With a deep understanding of the Lands' End customer and brand heritage, you'll translate competitive, trend, and marketplace insights into swimwear that inspires confidence in and out of the water.
With a deep understanding of the Lands' End customer and brand heritage, you'll translate competitive, trend, and marketplace insights into swimwear that inspires confidence in and out of the water.
Merchandise Manager - Swim
Dodgeville, WI · On-site
With a deep understanding of the Lands' End customer and brand heritage, you'll translate competitive, trend, and marketplace insights into swimwear that inspires confidence in and out of the water.
Merchandise Manager - Swim
Dodgeville, WI · On-site
With a deep understanding of the Lands' End customer and brand heritage, you'll translate competitive, trend, and marketplace insights into swimwear that inspires confidence in and out of the water.
Sales Assocociate
Fairfax, VA · On-site
$14.25 - $19.50/hr
Position Summary As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner.
Sales Assocociate
Fairfax, VA · On-site
$14.25 - $19.50/hr
Position Summary As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner.
Sales Associate
Minnetonka, MN · On-site
$14.25 - $19.25/hr
As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position ...
Sales Associate
Minnetonka, MN · On-site
$14.25 - $19.25/hr
As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position ...
Sales Associate
$13.75 - $18.75/hr
* As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position ...
New
Sales Associate
$13.75 - $18.75/hr
* As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position ...
New
Sales Associate
Frisco, TX · On-site
$13.25 - $17.75/hr
As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position ...
Sales Associate
Frisco, TX · On-site
$13.25 - $17.75/hr
As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position ...
Retail Sales Associate
Rochester, NY · On-site
$14.50 - $16.75/hr
As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position ...
Retail Sales Associate
Rochester, NY · On-site
$14.50 - $16.75/hr
As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position ...
Sales Associate
Exton, PA · On-site
$13.50 - $18.25/hr
As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position ...
Sales Associate
Exton, PA · On-site
$13.50 - $18.25/hr
As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position ...
Sales Associate
Brookfield, WI · On-site
$13 - $17.75/hr
As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position ...
Sales Associate
Brookfield, WI · On-site
$13 - $17.75/hr
As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position ...
At Lands' End, you'll be part of a collaborative team that values learning, innovation, exceptional customer service, and continuous improvement. We invest in our employees' success by offering a ...
New
At Lands' End, you'll be part of a collaborative team that values learning, innovation, exceptional customer service, and continuous improvement. We invest in our employees' success by offering a ...
New
Sales Associate - A (Seasonal)
Honolulu, HI · On-site
$14 - $18.75/hr
As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position ...
Sales Associate - A (Seasonal)
Honolulu, HI · On-site
$14 - $18.75/hr
As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position ...
Retail Supervisor
Richfield, MN · On-site
Position Summary This position represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This individual will also assist the Management ...
Retail Supervisor
Richfield, MN · On-site
Position Summary This position represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This individual will also assist the Management ...
Sales Assocociate
Fairfax, VA · On-site
$14.25 - $19.50/hr
Position Summary As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner.
Sales Assocociate
Fairfax, VA · On-site
$14.25 - $19.50/hr
Position Summary As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner.
Sales Associate
Lawrenceville, NJ · On-site
$14.75 - $20/hr
Position Summary As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner.
Sales Associate
Lawrenceville, NJ · On-site
$14.75 - $20/hr
Position Summary As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner.
Designer - Accessories (Hybrid from NY)
Manhattan, NY · Hybrid
$76K - $103K/yr
Experience translating trends into brand-right product for the Lands' End customer * Familiarity with global vendors, factories, and suppliers within the accessories space * Strong organizational ...
Designer - Accessories (Hybrid from NY)
Manhattan, NY · Hybrid
$76K - $103K/yr
Experience translating trends into brand-right product for the Lands' End customer * Familiarity with global vendors, factories, and suppliers within the accessories space * Strong organizational ...
Position Summary This position represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This individual will also assist the Management ...
Position Summary This position represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This individual will also assist the Management ...
Sales Associate
Kildeer, IL · On-site
$14 - $19/hr
As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position ...
Sales Associate
Kildeer, IL · On-site
$14 - $19/hr
As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position ...
Sales Associate
Novi, MI · On-site
$13.25 - $18/hr
Position Summary As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner.
Sales Associate
Novi, MI · On-site
$13.25 - $18/hr
Position Summary As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner.
