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Team Lead Customer Success Manager Jobs (NOW HIRING)

INSPECTORIO

Lead Customer Success Manager

$87K - $120K/yr

Lead Customer Success Manager The Lead Customer Success Manager will act as a trusted business ... Establishing processes and frameworks to ensure efficient and effective team operations, ensuring ...

Binti

Lead Customer Success Manager

San Francisco, CA · On-site

$155K - $185K/yr

We're a team of ~90 people and growing quickly. We care about creating a workplace where everyone ... OVERVIEW OF ROLE The mission of the Lead Customer Success Manager is to serve as a senior, trusted ...

Relativity

Lead Customer Success Manager

Portland, OR · On-site

Serve as the team's AI adoption and change-management exemplar: lead customers through ... Use generative AI tools to accelerate success planning, VO creation, and customer prep,and model ...

New

CoachHub

Team Lead, Customer Success - EMEA South

Lead, motivate and develop a team of 7-10 Customer Success Managers across our Southern EMEA region * Hold regular 1:1s, set clear expectations and create an environment where people can grow and ...

Zenoti

Lead Customer Success Manager

Seattle, WA

Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ... Confidently lead customer conversations, influence stakeholders, and drive positive change within ...

Vontier

Lead Customer Success Manager

Bismarck, ND · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team ... Lead strategic business reviews and executive-level customer meetings, providing account insights ...

Vontier

Lead Customer Success Manager

Santa Fe, NM · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team ... Lead strategic business reviews and executive-level customer meetings, providing account insights ...

Vontier

Lead Customer Success Manager

Columbia, SC · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team ... Lead strategic business reviews and executive-level customer meetings, providing account insights ...

Vontier

Lead Customer Success Manager

Dover, DE · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team ... Lead strategic business reviews and executive-level customer meetings, providing account insights ...

Vontier

Lead Customer Success Manager

Boise, ID · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team ... Lead strategic business reviews and executive-level customer meetings, providing account insights ...

Zenoti

Lead Customer Success Manager

Seattle, WA · On-site

$135K - $140K/yr

Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ... Confidently lead customer conversations, influence stakeholders, and drive positive change within ...

Vontier

Lead Customer Success Manager

Denver, CO · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team ... Lead strategic business reviews and executive-level customer meetings, providing account insights ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · On-site

$100K/yr

Remote working is not offered.) Lead Forensics is a dynamic and innovative SaaS company that is ... team and play a key role in driving client retention. We can offer you structured career ...

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site

Position Summary Kofile is seeking an experienced and customer-focused Customer Success Manager (CSM) to lead customer adoption, retention, and growth for Kleio, Kofile's AI-powered document ...

AssetWorks

Customer Success Manager

Philadelphia, PA · On-site

Utilize approved AI tools and team-standard templates to improve customer insights, streamline ... Lead regular customer success planning discussions to review progress, address barriers, document ...

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Team Lead Customer Success Manager information

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How much do team lead customer success manager jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for team lead customer success manager in the United States is $19.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $19.71 per hour, depending on experience, location, and employer.

What does a team lead customer success manager do?

A Team Lead Customer Success Manager oversees a team of customer success managers to ensure clients have a positive experience with a company's products or services. They are responsible for guiding their team, setting goals, and implementing strategies to improve customer satisfaction and retention. Additionally, they may handle escalated client issues, analyze performance metrics, and work closely with other departments to align customer success initiatives with overall business objectives.

How does a team lead customer success manager support team development and performance improvement?

A Team Lead Customer Success Manager plays a critical role in mentoring and supporting their team by conducting regular one-on-one coaching sessions, setting clear performance goals, and providing constructive feedback. They often facilitate training on best practices and help resolve escalated customer issues, ensuring the team delivers exceptional service. Additionally, they monitor key metrics and collaborate with other departments, such as sales and product, to align strategies and address customer needs. This leadership helps foster a positive team environment and drives continuous improvement.

What are the key skills and qualifications needed to thrive as a team lead customer success manager, and why are they important?

To thrive as a Team Lead Customer Success Manager, you need strong leadership, deep knowledge of customer success strategies, and experience in account management, often supported by a relevant degree. Familiarity with customer relationship management (CRM) systems like Salesforce, as well as customer support platforms such as Zendesk or Gainsight, is typically required. Outstanding communication, problem-solving abilities, and the capacity to motivate and mentor teams will set you apart in this role. These skills and qualities are crucial for driving customer satisfaction, ensuring retention, and fostering high-performing teams.

What is the difference between Team Lead Customer Success Manager vs Customer Success Specialist?

AspectTeam Lead Customer Success ManagerCustomer Success Specialist
ResponsibilitiesOversees customer success teams, develops strategies, and ensures client retentionManages individual customer accounts, provides support, and resolves issues
Required SkillsLeadership, strategic planning, communication, and customer relationship managementCustomer service, problem-solving, product knowledge, and communication
Work EnvironmentTeam management, cross-department collaboration, strategic meetingsDirect customer interaction, support tickets, onboarding
CertificationsCustomer success or management certifications often preferredCustomer service or product-specific certifications

The main difference is that the Team Lead Customer Success Manager focuses on leading the customer success team and strategic planning, while the Customer Success Specialist handles direct customer interactions and support. Both roles require strong communication skills, but the team lead position involves more leadership and oversight responsibilities.

