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L2 Support Engineer Jobs in Houston, TX (NOW HIRING)

Hewlett Packard Enterprise

Sr Cloud Developer

Houston, TX · Hybrid

$53.75 - $73.50/hr

Engineer and optimize L2/L3 networking programming, enabling dynamic configuration, monitoring, and ... that supports their physical, financial and emotional wellbeing. Personal & Professional ...

AIG

SDN Automation Engineer

Houston, TX · On-site

We encourage colleagues to give back to the causes they care most about, supporting these efforts ... Strong understanding of network fundamentals (L2/L3, BGP, OSPF, VXLAN, EVPN) and controller-based ...

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All JobsL2 Support Engineer JobsL2 Support Engineer Jobs in Houston, TX

L2 Support Engineer information

See Houston, TX salary details

$15

$38

$64

How much do l2 support engineer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for l2 support engineer in Houston, TX is $38.08, according to ZipRecruiter salary data. Most workers in this role earn between $28.22 and $44.52 per hour, depending on experience, location, and employer.

What is an L2 Support Engineer?

L2 Support Engineers, also known as Level 2 Support Engineers, are technical professionals who handle more complex customer issues that cannot be resolved by first-level (L1) support. They are responsible for diagnosing, troubleshooting, and resolving technical problems related to software, hardware, or network systems. L2 Support Engineers often work closely with L1 support teams to escalate and resolve incidents, and may also collaborate with development or engineering teams for deeper technical issues. Their role is critical in ensuring timely and effective solutions to customer problems, maintaining service quality, and minimizing downtime.

What are the key skills and qualifications needed to thrive as an L2 Support Engineer, and why are they important?

To thrive as an L2 Support Engineer, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA, ITIL, or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Excellent problem-solving abilities, effective communication, and customer service orientation are essential soft skills in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are critical in maintaining IT service quality and business continuity.

How does an L2 Support Engineer typically collaborate with other support tiers and technical teams?

L2 Support Engineers act as a bridge between the frontline (L1) support and more specialized (L3) technical teams. They handle complex issues escalated from L1, performing in-depth troubleshooting and root cause analysis. If an issue requires deeper expertise, L2 will document findings and pass it to the L3 or development teams, often participating in joint problem-solving sessions. This collaborative approach ensures efficient resolution of customer problems and allows L2 engineers to build strong technical and communication skills while learning from both customer interactions and advanced technical challenges.

What is the difference between L2 Support Engineer vs Network Support Technician?

AspectL2 Support EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentCorporate IT, data centers, technical support teamsNetwork operations centers, on-site troubleshooting, client sites
ResponsibilitiesAdvanced troubleshooting, system analysis, escalation handlingNetwork setup, maintenance, basic troubleshooting
Industry UsageIT services, tech companies, enterprise environmentsTelecommunications, ISPs, enterprise networks

While both roles require networking knowledge and certifications like Cisco CCNA, the L2 Support Engineer handles more complex technical issues and system analysis, whereas the Network Support Technician focuses on network setup and basic troubleshooting. The L2 Support Engineer typically works in corporate IT environments, providing escalated support, while the Network Support Technician often works in network operations centers or on-site to maintain network infrastructure.

What are popular job titles related to L2 Support Engineer jobs in Houston, TX?

For L2 Support Engineer jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching L2 Support Engineer jobs in Houston, TX look for?

The top searched job categories for L2 Support Engineer jobs in Houston, TX are:

L2 Support Engineer jobs near you
Infographic showing various L2 Support Engineer job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $79,196 per year, or $38.1 per hour.

Infrastructure & Virtualization Engineer -L3

K-Tek Resourcing LLC

Houston, TX • On-site

Other

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Administer and support VMware Cloud Foundation (VCF) 9.0 environments, manage VMware vCenter Server and ESXi hosts, and perform cluster management and capacity planning.

  • Manage and support Windows Server environments, including troubleshooting OS, services, AD, DNS, DHCP, and GPO-related issues, as well as server provisioning, patching, and hardening activities.

  • Lead and execute infrastructure upgrade and migration projects, including planning, performing upgrades, migrations, and validating post-implementation success.

