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Lab Account Manager Jobs in Washington (NOW HIRING)

iboss

Technical Account Manager

Washington, DC · On-site

To learn more, visit The Technical Account Manager (TAM) will play an advisory role to customers ... lab and test systems to come up to speed quickly with new capabilities, devices, and features.

iboss

Federal Technical Account Manager

Washington, DC · On-site

To learn more, visit The Federal Technical Account Manager will play an advisory role to our ... Stay abreast of product changes, working with lab and test systems to come up to speed quickly with ...

iboss

Federal Technical Account Manager

Washington, DC · On-site

To learn more, visit The Federal Technical Account Manager will play an advisory role to our ... Stay abreast of product changes, working with lab and test systems to come up to speed quickly with ...

AYA-Virginia Hospital Center

RN - Cath Lab

Arlington, VA · On-site

RN - Cath Lab Cath Lab RN (Circulator) Start: VCH needs the start date listed in the job order. To be considered, please update both the submission packet and the candidate's Lotus Connect profile to ...

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ARSIEM

Lab Manager I

Arlington, VA · On-site

Serve as the first level Help Desk for the TEN Lab's systems and accounts * Assist new user setup ... Work with Asset Management to support accurate records and maintain a good accounting of assets

ARSIEM

Lab Manager I

Arlington, VA · On-site

Serve as the first level Help Desk for the TEN Lab's systems and accounts * Assist new user setup ... Work with Asset Management to support accurate records and maintain a good accounting of assets

ARSIEM

Lab Manager I

Arlington, VA

Serve as the first level Help Desk for the TEN Lab's systems and accounts * Assist new user setup ... Work with Asset Management to support accurate records and maintain a good accounting of assets

Solutions3 LLC

Lab Manager II

Arlington, VA · On-site

$84K - $103K/yr

... accounts and resetting credentials * Performing implementation of granular access control, and ... lab management or systems administration experience

Solutions3 LLC

Lab Manager III

Arlington, VA · On-site

$112K - $131K/yr

... accounts and resetting credentials * Performing implementation of granular access control, and ... lab management or systems administration experience

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Lab Account Manager information

What are some common challenges faced by lab account managers when balancing client needs with laboratory capabilities?

Lab Account Managers often navigate the challenge of aligning client expectations with the laboratory’s technical capabilities and capacity. This requires clear communication and active problem-solving, especially when clients request services outside the lab’s standard offerings or tight turnaround times. Success in this role involves understanding both the scientific aspects and business priorities, ensuring clients receive accurate information about feasibility and timelines. Building strong internal relationships with lab technicians and management also helps resolve challenges efficiently.

What is a lab account manager?

A Lab Account Manager is a professional responsible for managing relationships between a laboratory and its clients or accounts. They serve as the main point of contact, ensuring clients' needs are met, coordinating laboratory services, and overseeing project timelines and deliverables. Lab Account Managers also handle inquiries, provide technical support, and help drive business growth by identifying new opportunities with existing or potential clients. Their role often requires a blend of scientific knowledge and strong communication and organizational skills.

What are the key skills and qualifications needed to thrive as a lab account manager?

To thrive as a Lab Account Manager, you need a solid background in life sciences or laboratory operations, often supported by a relevant degree and experience in account management or sales. Familiarity with CRM software, laboratory information systems (LIS), and product knowledge related to lab equipment or services is typically required. Strong interpersonal, negotiation, and problem-solving skills distinguish top performers in this role. These competencies ensure effective client relationship management, driving business growth and customer satisfaction in highly technical environments.
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What cities in Washington are hiring for Lab Account Manager jobs? Cities in Washington with the most Lab Account Manager job openings:
Lab Account Manager jobs near you
Infographic showing various Lab Account Manager job openings in Washington as of July 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Technical Account Manager

iboss

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Company Overview
iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud, instantaneously and at scale. This eliminates the need for traditional network security appliances, such as VPNs, firewalls and web gateway proxies, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally, iboss processes over 150 billion transactions daily, blocking 4 billion threats per day.
More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 500 companies. To learn more, visithttps://www.iboss.com/.
Job Description
The Technical Account Manager (TAM) will play an advisory role to customers, build long-term strategic relationships with customers and partners and have a mission of ensuring that iboss customers achieve their desired outcomes through the interactions they have with our product and team members. TAMs will work with government, K12, commercial and enterprise customers via live chat, email, web-based ticket systems, telephone, and in some cases in-person interactions. Interactions are primarily proactive, outbound, and on a customer-defined cadence. You will assist customers with designing, integrating, implementing, and training on iboss products and services.
In this role you can expect to be very hands-on with technology and will also be responsible for the commercial aspects of the relationship which includes renewing and expanding the services that customers subscribe to. You will be a technical customer advocate; internally partnering with product management, engineering, and R&D resources to influence the product roadmap in alignment with feedback acquired in the field directly from customers.
An ideal candidate for this role will have a wide breadth of knowledge and experience with enterprise networks, systems, cybersecurity and sales engineering or technical account management. An outstanding candidate understands the challenges that administrators face when trying to secure users and devices in today's borderless network landscape and have a track record of solving problems. If you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast paced, challenging environment, and are driven to provide customer satisfaction, we want to hear from you.We'll provide the opportunity for you to work with some of the largest and most complex networks on the planet providing a service that helps protect organizations and users from threats.
Responsibilities
Ensure that customer desired outcomes are achieved through proactive cadence driven
outreach
Manage and prioritize assigned portfolio of customers to ensure each customer is
successful and satisfied
Act as the customer's go-to iboss subject matter expert when they are planning changes
or enabling new capabilities
Advise customers about new products and feature enhancements
Provide feedback to product management, engineering, and R&D teams
Working with our technical support teams, ensure that any identified complex technical
support inquiries are solved in a timely and professional manner.
Document interactions comprehensively for auditing and record keeping purposes
Help customers measure success by baselining current vs future state
Work with team leads and management to bubble up recurring issues or opportunities
for product or process improvements
Create, provide, and present quotations to customers
Acquire purchase orders from customers
Create and submit knowledgebase entries to help improve customer self-service
capabilities
Create and maintain internal knowledge systems to assist other internal team members
Stay abreast of product changes, working with lab and test systems to come up to speed
quickly with new capabilities, devices, and features.
Attend and present at trade shows and on-site training
Qualifications
4-year college degree
3+ years of experience in a related function is required. Direct customer advocacy and
engagement experience in post-sales or professional services functions in Fortune 1000,
mid-tier, and/or start-up companies.
Previous technical support experience
Previous sales engineering or technical account manager experience
Excellent communication skills both verbal and written
Experience designing and supporting multilayer IP networks; routing and switching
Experience with network security; firewalls, intrusion prevention, risk assessment, pen
testing, content filtering, PKI, SSL/TLS
Experience/familiarity with managing enterprise deployments of iOS, Android, and
Chromebook devices
Experience managing Windows Server or Red Hat Linux server environments
Experience managing large (>1k seat) Windows and Mac workstation deployments
Experience managing DNS; Microsoft or Bind
Experience with acquiring and analyzing packet captures
Highly developed sense of integrity and commitment to customer satisfaction
Strong detail orientation and listening skills
Strong decision making and analytical abilities
Willing to travel 10% of the time
Benefits
Health, Vision, Dental
401K with company match
Unlimited Paid Time Off (PTO)
Company paid holidays
The duties and responsibilities described above are essential functions of the job.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.
*This position is not eligible for sponsorship of work visas.
Employment Type: Full-Time

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