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Lead Customer Success Manager Jobs (NOW HIRING)

Wolters Kluwer

Customer Success Manager

Wichita, KS · On-site

Customer Success Manager The Customer Success Manager (CSM) is responsible for ensuring customers ... Lead customer recovery and Get to Green initiatives * Develop structured action plans for at-risk ...

Wolters Kluwer

Customer Success Manager

Houston, TX · On-site

Customer Success Manager The Customer Success Manager (CSM) is responsible for ensuring customers ... Lead customer recovery and Get to Green initiatives * Develop structured action plans for at-risk ...

Insurity

Customer Success Manager

What Our Customer Success Manager Will Do Relationship Management * Primary point of management ... Prepare professional presentations/reports and effectively lead customer meetings * Ensure workflow ...

Insurity

Customer Success Manager

What Our Customer Success Manager Will Do Relationship Management * Primary point of management ... Prepare professional presentations/reports and effectively lead customer meetings * Ensure workflow ...

AssetWorks

Customer Success Manager

Philadelphia, PA · On-site

Lead regular customer success planning discussions to review progress, address barriers, document ... Lead the management and remediation of complex or critical customer situations, coordinating ...

Wayvia

Customer Success Manager

The Customer Success Manager is responsible for owning a designated book of business and managing ... Lead customer retention initiatives and strategies. * Collaborate with new sales and internal teams ...

Minnesota Jobs

Customer Success Manager II

Saint Paul, MN · On-site

$56K - $77K/yr

Customer Success Manager II When you join Renaissance ® , you join a global leader in pre-K-12 ... Lead strategic customer conversations to ensure deep understanding of product value propositions ...

Appian

Customer Success Manager

Boston, MA · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Lead customer adoption by empowering clients to become self-sufficient in building, managing, and ...

Appian

Customer Success Manager

Denver, CO · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Lead customer adoption by empowering clients to become self-sufficient in building, managing, and ...

Appian

Customer Success Manager

Madison, WI · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Lead customer adoption by empowering clients to become self-sufficient in building, managing, and ...

Velotic

Customer Success Manager, Principal

Customer Success Manager, Principal Under the leadership of the Director of Customer Success ... Demonstrated ability to lead customers through organizational change, adoption initiatives, digital ...

Jobtailor

Customer Success Manager

Boston, MA · On-site

* Lead and grow a team of four to six Customer Success Managers * Run 1:1s, set expectations, coach against the Customer Success career progression framework, own development plans and performance ...

Stravito

Customer Success Manager North America

Report to the Lead Customer Success Manager for the US * Work closely with Product, Tech & Design to make it happen! About You To be successful in this role, you need: * 3-5 years experience as a ...

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Lead Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do lead customer success manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for lead customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a lead customer success manager?

A Lead Customer Success Manager is a senior professional responsible for overseeing customer success teams and ensuring that clients achieve their desired outcomes when using a company's products or services. They develop strategies to improve customer satisfaction, retention, and engagement, often acting as the main point of contact for key accounts. In addition to managing relationships, they analyze customer feedback, coordinate with other departments, and mentor junior team members to deliver exceptional service.

How does a lead customer success manager typically collaborate with other departments to enhance the customer experience?

A Lead Customer Success Manager often works closely with sales, product, and support teams to ensure customers receive a seamless experience. They relay customer feedback to product teams for feature improvements, coordinate with sales on upsell or renewal opportunities, and partner with support to resolve complex issues. This cross-functional collaboration helps address customer needs more effectively and drives long-term satisfaction. Regular meetings and clear communication channels are essential to align all teams toward shared customer success goals.

What are the key skills and qualifications needed to thrive as a lead customer success manager, and why are they important?

To thrive as a Lead Customer Success Manager, you need strong account management skills, a deep understanding of customer lifecycle management, and a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software like Salesforce, as well as experience with data analytics tools and customer success platforms, is often required. Excellent communication, leadership, and problem-solving abilities are essential soft skills for building trust and guiding both customers and team members. These competencies help drive customer retention, ensure successful onboarding, and foster long-term business growth.

What is the difference between Lead Customer Success Manager vs Customer Success Manager?

AspectLead Customer Success ManagerCustomer Success Manager
CredentialsTypically requires experience in customer success, strong communication skills, and sometimes leadership trainingRequires experience in customer success, communication skills, and industry knowledge
Work EnvironmentLeads teams, develops strategies, and manages key accountsManages customer accounts, ensures satisfaction, and supports retention
Employer & Industry UsageUsed in SaaS, tech, and service industries with larger customer basesCommon across various industries including SaaS, retail, and finance

The Lead Customer Success Manager typically oversees a team and develops strategic initiatives, while the Customer Success Manager focuses on managing individual customer relationships. Both roles require strong communication skills and industry knowledge, but the lead position involves leadership responsibilities and strategic planning.

What cities are hiring for Lead Customer Success Manager jobs?

Cities with the most Lead Customer Success Manager job openings:

What states have the most Lead Customer Success Manager jobs?

States with the most job openings for Lead Customer Success Manager jobs include:

What are popular job titles related to Lead Customer Success Manager jobs?

For Lead Customer Success Manager jobs, the most frequently searched job titles are:

Infographic showing various Lead Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Manhattan, NY • On-site

Campfire Software, Inc
See more jobs at Campfire Software, Incexternal

Other

Re-posted 29 days ago

Job description

As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.
You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.
Key Responsibilities
Customer Ownership & Success

  • Own post-implementation success for a portfolio of customers
  • Build strong relationships with Controllers, Accounting Managers, and Finance leaders
  • Drive adoption, engagement, and value realization across accounts
  • Proactively manage account health and identify churn risk
  • Lead QBRs, success planning, and ongoing check-ins
Retention & Growth
  • Manage renewals for your book of business
  • Identify and support expansion opportunities (seats, modules, entities, geographies, use cases)
  • Partner with Sales to scope and close upsell and cross-sell opportunities
  • Maintain accurate renewal forecasts and risk pipelines
Product Adoption & Enablement
  • Lead customer enablement sessions and workflow optimization reviews
  • Support rollout of new product features and modules
  • Ensure customers are following best practices and getting maximum value from Campfire
Cross-Functional Collaboration
  • Partner closely with Implementation to ensure smooth handoffs and successful go-lives
  • Work with Support and Product to resolve issues and escalate customer feedback
  • Represent customer voice internally and help improve processes across the customer lifecycle
Experience & Qualifications
  • 3+ years of Customer Success or Account Management experience in B2B SaaS
  • Experience supporting finance, accounting, or operations teams strongly preferred
  • Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)
  • Strong technical aptitude and ability to learn complex platforms quickly
  • Bachelor's degree or equivalent experience
Personal Attributes
  • Customer-first mindset with strong ownership and accountability
  • Excellent communicator and relationship builder
  • Organized, proactive, and comfortable managing multiple accounts
  • Strong problem-solver who thrives in a fast-moving startup environment
  • Growth mindset and eagerness to learn and develop

Apply