Helping clients apply digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, and knowledge management capabilities to improve service performance and ...
Helping clients apply digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, and knowledge management capabilities to improve service performance and ...
Led by the Chief AI & Knowledge Officer, the team bridges firm strategy and frontline delivery ... The Product Manager will own the strategy, roadmap, and day-to-day execution of this platform ...
Led by the Chief AI & Knowledge Officer, the team bridges firm strategy and frontline delivery ... The Product Manager will own the strategy, roadmap, and day-to-day execution of this platform ...
Led by the Chief AI & Knowledge Officer, the team bridges firm strategy and frontline delivery ... The Product Manager will own the strategy, roadmap, and day-to-day execution of this platform ...
Led by the Chief AI & Knowledge Officer, the team bridges firm strategy and frontline delivery ... The Product Manager will own the strategy, roadmap, and day-to-day execution of this platform ...
Job Summary (List Format) - Workday HRIS Digital Experience Analyst - Optimize employee experience within Workday by managing digital HR content, knowledge resources, and self-service capabilities ...
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Job Summary (List Format) - Workday HRIS Digital Experience Analyst - Optimize employee experience within Workday by managing digital HR content, knowledge resources, and self-service capabilities ...
Relationship Manager
Houston, TX · On-site
A strong communicator with a good knowledge of energy markets from trading, technology and a ... Manage new software feature roll outs for all ICE Connect and Chat applications. * Act as a liaison ...
Relationship Manager
Houston, TX · On-site
A strong communicator with a good knowledge of energy markets from trading, technology and a ... Manage new software feature roll outs for all ICE Connect and Chat applications. * Act as a liaison ...
Relationship Manager
Houston, TX · Hybrid
A strong communicator with a good knowledge of energy markets from trading, technology and a ... Manage new software feature roll outs for all ICE Connect and Chat applications. * Act as a liaison ...
Relationship Manager
Houston, TX · Hybrid
A strong communicator with a good knowledge of energy markets from trading, technology and a ... Manage new software feature roll outs for all ICE Connect and Chat applications. * Act as a liaison ...
Incident Manager
Houston, TX · On-site
Description As an Incident Manager, you will be a part of the Sysco Information Technology Service ... Applying technical/environmental knowledge and experience to develop and drive appropriate tasks ...
Incident Manager
Houston, TX · On-site
Description As an Incident Manager, you will be a part of the Sysco Information Technology Service ... Applying technical/environmental knowledge and experience to develop and drive appropriate tasks ...
Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and ...
Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and ...
Own operations-specific knowledge content within the knowledge management system, ensuring accuracy and alignment with current policies, workflows, and product changes. * Assess the training and ...
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Own operations-specific knowledge content within the knowledge management system, ensuring accuracy and alignment with current policies, workflows, and product changes. * Assess the training and ...
... and Knowledge Management • Use service metrics, KPIs, and customer experience data to identify trends, root causes, and improvement initiatives. • Drive repeatable, documented, and auditable ...
... and Knowledge Management • Use service metrics, KPIs, and customer experience data to identify trends, root causes, and improvement initiatives. • Drive repeatable, documented, and auditable ...
No Must Have Skills: • Experience with the ServiceNow HR Service Delivery (HRSD) application • Knowledge of HR functions, processes, and best practices • Knowledge of Case Management, Knowledge ...
No Must Have Skills: • Experience with the ServiceNow HR Service Delivery (HRSD) application • Knowledge of HR functions, processes, and best practices • Knowledge of Case Management, Knowledge ...
Lab Manager
$63K - $80K/yr
Proficient and comprehensive knowledge of information management, knowledge management and publication management * Possess a logical and independent mind * Good interpersonal skills such as patience ...
Lab Manager
$63K - $80K/yr
Proficient and comprehensive knowledge of information management, knowledge management and publication management * Possess a logical and independent mind * Good interpersonal skills such as patience ...
Lab Manager
Houston, TX · On-site
$63K - $80K/yr
Proficient and comprehensive knowledge of information management, knowledge management and publication management * Possess a logical and independent mind * Good interpersonal skills such as patience ...
