Lab Services Assistant Jobs (NOW HIRING)

SHIFT:

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Hours:

Evening Shift: 1:30PM-10:00PM- Rotating weekends and Holidays

This role, in conjunction with the Supervisor and Manager, is responsible for the daily shift operation of Phlebotomy and/or Central Lab Services. Directs daily workflow including work assignments and scheduling. Ensures that the procedures are performed according to section protocol. Provides leadership and technical expertise in Phlebotomy and Central Lab Services and performs routine work as workload requires. Is a CHOP ICARE and Service Standard champion.

This role is approximately 50% leadership and 50% bench work.

What you will do

• Leadership Roles and Responsibilities

  • Direct, supervise, and evaluate work activities of Phlebotomy and Central Lab Services staff.

  • Establish work schedules and assignments for staff to ensure appropriate shift coverage.

  • Enforce all laboratory policies and safety guidelines including evacuation procedures.

  • In partnership with the Phlebotomy or Central Lab Supervisor, handle performance evaluations, personnel disciplinary action, and hiring when required.

  • Conduct daily staff huddles.

  • Update Phlebotomy or Central Lab Supervisor with problems or concerns.

  • Ensure laboratory is sufficiently stocked with supplies and equipment is in proper working order.

  • Actively coordinate with Phlebotomy and Central Lab Services management for all shifts.

  • Provides performance management for staff.

  Quality Assurance

  • Act as a primary contact for Care Providers, Laboratory Sections, Client Services, and Couriers.

  • Institute computer/tube system downtime procedures and communications.

  • Ensure that procedures and methods are performed as defined.

  • Provide problem resolution and communication for sample handling, split specimens, specimen retrieval, lost specimens, and specimen requests.

  • Ensure equipment maintenance is completed and documented.

  • Track and follow up on any unresolved specimen issues.

  • Actively initiate and participate in intra- and inter- departmental process improvements

  Training

  • Oversee technical, CHOP ICARE and Service Standards, and safety training for new employees.

  • Provide employee retraining and documentation for errors.

  • Coordinate with departmental leadership to ensure all employees have valid competency documentation.

  • Coordinate Phlebotomy and Central Lab Services training for other departments.

  • Provide detailed knowledge of specimen collection, specimen processing, send-outs, and specimen handling to Care Providers and Laboratory Sections.

  • Create and update job aids to provide collection, process, and/or handling education for departmental staff as well as Care Providers and Laboratory Sections as needed.

  Phlebotomy and Processing

  • Active in specimen collection and processing specimens for both internal laboratories and send-out reference laboratories.

  • Assist Phlebotomy and Central Lab Services Supervisors in writing and updating procedures.

  Other duties as assigned by Phlebotomy and Central Lab Services leadership team

Schedule:

• Mon-Fri - 1:30pm - 10:00pm
• The team shares weekend and holiday coverage on a rotational basis

Education Qualifications

• High School Diploma / GED - Required
• Bachelor's degree healthcare or related field - Preferred

Experience Qualifications

• At least one (1) year clinical lab experience in a pediatric institution - Required
• At least three (3) years clinical laboratory experience - Preferred

Licenses and Certifications

• Medical Laboratory Technician (MLT) - American Society for Clinical Pathology (ASCP) - upon hire - Preferred

Skills and Abilities

• Knowledge: basic biology, basic chemistry, English language, customer service, public safety and security, clerical, education and training, economics and accounting, personnel and human resources, administration and management
• Technology skills: electronic mail software, medical software, Microsoft Office suite, organizational software, document management software
• Other skills: active listening, reading comprehension, critical thinking, speaking, complex problem solving, monitoring, time management, writing, active learning, coordination, judgment and decision making, service orientation, social perceptiveness, instructing, persuasion, management of personnel resources, systems evaluation, negotiation, operations analysis, management of financial resources, learning strategies, management of material resources
• Abilities: oral expression, near vision, problem sensitivity, oral comprehension, written comprehension, deductive reasoning, inductive reasoning, speech clarity, speech recognition, written expression, information ordering, category flexibility, fluency of ideas, originality

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.
Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.
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