Retail Supervisor
Richfield, MN · On-site
Position Summary This position represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This individual will also assist the Management ...
Retail Supervisor
Richfield, MN · On-site
Position Summary This position represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This individual will also assist the Management ...
Retail Sales Associate
Grand Rapids, MI · On-site
$13.75 - $16/hr
... Lands' End products and services, along with current fashion trends to enhance level of customer service and generate sales • Performs markdown and other promotional activities as needed • ...
Retail Sales Associate
Grand Rapids, MI · On-site
$13.75 - $16/hr
... Lands' End products and services, along with current fashion trends to enhance level of customer service and generate sales • Performs markdown and other promotional activities as needed • ...
Lands End Customer Service information
See salary details
$10.82 - $12.28
4% of jobs
$12.28 - $13.75
9% of jobs
$14.87 is the 25th percentile. Wages below this are outliers.
$13.75 - $15.21
15% of jobs
$15.21 - $16.67
20% of jobs
The median wage is $16.80 / hr.
$16.67 - $18.14
19% of jobs
$18.80 is the 75th percentile. Wages above this are outliers.
$18.14 - $19.60
17% of jobs
$19.60 - $21.07
7% of jobs
$21.07 - $22.53
4% of jobs
$22.53 - $23.99
2% of jobs
$23.99 - $25.46
1% of jobs
$25.46 - $26.92
1% of jobs
$10
$18
$26
How much do lands end customer service jobs pay per hour?
As of Jul 25, 2026, the average hourly pay for lands end customer service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.
What are some common challenges faced by Lands' End Customer Service representatives, and how are they supported in overcoming them?
Customer Service representatives at Lands' End often handle a variety of inquiries, ranging from order issues to product questions and returns. One common challenge is managing high call volumes during peak retail seasons while maintaining a positive and helpful attitude. To support representatives, Lands' End provides comprehensive training, ongoing coaching, and access to knowledge bases and escalation support from supervisors. Teamwork and regular feedback sessions also help representatives share best practices and find solutions to unique customer concerns.
What are Lands End Customer Service jobs?
Lands End Customer Service jobs involve assisting customers with their orders, returns, product inquiries, and general questions about the company’s offerings. Employees in these roles typically communicate with customers via phone, email, or chat to provide support and resolve any issues. They are expected to deliver friendly, efficient service while upholding Lands End’s reputation for customer satisfaction. These positions may require excellent communication skills, patience, and the ability to problem-solve. Training is usually provided to ensure representatives are knowledgeable about the company’s products and policies.
What is the difference between Lands End Customer Service vs Lands End Sales Associate?
| Aspect | Lands End Customer Service | Lands End Sales Associate |
|---|---|---|
| Primary Role | Assist customers with inquiries, returns, and product information | Engage customers in-store, promote products, and complete sales |
| Work Environment | Call centers, online support, or customer service departments | Retail stores, in-person customer interactions |
| Required Skills | Communication, problem-solving, product knowledge | Customer engagement, sales techniques, product knowledge |
| Common Employer | Lands' End | Lands' End |
While both roles involve working for Lands' End, Customer Service focuses on assisting customers remotely with inquiries and issues, whereas Sales Associates work directly in stores to engage customers and drive sales. Understanding these differences helps job seekers identify the right position based on their skills and preferences.
What is the highest paying customer service job?
In customer service, managerial roles such as Customer Service Director or Vice President typically have the highest salaries, often exceeding six figures annually. These positions require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.
How can I make 2000 a week working from home?
Lands End Customer Service representatives can earn around $12 to $15 per hour, which may total approximately $480 to $600 weekly for full-time work. To reach $2000 weekly, one would need to work significantly more hours or seek higher-paying roles or additional income sources, often requiring specialized skills or certifications. Most remote customer service jobs do not pay enough alone to reach that level without extra shifts or supplementary income.
What jobs pay 4000 a week without a degree?
Lands End Customer Service roles typically do not pay $4,000 a week without a degree. High-paying jobs that can reach this level often include sales positions, real estate brokers, certain skilled trades, or entrepreneurship, which may require experience, certifications, or specialized skills rather than formal degrees.
How much does Lands End pay an hour?
Lands' End customer service representatives typically earn around $12 to $15 per hour, depending on experience and location. The role may also include benefits such as employee discounts and flexible schedules.
What are the key skills and qualifications needed to thrive as a Lands' End Customer Service Representative, and why are they important?