Lab Manager
Houston, TX · On-site
$63K - $80K/yr
Proficient and comprehensive knowledge of information management, knowledge management and publication management * Possess a logical and independent mind * Good interpersonal skills such as patience ...
Own ITILaligned service management processes including Incident, Request, Problem, Change, and Knowledge Management * Use service metrics, KPIs, and customer experience data to identify trends, root ...
Own ITILaligned service management processes including Incident, Request, Problem, Change, and Knowledge Management * Use service metrics, KPIs, and customer experience data to identify trends, root ...
Own ITIL-aligned service management processes including Incident, Request, Problem, Change, and Knowledge Management * Use service metrics, KPIs, and customer experience data to identify trends, root ...
Own ITIL-aligned service management processes including Incident, Request, Problem, Change, and Knowledge Management * Use service metrics, KPIs, and customer experience data to identify trends, root ...
This role will work closely with attorneys, practice leadership, knowledge management, practice innovation, IT, and other business teams to identify high-value opportunities to improve legal service ...
This role will work closely with attorneys, practice leadership, knowledge management, practice innovation, IT, and other business teams to identify high-value opportunities to improve legal service ...
This role will work closely with attorneys, practice leadership, knowledge management, practice innovation, IT, and other business teams to identify high-value opportunities to improve legal service ...
This role will work closely with attorneys, practice leadership, knowledge management, practice innovation, IT, and other business teams to identify high-value opportunities to improve legal service ...
Location Manager
Houston, TX · On-site
Carries out simple knowledge management tasks by following established procedures in order to support others. * Investigates questions related to existing programs, processes and procedures in order ...
Location Manager
Houston, TX · On-site
Carries out simple knowledge management tasks by following established procedures in order to support others. * Investigates questions related to existing programs, processes and procedures in order ...
Kinaxis Manager
Houston, TX · On-site
The role requires deep analytical, technical, and complex problem-solving skills with knowledge of ... Kinaxis Solution Architect Manager We are a team of strategic advisors, architects, and ...
Kinaxis Manager
Houston, TX · On-site
The role requires deep analytical, technical, and complex problem-solving skills with knowledge of ... Kinaxis Solution Architect Manager We are a team of strategic advisors, architects, and ...
Manager, Customer Support
Houston, TX · On-site
$90K - $110K/yr
AI, Technology & Knowledge Management • Champion the adoption of AI tools -- including Rovo, Claude, Microsoft Copilot, and other emerging platforms -- to enhance support delivery, increase team ...
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Manager, Customer Support
Houston, TX · On-site
$90K - $110K/yr
AI, Technology & Knowledge Management • Champion the adoption of AI tools -- including Rovo, Claude, Microsoft Copilot, and other emerging platforms -- to enhance support delivery, increase team ...
Knowledge Manager information
See Spring, TX salary details
$38.7K - $45.1K
10% of jobs
$45.1K - $51.6K
4% of jobs
$51.6K - $58K
5% of jobs
$61.6K is the 25th percentile. Wages below this are outliers.
$58K - $64.4K
9% of jobs
$64.4K - $70.9K
6% of jobs
The median wage is $74.2K / yr.
$70.9K - $77.3K
28% of jobs
$77.3K - $83.7K
8% of jobs
$87.6K is the 75th percentile. Wages above this are outliers.
$83.7K - $90.2K
5% of jobs
$90.2K - $96.6K
5% of jobs
$96.6K - $103K
6% of jobs
$103K - $109.5K
11% of jobs
$38.7K
$76.6K
$109.5K
How much do knowledge manager jobs pay per year?
As of Jul 24, 2026, the average yearly pay for knowledge manager in Spring, TX is $76,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $92,100.00 per year, depending on experience, location, and employer.
What does a Knowledge Manager do?
A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.
What Is a Knowledge Manager?
A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.
How does a Knowledge Manager typically collaborate with other departments to ensure effective knowledge sharing?
Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.
What are the key skills and qualifications needed to thrive as a Knowledge Manager, and why are they important?
To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.
