Knowledge Operations Manager Jobs in Rohnert Park, CA

Summary: Under the direction of the Director of Maintenance Operations and SR. Facilities Manager (SFM) the Facilities Manager is responsible for overseeing the operations of the Maintenance Department at a group of sites located within a designated area.  The maintenance Operations Manager will provide support and supervision to the Maintenance Supervisors and maintenance Staff, provide training at all levels of the organization as needed, and communicate to the Director of Maintenance Operations and Facilities Manager on a regular basis.  Additionally, the Maintenance Operations Manager will foster and maintain open and regular communication with the Regional Managers and Site Managers regarding ongoing maintenance issues, as well as the physical health of their portfolios and any needed support. The Maintenance Operations Manager will have an awareness of property maintenance budgets and support work within the budgetary guidelines

Specific Duties and Responsibilities:

1. Attend regular meetings and provide written reports.

2. Supervise and oversee the day-to-day Maintenance operations and Maintenance staff, including but not limited to:

• Develop and implement safe work practices for all maintenance and janitorial staff.
• Recruit new staff. Interview, screen, check references, hire, evaluate, coach, and terminate (with HR assistance) all Maintenance Department staff. Oversee and ensure comprehensive safety orientation for new hires.
• Review, correct and approve Employee time sheets.
• Conduct annual performance reviews for the Maintenance Supervisors and oversee annual reviews for maintenance staff.
• Participate in conflict resolution and disciplinary action related to Maintenance Staff when necessary
• Oversee Maintenance Supervisors’ assignments.
• In conjunction with the Maintenance Supervisors undertake property audits (as necessary) to ensure proper procedures and compliance. (e.g. smoke detector checks, health and safety hazards).
• Oversee management of materials procurement, including parts, tools and equipment for maintenance related repairs.
• Ensure that all maintenance staff are informed of and following Burbank safety protocols, policies and procedures. Assist in the implementation of risk-management and loss prevention programs.

3. Provide recommendations to Regional Property Managers regarding ongoing and preventative maintenance

4. Develop and implement policies and procedures related to maintenance and building management and repairs and improvements, including the development of routine preventative maintenance plans for all properties.

5. Implement the use of maintenance related software and tracking mechanisms for work orders, unit turns and all other maintenance related work.

6. Provide guidance to Resident Managers in matters related to Maintenance.

7. Provide training of Maintenance Supervisors and Technicians.

8. Negotiate contracts with sub-contractors and outside vendors for service and repairs

9. Oversee safety that relates to the Maintenance Team and property management.

10. With support of HR, manages work related injuries, from accident investigation and reporting to return to work and accommodations.

11. In conjunction with the Maintenance Supervisors, supervise, track and coordinate 1st year “Service and call-back” for new Burbank Housing Properties; report to Construction Manager any major systematic failures of new projects.

12. Conduct periodic walk-throughs and/or safety inspections to identify areas of concern and safety issues needing of attention.

13. Coordinate statutory property audits.

14. Manage and coordinate compliance with local, state and federal building codes, SDS, OSHA, EPA regulations, and fire codes.

15. Plan and coordinate annual mandatory trainings and quarterly/monthly safety meetings for the Burbank property portfolio and the maintenance team. 

16. Foster teamwork with co-workers, show initiative in overcoming obstacles, take actions which assist others beyond job responsibilities, and have a positive impact on co-workers, residents, and visitors.

17. Attend regular meetings

18. Other duties as assigned.

Qualification Requirements: The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodation may be made (except experience levels) to enable individuals with disabilities to perform essential job functions.

• Must have proven management experience and ability to manage staff. Minimum five years’ experience as maintenance supervisor preferred.
• Valid State Driver’s License required for vehicle travel, as needed.
• Must be able to pass a criminal background check and drug test.

Job Knowledge/Skills: 

1. Commitment & enthusiasm towards achieving Burbank Housing’s Mission and Vision Statements.
2. Ability to work cooperatively and effectively with a diverse group of people.
3. Strong communication, organizational and interpersonal skills
4. Strong time management skills and ability to multi-task. 
5. A positive presence and highly developed service skills.
6. Previous experience in employee supervision and recruitment.
7. Ability to be flexible, adapt and respond to change, make decisions and prioritize tasks and projects.

Education and/or Experience:

1. High School Diploma or equivalent required. Associate or Bachelor’s Degree strongly preferred in Business or a field related to the position.
2. Knowledge and experience in all aspects of Building maintenance and related systems, including Plumbing, HVAC electrical systems, drywall, roofing, painting, caulking and sealants, and floor covering.
3. Minimum of two years’ experience in safety management. Including identification and implementation of safety measures; understanding of workers’ compensation claim management, and development and implementation of safety programs and trainings.
4. Working Knowledge of Excel, Word and other related software programs.

Language Skills: Ability to read and interpret work orders. Ability to effectively communicate at all levels of the organization.  Ability to relay to management information and status of the work being done and document completed work orders and any follow-up required.

Maintenance Management Skills: Must be detail oriented, well organized and sensitive to the needs and concerns of tenants and staff.  Demonstrated ability to work independently on a project from start to finish. The ability to assess projects and/or tasks and accurately estimate time needed to complete said task.

Other Skills and Abilities:

1. Possession of a valid California Driver License, a good driving record and automobile insurance per requirements of the State of California.
2. Working knowledge of Microsoft Office Applications such as Outlook, Excel, and Outlook.
3. Ability to read and interpret equipment manuals, preventative maintenance schedules, safety manuals.  

Physical Demands:  While performing the duties of this job, employee is regularly required to walk; sit; use hands to handle objects/operate keyboards, tools or controls; reach with hands and arms (above the head and below the waist); stoop; kneel and crouch; talk and hear; use hand to handle objects and tools; lift loads up to 50 pounds; climb ladders, scaffolds, or other high lift equipment; perform tasks at elevations up to 35 feet; descend into earthen excavations up to 10 feet below grade; move, machine, assemble all lumber, plywood, and other sheet goods components of “standard” wood-frame houses; operate air-less paint sprayer; install landscape materials, fences, and posts.

Work Environment: The noise level in the work environment varies from moderate to high.