To thrive as a Lands' End Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, order processing systems, and basic computer proficiency are important. Patience, empathy, and a positive attitude help you deliver exceptional service and resolve customer issues effectively. These skills ensure customer satisfaction, build brand loyalty, and contribute to a positive company reputation.
More about Lands End Customer Service jobs
What cities are hiring for Lands End Customer Service jobs? Cities with the most Lands End Customer Service job openings:
What states have the most Lands End Customer Service jobs? States with the most job openings for Lands End Customer Service jobs include:
What job categories do people searching Lands End Customer Service jobs look for? The top searched job categories for Lands End Customer Service jobs are:
- Customer Service Representative Telecommunications
- Online Customer Service Tech
- Distribution Customer Service
- Contract Bart Customer Service
- Fvcbank
- Dhl Customer Service
- Associate Kaiser Permanente Customer Service Representative
- Director Spotify Customer Service
- Customer Service Training
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Lands' End rating
6.9
Based on 33 frontline employees who took The Breakroom Quiz
21st of 104 rated fashion retailers
Job description
This is a hybrid role with three weeks per month onsite (Mon. – Thurs.). The fourth week is fully remote.
As a Merchandise Manager, Swim you will own and drive the swim category through the full product lifecycle bringing together a strong product point of view, deep understanding of fit and function, and disciplined business judgment. You will lead the development of brandright swim assortments that balance style, fit innovation, performance fabrics, and commercial results, while delivering against financial goals including demand, margin, ad ratio, and GMROI. With a deep understanding of the Lands’ End customer and brand heritage, you’ll translate competitive, trend, and marketplace insights into swimwear that inspires confidence in and out of the water. You will help shape the swim vision across seasons, ensuring assortments reflect evolving customer needs—from core bestselling silhouettes to newness driven by fabric innovation, fit enhancements, and emerging trends.
- Partner with Senior/DMM leadership to set and execute the strategic vision for the swim category, identifying key items, growth opportunities, and seasonal priorities.
- Own financial planning and performance for swim, including demand, margin, inventory productivity, and GMROI, driving both top and bottomline results.
- Develop and quantify category strategies that align with divisional objectives, brand goals, and the unique seasonality of the swim business.
- Lead the evolution of core swim programs while identifying whitespace opportunities in fit, coverage, fabrication, and functionality to inform future assortments.
- Collaborate closely with Design, Technical Design, Product Development/Sourcing, Planning, Inventory, Creative, and Marketing partners to deliver cohesive, customercentric swim assortments.
- Apply a strong point of view on fit, fabrication, performance features, and quality, ensuring swimwear meets Lands’ End standards and customer expectations.
- Monitor marketplace and competitive swim trends including silhouettes, prints, fabrication, and sustainability and translate them appropriately for the Lands’ End customer.
- Manage multiple projects from concept through execution, balancing seasonal calendars, timelines, and crossfunctional dependencies.
- Communicate financial and product strategies clearly through effective written and verbal updates to leadership and crossfunctional teams.
- Identify risks and opportunities, sharing timely insights and recommendations with merchandising and channel partners.
- Coach and develop direct reports and the broader merchandising team through ongoing feedback, partnership, and leadership.
What We're looking for
- 5–7 years of merchandising experience in a fastpaced retail environment, ideally within swimwear, apparel, or performance categories.
- Demonstrated strength in assortment planning, trend analysis, and driving category growth through product strategy and execution.
- Strong financial and analytical skills, with the ability to interpret sales, margin, inventory, and performance data to inform decisions.
- Experience managing seasonal, fitdriven categories with multiple silhouette and fabrication complexities.
- Omnichannel merchandising experience (digital, print, and retail) is a plus.
- Clear, confident communicator with the ability to influence and align crossfunctional partners.
- Proactive, solutionoriented mindset with a passion for innovation, customer experience, and brand integrity.
- Highly organized, adaptable, and comfortable managing multiple priorities in a dynamic, deadlinedriven environment.
Why Lands' End?
- Opportunity to shape and grow a core swim category for an iconic and trusted brand.
- Collaborative, innovative culture with strong crossfunctional partnership.
- Competitive compensation, benefits, and relocation support.
- Hybrid flexibility with meaningful onsite collaboration.
What Lands' End employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Lands' End
Sourced by ZipRecruiter
Industry
Apparel and accessories stores
Company size
5,001 - 10,000 Employees
Headquarters location
Dodgeville, WI, US
Year founded
1963