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Lead Csa Jobs (NOW HIRING)

CSA Global LLC

MC Training Team Lead

Annville, PA · On-site

Description Client Solution Architects (CSA) is currently seeking a MCTT Lead to support our program at Fort Indiantown Gap, PA. For nearly 50 years, CSA has delivered integrated technology and ...

CSA Global LLC

MC Training Team Lead

Fort Smith, AR · On-site

Description Client Solution Architects (CSA) is currently seeking a MCTT Lead to support our program at Fort Chaffee, AR. For nearly 50 years, CSA has delivered integrated technology and operational ...

CSA Global LLC

MC Training Team Lead

Fort Smith, AR · On-site

Client Solution Architects (CSA) is currently seeking a MCTT Lead to support our program at Fort Chaffee, AR. For nearly 50 years, CSA has delivered integrated technology and operational support ...

CSA Global LLC

MC Training Team Lead

Edinburgh, IN · On-site

Description Client Solution Architects (CSA) is currently seeking a MCTT Lead to support our program at Camp Atterbury, IN. For nearly 50 years, CSA has delivered integrated technology and ...

CSA Global LLC

MC Training Team Lead

Edinburgh, IN · On-site

Client Solution Architects (CSA) is currently seeking a MCTT Lead to support our program at Camp Atterbury, IN. For nearly 50 years, CSA has delivered integrated technology and operational support ...

CSA Global LLC

MC Training Team Lead

Annville, PA · On-site

Client Solution Architects (CSA) is currently seeking a MCTT Lead to support our program at Fort Indiantown Gap, PA. For nearly 50 years, CSA has delivered integrated technology and operational ...

1 point system

Senior CSA CTOP Coordinator

Lebanon, IN · On-site

Key Responsibilities Lead the CSA Construction Turnover Package (CTOP) process from mechanical completion through turnover to Commissioning/Quality Develop, manage, and track CSA CTOPs in alignment ...

Anveta

Senior CSA CTOP Coordinator

Lebanon, IN · On-site

Lead the CSA Construction Turnover Package (CTOP) process from mechanical completion through turnover to Commissioning/Quality * Develop, manage, and track CSA CTOPs in alignment with project ...

CSA Global LLC

SST Lead

Annville, PA · On-site

Client Solution Architects (CSA) is currently seeking a SST Lead to support our program at Fort Indiantown Gap, PA. For nearly 50 years, CSA has delivered integrated technology and operational ...

CSA Global LLC

SST Lead

Annville, PA · On-site

Description Client Solution Architects (CSA) is currently seeking a SST Lead to support our program at Fort Indiantown Gap, PA. For nearly 50 years, CSA has delivered integrated technology and ...

CSA Global LLC

IEWTPT Lead

Beverly, KS · On-site

Client Solution Architects (CSA) is currently seeking an IEWTPT Lead to support our program at Fort Leavenworth in Kansas. For nearly 50 years, CSA has delivered integrated technology and operational ...

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Lead Csa information

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How much do lead csa jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for lead csa in the United States is $25.39, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.88 per hour, depending on experience, location, and employer.

How does a lead CSA typically support team development and ensure high-quality customer service?

As a Lead Customer Service Associate (CSA), you'll play a pivotal role in mentoring your team, providing on-the-job training, and monitoring service standards. Your daily responsibilities often include organizing shift schedules, handling escalated customer issues, and offering feedback to help team members improve. Collaboration with management and other departments is common, as Lead CSAs help implement new policies, streamline processes, and maintain a positive work environment. This role is an excellent stepping stone to supervisory or management positions, as it builds both leadership and operational skills.

What is the difference between Lead Csa vs Customer Service Associate?

AspectLead CsaCustomer Service Associate
CredentialsTypically requires experience in customer service, sometimes leadership trainingEntry-level, usually no formal certifications required
Work EnvironmentSupervisory role, often in call centers or retail settingsFrontline customer interaction in various industries
Employer UsageUsed in companies needing team leadership and customer supportCommon entry-level position for customer service roles

The Lead Csa generally has more experience and may oversee customer service teams, while the Customer Service Associate focuses on direct customer interactions without supervisory duties. Both roles are vital in customer support, but the Lead Csa involves leadership responsibilities and often requires prior experience.

What is a lead CSA?

Lead CSAs, or Lead Customer Service Associates, are experienced professionals who supervise and support customer service teams in retail or service environments. They assist with training new staff, resolving complex customer issues, and ensuring quality service standards are met. Lead CSAs also often handle scheduling, monitor team performance, and step in to manage escalated situations. Their role bridges the gap between frontline associates and management, helping to maintain efficient operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a lead customer service associate, and why are they important?

To thrive as a Lead Customer Service Associate, you need strong customer service skills, experience in retail or service environments, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic office applications is typically required. Exceptional leadership, problem-solving, and interpersonal communication skills help you effectively manage teams and handle escalated customer concerns. These skills are crucial for ensuring efficient store operations, high customer satisfaction, and positive team dynamics.
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Lead Csa jobs near you
Infographic showing various Lead Csa job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $52,817 per year, or $25.4 per hour.

MC Training Team Lead

CSA Global LLC

Annville, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Description

Client Solution Architects (CSA) is currently seeking a MCTT Lead to support our program at Fort Indiantown Gap, PA.


For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.


This position is contingent upon award.


How Role will make an impact:

  • Acts as MCTT Lead.
  • Conducts both formal information system operator training and informal over-the-shoulder MCIS training during?collective training event.
  • Plans, coordinates, and executes individual MCIS and simulation training at squad to corps echelons.
  • Performs classroom setup, networking of systems and supporting simulations, and instruction on applicable MCIS.
  • Executes training on the system IAW Army standard Programs of Instruction (POI) following approved course instructional times

Requirements

What you'll need to have to join our award-winning team:

  • Clearance: Must possess and maintain an active Secret Clearance.
  • Bachelors Degree
  • At least 6 years MCIS teaching experience and is familiar with all MCIS platforms and courseware.
  • Must be certified and current with Army training doctrine.
  • Served as assistant instructor for the same courseware;
  • Has completed a course of study and subsequently completed experience, at a minimum, in the following; Army MCIS, and MCIS software systems, and has completed a formal course of study in the subject(s) to be trained;
  • Be a subject matter expert who has operated the system; and at least 4 years' service in support to the Army or other defense service.
  • Contractors should plan during execution for cross training for all personnel to ensure all employees remain operationally and doctrinally relevant.

Why You'll Love this Job:

  • Purpose filled roles that contribute to impactful solutions to advance our federal clients' mission.
  • You may examine doctrine, plans, policies and procedures that will enhance and enrich the training environment, ensuring our warfighters are fully prepared for any challenge.
  • Daily opportunities to develop new skills
  • Team environment
  • What We Can Offer You:
  • Compensation
  • Health & Wellbeing
  • We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
  • Personal & Professional Development
  • We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
  • Diversity, Inclusion & Belonging
  • We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
  • Benefits
  • Healthcare (medical, dental, vision, prescription drugs)
  • Pet Insurance
  • 401(k) savings plan
  • Paid Time Off (PTO)
  • Holiday pay opportunities
  • Basic life insurance
  • AD&D insurance
  • Company-paid Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Tuition Support Options
  • Identity Theft Program

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