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Team Lead Customer Success Manager Jobs (NOW HIRING)

Avoma Inc

Customer Success Manager

San Jose, CA · On-site

Customer Success Manager As a Customer Success Manager, you will lead customer success initiatives ... We are still a small team and looking for people that not only love building customer relationships ...

Pangram

Customer Success Manager

Manhattan, NY · On-site

$120K - $160K/yr

We're building a growing team focused on solving critical detection challenges for enterprise ... Lead customer training sessions and demonstrations to enhance product knowledge * Manage customer ...

Wolters Kluwer

Customer Success Manager

Wichita, KS · On-site

The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable ... Lead customer recovery and Get to Green initiatives * Develop structured action plans for at-risk ...

Renaissance Services

Customer Success Manager II

Fargo, ND · On-site

$56K - $77K/yr

Collaborate with cross-functional team (e.g., Sales, Customer Support, Customer Education), to ... Lead strategic customer conversations to ensure deep understanding of product value propositions ...

Suvoda

Customer Success Manager

Conshohocken, PA · On-site

Work with marketing team to identify customer advocates to participate in feedback opportunities ... Customer Success Managers * Perform other duties, assignments, and special projects as time or ...

Neara

Customer Success Manager

San Jose, CA · On-site

Summary As a Customer Success Manager, you will lead customer success initiatives, keep the company ... We are still a small team and looking for people that not only love building customer relationships ...

DOT Compliance Services

Customer Success Manager

... Customer Success team. Our ideal candidate should be passionate about learning innovative ... Proactively mitigate renewal risks, lead strategic contract renewal discussions, and identify cross ...

Convo Communications

Partner Success Manager

$65K - $70K/yr

When you join our team, you'll: * Make a difference. Help improve communication accessibility and ... Lead customer onboarding by developing implementation plans, coordinating with internal teams ...

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Team Lead Customer Success Manager information

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How much do team lead customer success manager jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for team lead customer success manager in the United States is $19.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $19.71 per hour, depending on experience, location, and employer.

What does a team lead customer success manager do?

A Team Lead Customer Success Manager oversees a team of customer success managers to ensure clients have a positive experience with a company's products or services. They are responsible for guiding their team, setting goals, and implementing strategies to improve customer satisfaction and retention. Additionally, they may handle escalated client issues, analyze performance metrics, and work closely with other departments to align customer success initiatives with overall business objectives.

How does a team lead customer success manager support team development and performance improvement?

A Team Lead Customer Success Manager plays a critical role in mentoring and supporting their team by conducting regular one-on-one coaching sessions, setting clear performance goals, and providing constructive feedback. They often facilitate training on best practices and help resolve escalated customer issues, ensuring the team delivers exceptional service. Additionally, they monitor key metrics and collaborate with other departments, such as sales and product, to align strategies and address customer needs. This leadership helps foster a positive team environment and drives continuous improvement.

What are the key skills and qualifications needed to thrive as a team lead customer success manager, and why are they important?

To thrive as a Team Lead Customer Success Manager, you need strong leadership, deep knowledge of customer success strategies, and experience in account management, often supported by a relevant degree. Familiarity with customer relationship management (CRM) systems like Salesforce, as well as customer support platforms such as Zendesk or Gainsight, is typically required. Outstanding communication, problem-solving abilities, and the capacity to motivate and mentor teams will set you apart in this role. These skills and qualities are crucial for driving customer satisfaction, ensuring retention, and fostering high-performing teams.

What is the difference between Team Lead Customer Success Manager vs Customer Success Specialist?

AspectTeam Lead Customer Success ManagerCustomer Success Specialist
ResponsibilitiesOversees customer success teams, develops strategies, and ensures client retentionManages individual customer accounts, provides support, and resolves issues
Required SkillsLeadership, strategic planning, communication, and customer relationship managementCustomer service, problem-solving, product knowledge, and communication
Work EnvironmentTeam management, cross-department collaboration, strategic meetingsDirect customer interaction, support tickets, onboarding
CertificationsCustomer success or management certifications often preferredCustomer service or product-specific certifications

The main difference is that the Team Lead Customer Success Manager focuses on leading the customer success team and strategic planning, while the Customer Success Specialist handles direct customer interactions and support. Both roles require strong communication skills, but the team lead position involves more leadership and oversight responsibilities.

What cities are hiring for Team Lead Customer Success Manager jobs?

Cities with the most Team Lead Customer Success Manager job openings:

What states have the most Team Lead Customer Success Manager jobs?

States with the most job openings for Team Lead Customer Success Manager jobs include:

What are popular job titles related to Team Lead Customer Success Manager jobs?

For Team Lead Customer Success Manager jobs, the most frequently searched job titles are:

Infographic showing various Team Lead Customer Success Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $40,629 per year, or $19.5 per hour.

Customer Success Manager

San Jose, CA • On-site

Avoma Inc
Software Development • 1 - 10 employees
Learn more about Avoma Incexternal

Other

Re-posted 16 days ago

Job description

Customer Success Manager

As a Customer Success Manager, you will lead customer success initiatives, keep the company focused on customer outcomes and play a central role in directing the future of the product. You will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product roadmap. You will be involved in all aspects of account management, demonstrating the product, educating customers and more. We are still a small team and looking for people that not only love building customer relationships but that can also roll up their sleeves and help to build out our process and playbooks. You will have many opportunities to add impact to the business and will join a collaborative team who is ready to change the way the world runs meetings.

Responsibilities
  • Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback
  • Drive business outcomes by working as a consultative advisor to our customers
  • Represent the voice of the customer to provide input into every core product, marketing and sales process
  • Engage with customers to drive renewal and expansion opportunities
  • Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live adoption and value creation
  • Collaborate with the engineering and development team to set up or configure our software platform as per customers' requirements and troubleshoot technical issues raised by customers
  • Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
  • Run QBR's to provide insights and best practices to customers to ensure that they get the most value out of the platform
Qualifications
  • BS or BA (MBA/Master would be bonus)
  • 5+ years of experience in Customer Success, Account Management, Business Development, or another client-facing role in a SaaS or software company
  • Ability to create structure in ambiguous situations and design effective processes
  • A curious mindset with the ability to dive into deep discovery conversations
  • Impressive executive presence and communication abilities
  • Experience using SaaS tools like CRM (e.g. HubSpot) and Analytics tools (e.g. Mixpanel)
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
  • Passion for technology and for being a part of a fast-growing SaaS company
  • Positive attitude and proactive work ethic
  • Bias for action with a sense of urgency and persistence
  • A self-motivator, creative, results-driven and solution oriented
  • Organized and strong time management skills
Preferred Qualifications
  • Strong references from previous customers and employers
  • Highly consultative and curious
  • Knowledge of Artificial Intelligence technologies and tools
About Avoma

Avoma is an intelligent meeting assistant for teams looking to automate some of the common tasks required for customer-focused meetings. We leverage NLP and machine learning to summarize meeting notes and extract key topics and action items discussed. All of this data automatically syncs back into their CRM. This helps to save end users time and focus on what matters most, their customer interactions. We are a venture-funded early-stage startup, have 1000+ paid customers, and are growing consistently month over month.

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