What is the difference between Knowledge Manager vs Content Specialist?
| Aspect | Knowledge Manager | Content Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree, certifications in knowledge management or information systems | Bachelor's degree, certifications in content creation or digital marketing |
| Work Environment | Corporate, IT, or organizational settings focusing on information systems | Marketing, media, or digital teams creating and managing content |
| Employer & Industry Usage | Used across industries to manage organizational knowledge assets | Common in marketing, media, and digital content industries |
| Search & Comparison Intent | Understanding roles related to organizational knowledge | Comparing content creation and management roles |
The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.
More about Knowledge Manager jobs
What job categories do people searching Knowledge Manager jobs in Spring, TX look for? The top searched job categories for Knowledge Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Knowledge Manager jobs? Cities near Spring, TX with the most Knowledge Manager job openings:
Other
Posted 5 hours ago
Deloitte rating
8.1
Based on 90 frontline employees who took The Breakroom Quiz
58th of 150 rated financial services
Job description
Contact Center Operations & Transformation Manager
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Contact Center Operations and Transformation Manager, you will be responsible for:
- Leading contact center and customer service transformation engagements, with a focus on package-enabled and platform-enabled transformation
- Assessing current-state operations across service demand, channel strategy, workforce management, agent experience, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models and transformation roadmaps that improve efficiency, scalability, service quality, and customer experience
- Supporting the design and implementation of customer service technologies, including contact center as a service, customer relationship management, workforce management, knowledge management, analytics, automation, and artificial intelligence-enabled service platforms
- Helping clients apply digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, and knowledge management capabilities to improve service performance and reduce cost
- Managing teams and workstreams, driving delivery quality, and building client relationships across business, operations, technology, data, and delivery stakeholders
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- Bachelor's degree in business, computer science, engineering, or information systems
- 8+ years of experience in contact center operations, customer service transformation, package-enabled transformation, or management consulting
- 4+ years of experience with customer service or contact center technologies, including contact center as a service, customer relationship management, workforce management, quality management, knowledge management, analytics, or artificial intelligence-enabled service platforms
- 2+ years of experience developing operating models, transformation roadmaps, business cases, performance improvement plans, or value realization frameworks
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred
- Experience supporting contact center environments with 500+ agents
- Experience with Salesforce
- Experience with Genesys, Five9, NICE, Amazon Web Services, or similar cloud-based contact center platforms
- Experience with digital self-service, automation, analytics, personalization, or artificial intelligence-enabled service capabilities
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, or value realization frameworks
- Master of Business Administration, master's degree in a business or technical field, or Project Management Professional, Six Sigma, Lean, or Agile certification
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Contact Center Operations & Transformation Manager
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Contact Center Operations and Transformation Manager, you will be responsible for:
- Leading contact center and customer service transformation engagements, with a focus on package-enabled and platform-enabled transformation
- Assessing current-state operations across service demand, channel strategy, workforce management, agent experience, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models and transformation roadmaps that improve efficiency, scalability, service quality, and customer experience
- Supporting the design and implementation of customer service technologies, including contact center as a service, customer relationship management, workforce management, knowledge management, analytics, automation, and artificial intelligence-enabled service platforms
- Helping clients apply digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, and knowledge management capabilities to improve service performance and reduce cost
- Managing teams and workstreams, driving delivery quality, and building client relationships across business, operations, technology, data, and delivery stakeholders
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- Bachelor's degree in business, computer science, engineering, or information systems
- 8+ years of experience in contact center operations, customer service transformation, package-enabled transformation, or management consulting
- 4+ years of experience with customer service or contact center technologies, including contact center as a service, customer relationship management, workforce management, quality management, knowledge management, analytics, or artificial intelligence-enabled service platforms
- 2+ years of experience developing operating models, transformation roadmaps, business cases, performance improvement plans, or value realization frameworks
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred
- Experience supporting contact center environments with 500+ agents
- Experience with Salesforce
- Experience with Genesys, Five9, NICE, Amazon Web Services, or similar cloud-based contact center platforms
- Experience with digital self-service, automation, analytics, personalization, or artificial intelligence-enabled service capabilities
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, or value realization frameworks
- Master of Business Administration, master's degree in a business or technical field, or Project Management Professional, Six Sigma, Lean, or Agile certification
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US