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Knowledge Manager Jobs in Worcester, MA (NOW HIRING)

Bridge Property Management

Service Manager

Marlborough, MA · On-site

$36 - $39/hr

Advanced knowledge of HVAC, plumbing, electrical, carpentry, and general building systems * Strong ... Manage vendor and contractor communication - relay scope of work, schedule repairs, and follow up ...

Saviance Technologies

Scientist I

Waltham, MA

Saviance has enabled them to achieve critical objectives such as increased projects visibility across the organization, improved knowledge management, enhanced technological prowess, improved ...

Managed Staffing

*Marketing Manager

Woonsocket, RI · On-site

Support day-to-day management of advertising and marketing communications programs on behalf of our ... knowledge and expertise in direct-to-consumer marketing and experience in one or more sub ...

Ammon Analytical Laboratory LL

Lab Manager

Webster, MA · On-site

Knowledge of laboratory facilities, methods, equipment, materials * Ability to reliably perform and evaluate the results of clinical/forensic toxicological tests, Molecular tests, clinical blood ...

Trinity Management Llc

Property Manager

Woonsocket, RI · On-site

$64K - $75K/yr

Knowledge of LIHTC programs, Section 8 housing policies, and legal administrative procedures related to property leasing and management. * Strong customer service skills combined with effective ...

Accenture

Asset Management Consultant

Boylston, MA · On-site

BASIC QUALIFICATIONS • 3+ years of industry experience or equivalent knowledge of the asset management industry (i.e., back and middle office operations, investment technology, compliance, etc ...

Managed Staffing

Social Media Manager

Woonsocket, RI · On-site

$46 - $47/hr

Deep hands-on knowledge of major social platforms: Facebook, Twitter/X, Instagram, LinkedIn, Pinterest, TikTok, Snapchat. * Strong B2C experience . * Proven ability to manage agencies, stakeholders ...

Do it Best

Manager

Framingham, MA · On-site

$25 - $35/hr

Store managers are responsible for overseeing the day-to-day operations of the store, including ... Strong knowledge of the products contained in the store. * Motivated, organized, self-starter who ...

CFH 500 Beaver Brook Road LLC

Manager

Boxborough, MA · On-site

Managers need to be able to handle operations with passion, integrity, and knowledge all while embodying and promoting Love, Energy and Food. Must be able to work alongside a diverse team. Has ...

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All JobsKnowledge JobsKnowledge Manager JobsKnowledge Manager Jobs in Worcester, MA

Knowledge Manager information

See Worcester, MA salary details

$43.4K

$85.9K

$122.7K

How much do knowledge manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for knowledge manager in Worcester, MA is $85,908.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,800.00 and $103,200.00 per year, depending on experience, location, and employer.

What is a knowledge manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

What does a knowledge manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What are the key skills and qualifications needed to thrive as a knowledge manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

How does a knowledge manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in information systems or enterprise content management may earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.
More about Knowledge Manager jobs

What job categories do people searching Knowledge Manager jobs in Worcester, MA look for?

The top searched job categories for Knowledge Manager jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Knowledge Manager jobs?

Cities near Worcester, MA with the most Knowledge Manager job openings:

Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $85,931 per year, or $41.3 per hour.

Salesforce Managed Services - Lead

Apps Associates

Acton, MA • On-site

Full-time

Re-posted 7 days ago

Job description


Experience Required: 5+ years in Salesforce ecosystem
Shared Support Experience: 2+ years (hands-on or leadership)
Location: Marlborough, MA (Hybrid)
Role Type: Onshore Lead
Role:
We are looking for a highly experienced Salesforce Solution Architect / Lead to spearhead a Managed Services Engagement model for one of our most critical Customer. The ideal candidate has deep Salesforce expertise, strong functional leadership, solid technical understanding, and a track record of delivering excellent customer experience in multi-customer or pooled support environments.
This role expects to be responsible for establishing a strong relationship with all the stakeholders, lead the day to day support tasks and deliver excellent solutions.
1. Support Leadership
  • Lead day-to-day operations of Salesforce support engagements.
  • Own intake, triage, scoping, backlog management, and prioritization.
  • Ensure high-quality, timely resolution of issues, enhancements, and small-scale solutions.

2. Salesforce Solution Design & Delivery
  • Assess incoming issues requests and determine the best-fit approach for resolution.
  • Apply Salesforce recommended practices to design scalable, maintainable solutions across Sales, Service, CPQ and Experience Clouds.
  • Provide technical oversight and guidance for cases requiring programmatic intervention (Apex, triggers, flows, LWC).
  • Serve as the final escalation point for complex cases.

3. Functional Expertise (60%)
  • Strong command over Sales Cloud, Service Cloud, CPQ Cloud, FSL, Copado.
  • Deep expertise in Salesforce's declarative capabilities (Flows, Process Automation, Configuration).

4. Technical Acumen (40%)
  • Solid understanding of Apex, integration patterns, and platform limitations.
  • Ability to troubleshoot technical breakdowns, guide offshore team, and ensure architectural hygiene.

5. Customer & Stakeholder Management
  • Present solution options, tradeoffs, and recommendations in a clear and structured manner.
  • Providing day-to-day support for multi-org environment across 4 Divisions
  • Daily interaction with Sales and Service Enablement teams on resolving Break / Fix support issues
  • Proactive Monitoring on admin errors on the platform
  • Manage offshore developers' resources for development of break/fix
  • Daily interaction with Director, CRM & Enterprise Solutions
  • Daily interaction with DevOps Support team
  • Daily interaction with Solution Analysts

6. Team Building & Delivery Leadership
  • Work towards maintaining a high-performing offshore Salesforce support team.
  • Establish support processes, documentation standards, SLAs, and knowledge management practices.

General Skills
  • Strong communication skills, well organized and self-motivated
  • Strong Critical thinking skills
  • Flexibility to meet continuously changing priorities and challenges.

Certifications
  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Platform App Builder
  • Salesforce Certified CPQ Specialist
  • Salesforce Certified Business Analyst
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Service Cloud Consultant

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