What cities are hiring for Team Lead Customer Success Manager jobs?

Cities with the most Team Lead Customer Success Manager job openings:

What states have the most Team Lead Customer Success Manager jobs?

States with the most job openings for Team Lead Customer Success Manager jobs include:

What are popular job titles related to Team Lead Customer Success Manager jobs?

For Team Lead Customer Success Manager jobs, the most frequently searched job titles are:

Infographic showing various Team Lead Customer Success Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $40,629 per year, or $19.5 per hour.

Team Lead, Customer Success

Boulder, CO • On-site

Watchmaker Genomics
Biotechnology Research and Development • 11 - 50 employees
Learn more about Watchmaker Genomicsexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Job description

Position: Team Lead, Customer Success
Position Type: Full-Time Employee
Location: Boulder, CO
Experience: Bachelor's degree required; 5+ years of related experience, preferably in life sciences, biotechnology, or genomics.
Watchmaker is inviting applications for the full-time position of Team Lead, Customer Success..
This position reports to the VP of Commercial Operations & Scientific Support and will be responsible for managing strategic customer relationships, driving successful adoption of Watchmaker solutions, and ensuring an exceptional customer experience across all post-sales activities. This individual will play a critical role in aligning customer needs with internal resources, providing insights to inform commercial strategy, and contributing to organizational growth.
The successful candidate will thrive in a dynamic, fast-paced environment and demonstrate both strategic leadership and hands-on execution. The position offers an opportunity to make a significant impact on customer satisfaction, retention, and expansion.
Responsibilities
  • Direct management of a small team of Customer Success Specialists
  • Lead scalable processes for onboarding, training, and people management while leveraging CRM and analytics tools to track KPIs.
  • Oversee and prioritize key customer account interactions, ensuring a seamless onboarding process and long-term engagement with Watchmaker products.
  • Build and maintain strong relationships with key stakeholders to drive customer satisfaction and loyalty.
  • Partner closely with key stakeholders to define, measure, and execute customer success strategies aligned with company objectives.
  • Collaborate with Sales, Technical Support, and Product Management to deliver a unified customer experience.
  • Monitor customer health metrics and proactively identify risks, in a customer-centric approach.
  • Advocate for customers internally by providing feedback and insights to inform product development, commercial strategies, and process improvements.
  • Represent the voice of the customer in cross-functional initiatives and strategic planning sessions.

Skills and Requirements
The candidate should have a Bachelor's degree in business, life sciences, or a related field, with at least 5 years of relevant customer success, account management, or client-facing experience in the life sciences, biotechnology, or genomics industries.
The following skills and experience are requirements for the position:
  • Proven experience managing complex customer relationships, ideally within NGS, molecular biology, or related fields.
  • Demonstrated success in building long-term customer relationships that drive retention and growth.
  • Communication and presentation skills, with the ability to influence both technical and executive-level audiences.
  • Ability to work effectively across teams in a fast-paced, growth-oriented environment.
  • Practical experience with CRM systems (Salesforce preferred) and customer success analytics.
  • Excellent problem-solving abilities and sound judgment when addressing customer challenges.
  • A positive, proactive attitude with a passion for customer advocacy and success.

Compensation
The base compensation for the Customer Success Manager starts at $70,000 to $85,000 + bonus + equity; actual pay will be adjusted based on skills and experience. Employees are eligible for Flexible Time Off, Holidays, employer covers 75% of base medical plan with buy-up options, employer paid dental, employer paid vision, employer paid $25,000 life/AD&D policy, paid parental leave, and a 401(k) retirement plan.
Application Requirements
To apply for the position, please submit the following in a PDF format on watchmakergenomics.com:
  • Letter of motivation (upload where it says cover letter)
  • Resume or Curriculum vitae, highlighting relevant qualifications and experience

Applications without a Letter of Motivation will not be considered. Local candidates preferred.
If selected to participate in the interview process, the names and contact information of three professional references who are able to assess your suitability for the position in terms of the specified requirements will be requested.
*** NO RECRUITMENT AGENCIES PLEASE
We are only accepting direct applications for this position. We are not working with external recruiters or agencies at this time. Unsolicited resumes or candidate submissions from third-party recruiters will not be considered and will be deemed the property of Watchmaker Genomics.
***WE ARE AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
Watchmaker Genomics is committed to being an equal opportunity employer and creating a culturally diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics as protected by applicable law.
All applicants will be asked if currently eligible to work in the United States of America; and if now or in the future will require visa sponsorship to continue working in the United States.
This position may be subject to pre-employment checks, including driving history check, drug screening and a background check for any convictions directly related to its duties and responsibilities. All pre-employment checks will comply with all applicable federal, state, and local laws.

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