especially when implementing new technologies or upgrades.
More about Lead Network Support Engineer jobs
What job categories do people searching Lead Network Support Engineer jobs look for? The top searched job categories for Lead Network Support Engineer jobs are:
Lead Network Support Engineer jobs near you
Infographic showing various Lead Network Support Engineer job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, 3% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $119,661 per year, or $57.5 per hour.
Network Support Engineer - SASE

Network Support Engineer - SASE

Cytracom

Mckinney, TX • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

About Us:

Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces.
Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs.
Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location.

Here's a closer look at this key role:

The role is to deliver clear and effective technical support for ControlOne and network-related issues. You'll partner closely with Application Support Engineers and the Experience team to resolve escalations, strengthen customer relationships, and help drive long-term satisfaction and retention. You would be responsible for advanced troubleshooting across hardware, systems, the ControlOne platform, and network/ISP connectivity. You'll collaborate with third-party vendors when needed, perform remote diagnostics, and work through issues involving firewalls, switches, routing, and other network components. Tier 2 Network Engineers play a crucial role in ensuring a reliable and secure customer experience, while participating in the on-call rotation to support business continuity.

Responsibilities:

Customer-Facing Responsibilities

  • Lead troubleshooting through calls, screen shares, and tickets with clear, confident communication
  • Provide accurate, timely updates to customers regarding progress and next steps
  • Explain ControlOne concepts (Zero Trust, policy behavior, routing impact) in customer-friendly terms
  • Own each case through resolution and deliver clear root cause explanations once resolved

Technical Responsibilities

  • Troubleshoot and resolve ControlOne issues: identity, routing, edges, policies, and endpoint agents
  • Diagnose advanced network issues across LAN/WAN, firewalls, ISP connectivity, and VLANs
  • Assist with device provisioning, agent deployment, edge setup, and policy tuning
  • Review logs, packets, and system behaviors to isolate problems
  • Escalate clean, well-documented cases to Tier 3/Eng when necessary
  • Contribute to internal knowledge sharing and product feedback loops

Operational Responsibilities

  • Manage tickets in Zendesk, prioritizing based on severity and customer impact
  • Multitask across outbound calls, queue calls, and tickets with strong time management
  • Work collaboratively with internal teams, customers, partners, ISPs, and third-party vendors
  • Participate in the on-call rotation
  • Maintain working knowledge of all Cytracom products and integrations
Competencies:
  • Empathy for the customer and the ability to tailor communication for the given audience
  • Working knowledge of Wireshark and Zendesk
  • Technical aptitude
  • Strong networking knowledge
  • Firewall configuration and troubleshooting
  • De-escalation technique
  • Passion for technology and their work
  • Creative and analytical thinking
  • Problem-solving mindset
  • Ability to thrive under pressure
Attributes:
  • Self-managed
  • Self-disciplined
  • Team player
  • Detail-oriented
  • Inquisitive nature
  • Commitment to excellence
Our Benefits:
  • Medical, dental, and vision insurance is available
  • 401K
  • Disability and Life insurance
  • Paid vacations and holidays
  • Flexible PTO policy
  • Casual, laid-back work environment
  • Free refreshments
  • Standing desks

Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.

Employment Type: FULL_TIME

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