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Lead Claims Processor Jobs (NOW HIRING)

Centivo

Claims Auditor

Buffalo, NY · Remote

$55K - $60K/yr

Confer with Claims QA Lead, Claims Supervisors, Claim Managers, and/or Training Lead on any ... Prior experience with a highly automated and integrated claims processing system, El Dorado ...

Collabera

Claims Collections Processor

Mason, OH · On-site

$16 - $20.25/hr

... Team Lead; perform the processing and posting of US checks, wires and other bank activity ... Maintain a high level of customer service for both internal and external customers, ensuring timely ...

Lockton, Inc.

Head of Casualty Claims

New York, NY · On-site

... Lead the integration of claims and risk control/loss control into a unified casualty strategy ... defense processes; prior experience working within or closely alongside legal teams strongly ...

Lockton, Inc.

Head of Casualty Claims

Kansas City, MO · On-site

... Lead the integration of claims and risk control/loss control into a unified casualty strategy ... defense processes; prior experience working within or closely alongside legal teams strongly ...

landstar

Lead claims governance, litigation pipeline oversight, and trial readiness strategy, ensuring ... Strong knowledge of claims governance, litigation processes, and trial strategy * Strong knowledge ...

Prudential

Group Insurance Team Lead, Claims

Newark, NJ

$89K - $147K/yr

Lead the team to achieve customer service and claims management excellence. * Ensure accuracy of ... Drive employee engagement and continuous process improvement to remove barriers and enhance team ...

Pinnacol Assurance

Claims Representative

Denver, CO · On-site

... Claims Lead, Claims Owners, Underwriter, Business Director, Legal resources, Return-to-Work ... Process records as required by Company documented best practices ADDITIONAL DUTIES * Serve as ...

Pinnacol Assurance

Claims Representative

Denver, CO · On-site

... Claims Lead, Claims Owners, Underwriter, Business Director, Legal resources, Return-to-Work ... Process records as required by Company documented best practices ADDITIONAL DUTIES * Serve as ...

Chubb

Claims Operations Supervisor

San Juan, PR · On-site

Lead Claims projects, specifically related to systems and processes, including the scoping of new systems and any interface requirements. Performed requirement analysis and management, including ...

landstar

Lead claims governance, litigation pipeline oversight, and trial readiness strategy, ensuring ... Strong knowledge of claims governance, litigation processes, and trial strategy * Strong knowledge ...

Leavitt Group

Senior Claims Advocate

Billings, MT · On-site

Senior Claims Advocate Leavitt Risk Advisory is seeking a Senior Claims Advocate to lead and ... client-centered process while driving faster action, stronger outcomes, and executive-level ...

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All JobsLead Claims Processor Jobs

Lead Claims Processor information

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$12

$22

$34

How much do lead claims processor jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for lead claims processor in the United States is $22.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $25.48 per hour, depending on experience, location, and employer.

What is a Lead Claims Processor?

A Lead Claims Processor is a senior professional responsible for overseeing the processing of insurance claims within an organization. They review, evaluate, and authorize claims, ensuring accuracy and compliance with company policies and regulations. In addition to handling complex or escalated claims, they often provide guidance and support to a team of claims processors, helping to train new staff and improve workflow efficiency. Lead Claims Processors play a key role in maintaining customer satisfaction and minimizing errors in the claims process.

What are the key skills and qualifications needed to thrive as a Lead Claims Processor, and why are they important?

To excel as a Lead Claims Processor, you need in-depth knowledge of insurance policies, claims adjudication processes, and a strong attention to detail, often supported by prior experience in claims handling. Familiarity with claims management software, electronic document management systems, and possibly certifications such as AIC (Associate in Claims) are typically required. Exceptional organizational, leadership, and communication skills set top performers apart, enabling them to manage teams and resolve complex cases efficiently. These competencies ensure accurate, timely processing of claims, minimize errors, and foster a productive team environment.

How does a Lead Claims Processor typically collaborate with other departments to resolve complex claims issues?