Job description

Title: Infrastructure & Virtualization Engineer - L3

Location: Houston, TX - Onsite

We are seeking an experienced L3 Infrastructure & Virtualization Engineer to provide advanced operational support, administration, troubleshooting, and project delivery for enterprise Windows and VMware environments. The role will be responsible for managing complex infrastructure issues, leading upgrades and migrations, and ensuring high availability, performance, and security of the data center environment.

 

Key Responsibilities

VMware & VCF Administration

  • Administer and support VMware Cloud Foundation (VCF) 9.0 environments.
  • Manage and maintain VMware vCenter Server and ESXi hosts.
  • Perform cluster management, resource optimization, and capacity planning.
  • Troubleshoot complex virtualization issues related to compute, storage, networking, and VM performance.
  • Execute VMware lifecycle management activities, including patching and upgrades.
  • Support vMotion, Storage vMotion, DRS, HA, and distributed switch configurations.
  • Implement VMware best practices for performance, security, and availability.

Windows Server Administration

  • Manage and support Windows Server environments (2016, 2019, 2022).
  • Perform advanced troubleshooting of OS, services, AD integration, DNS, DHCP, and GPO-related issues.
  • Manage server provisioning, decommissioning, patching, and hardening activities.
  • Ensure compliance with security and operational standards.

SCCM / MECM Administration

  • Administer Microsoft SCCM/MECM infrastructure.
  • Manage software deployment, patch management, OS deployment, and compliance reporting.
  • Troubleshoot SCCM client, distribution point, and deployment issues.
  • Create deployment packages, task sequences, and automation workflows.

Upgrade & Migration Projects

  • Lead and execute infrastructure upgrade and migration projects.
  • Plan and perform:
    • VMware vCenter upgrades.
    • ESXi upgrades and lifecycle management.
    • VCF platform upgrades.
    • Windows Server migrations.
    • SCCM/MECM upgrades and migrations.
  • Develop migration runbooks, rollback plans, and implementation documentation.
  • Conduct pre-upgrade assessments and post-implementation validations.

Incident & Problem Management

  • Act as L3 escalation point for critical incidents and major outages.
  • Perform root cause analysis (RCA) and implement permanent fixes.
  • Participate in major incident bridges and provide technical leadership.
  • Work closely with OEM vendors and support teams for issue resolution.

Documentation & Process Improvement

  • Create and maintain technical documentation, SOPs, and knowledge articles.
  • Develop automation and operational improvement initiatives.
  • Provide technical mentoring and guidance to L1/L2 engineers.
  • Participate in regular audits, reviews, and capacity-planning exercises.

Required Technical Skills

VMware Technologies

  • VMware Cloud Foundation (VCF) 9.0
  • VMware vCenter Server
  • VMware ESXi
  • VMware HA, DRS, vMotion, Storage vMotion
  • vSphere Lifecycle Manager
  • Distributed Virtual Switches (vDS)

Windows Technologies

  • Windows Server 2016/2019/2022
  • Active Directory
  • DNS, DHCP
  • Group Policy Management
  • Windows Patching & Hardening

SCCM / MECM

  • Infrastructure Administration
  • OS Deployment (OSD)
  • Software Distribution
  • Patch Management
  • Compliance Management

Upgrade & Migration

  • Datacenter Modernization
  • Platform Upgrades
  • Server Migration
  • Virtualization Migration
  • Infrastructure Transformation Projects

Preferred Skills

  • PowerShell Scripting and Automation
  • VMware Aria Suite
  • Azure or Hybrid Cloud Exposure
  • ITIL Framework Knowledge
  • Monitoring Tools (vROps, SCOM, SolarWinds, etc.)
  • Backup Technologies (Veeam, Commvault, NetBackup)

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, or related field.
  • VMware VCP/VCAP certification preferred.
  • Microsoft certifications preferred.
  • ITIL Foundation certification preferred.

Key Competencies

  • Strong troubleshooting and analytical skills.
  • Ability to manage critical incidents under pressure.
  • Excellent communication and documentation skills.
  • Experience working in enterprise and global support environments.
  • Strong stakeholder management and leadership abilities.

Expected Deliverables

  • Stable and highly available virtual infrastructure.
  • Successful execution of upgrade and migration projects.
  • Timely resolution of critical incidents.
  • Process improvements and automation recommendations.
  • Accurate technical documentation and knowledge transfer to support teams.

Apply