As a Lead Claims Processor, you'll frequently work alongside teams from customer service, underwriting, and legal departments to resolve complex or disputed claims. This cross-functional collaboration ensures that claims are handled efficiently and in compliance with company policies and regulations. You may also coordinate with IT or analytics teams to improve claims processing workflows, and regularly communicate updates or training to your own team. Building strong interdepartmental relationships is essential for streamlining processes and delivering a positive customer experience.

What is the difference between Lead Claims Processor vs Claims Processor?

AspectLead Claims ProcessorClaims Processor
CredentialsHigh school diploma or equivalent; often some experience in claims processingHigh school diploma or equivalent; entry-level position
Work EnvironmentTeam-based, collaborative setting within insurance or healthcare companiesIndividual work handling claims in an office or remote setting
ResponsibilitiesOversees claims processing, mentors team members, ensures accuracyReviews and processes insurance claims, verifies information

The Lead Claims Processor typically has more experience and takes on supervisory tasks, guiding a team and ensuring quality. In contrast, Claims Processors focus on executing claims tasks independently. Both roles are essential in insurance and healthcare industries, but the Lead Claims Processor holds additional leadership responsibilities.

More about Lead Claims Processor jobs
What job categories do people searching Lead Claims Processor jobs look for? The top searched job categories for Lead Claims Processor jobs are:
Lead Claims Processor jobs near you
Infographic showing various Lead Claims Processor job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $46,461 per year, or $22.3 per hour.
Group Insurance Team Lead, Claims

Group Insurance Team Lead, Claims

Prudential Financial, Inc.

Newark, NJ • On-site

$89K - $147K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Prudential rating

8.7

Company rating: 8.7 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

67th of 281 rated insurance

Job description

Job Classification:
Operations - Insurance Operations
At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you'll unlock a motivating and impactful career - all while growing your skills and advancing your profession at one of the world's leading financial services institutions!
For over 150 years, Prudential's diverse and talented employees have been committed to helping employees and their families grow and protect their wealth through a variety of products and services, including Group Disability Insurance. We are known for delivering on our promise to our customers and are recognized as a trusted brand and one of the world's most admired companies.
We measure our long-term success on our ability to deliver value for shareholders, meet customer needs, attract, and develop the best talent in our industry, offer an inclusive work environment where employees can develop to their full potential and give back to the communities where we live and work.
We are committed to keeping our promises and doing business the right way.
The Team Lead, Short-Term Disability/Absence and Paid Leave Claims will deliver benefit experiences that help create and protect financial wellness, making a meaningful impact in the lives of our customers and our communities.
What you can expect:
  • Lead the team to achieve customer service and claims management excellence.
  • Ensure accuracy of benefits paid on disability claims based on the deductible sources of income (offsets) and other contractual provisions outlined within the certificates.
  • Monitor, track and analyze reporting to ensure appropriate offset management of claims.
  • Develop effective action plans that result in improved team and individual performance.
  • Build and maintain internal and external customer relationships.
  • Provide direct reports with ongoing support, appropriate training, positive/constructive feedback, coaching and recognition in an inclusive manner.
  • Drive employee engagement and continuous process improvement to remove barriers and enhance team effectiveness.
  • Provide for business continuity by identifying potential successors and emerging leaders for the key leadership positions on your teams.
  • Ensure team is in compliance with their obligations regarding risk identification, risk assessment and risk monitoring, control, and escalation.

What you'll need:
  • Minimum of three years in a Group Insurance Operations or claims experience required.
  • A proven understanding of STD/Absence/Paid Leave claim management processes and offset management required.
  • Strong critical thinking, mathematical, problem solving, decision making, and analytical skills required.
  • Detail oriented with solid interpersonal skills.
  • Proven strong Customer Service skills.
  • Prior coaching, mentorship or leadership skills is a must.
  • Ability to problem solve independently.
  • Proven focus on continuous improvement.
  • Ability to collaborate across business.
  • Strong communication (verbal and written) and time management skills required.
  • Proficiency in Teams, MS Word, and Excel.

It'd be a plus if you had:
  • Bachelor's Degree preferred.
  • Direct supervisory experience.

#LI-IN
What we offer you:
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $89,000.00 to $147,000.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.
  • Market competitive base salaries, with a yearly bonus potential at every level.
  • Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
  • 401(k) plan with company match (up to 4%).
  • Company-funded pension plan.
  • Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.
If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

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