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Knowledge Manager Jobs in Rochester Hills, MI (NOW HIRING)

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See Rochester Hills, MI salary details

$40K

$79.3K

$113.2K

How much do knowledge manager jobs pay per year?

As of May 30, 2026, the average yearly pay for knowledge manager in Rochester Hills, MI is $79,268.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,700.00 and $95,300.00 per year, depending on experience, location, and employer.

What Is a Knowledge Manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

What are the key skills and qualifications needed to thrive as a Knowledge Manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

How does a Knowledge Manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What does a Knowledge Manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

More about Knowledge Manager jobs
What are popular job titles related to Knowledge Manager jobs in Rochester Hills, MI? For Knowledge Manager jobs in Rochester Hills, MI, the most frequently searched job titles are:
What job categories do people searching Knowledge Manager jobs in Rochester Hills, MI look for? The top searched job categories for Knowledge Manager jobs in Rochester Hills, MI are:
What cities near Rochester Hills, MI are hiring for Knowledge Manager jobs? Cities near Rochester Hills, MI with the most Knowledge Manager job openings:
Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Rochester Hills, MI as of May 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,268 per year, or $38.1 per hour.
Associate Project Manager - Knowledge Content Manager (Remote)

Associate Project Manager - Knowledge Content Manager (Remote)

Maximus

Rochester Hills, MI • Remote

$66.80K - $106.80K/yr

Full-time

Medical, Life, Retirement, PTO

Posted yesterday

Maximus rating

6.9

Company rating: 6.9 out of 10

Based on 287 frontline employees who took The Breakroom Quiz

229th of 424 rated business services

Job description

Description & Requirements

The Knowledge Content Manager will serve as a Subject Matter Expert to the Program Manager on the knowledge/content management services to deliver, operate and maintain knowledge management capabilities for the contact center. This position will develop and manage knowledge content used by agents. This role will make recommendations for processes and integration of tools that can improve automation, collaboration, or knowledge processes. This position will assist in determining which scripts (knowledge articles) need revisions and/or r emoval and ensure all resources provided to agents contain the correct information. This role also work s with the client’s content team to incorporate information that may currently not be housed in the database.

This position requires a strong understanding of immigration law, which includes knowledge of the laws, policies, and practices that govern who can enter, stay, or become a citizen in the United States.

Essential Duties and Responsibilities:

- Support project management initiatives .

- Schedule, plan, and coordinate project management activities.

- Maintain project tracking tools and project documentation.

- Communicate with project stakeholders.

  • Build and maintain knowledge base in SharePoint or other Content Management Systems.
  • Build document management processes and procedures.
  • Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
  • Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
  • Design and implement work flows to manage documentation process.
  • Create training material in support of the Knowledge management process.
  • Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
  • Continuously improve knowledge-sharing processes based on feedback and agency needs.

Minimum Requirements

- Bachelor's degree in related field.
- 3-5 years of project management experience required.
- Equivalent combination of education and experience considered in lieu of degree.

  • 3+ years of Knowledge/Content Management or Information Governance experience
  • 1 - 3+ years of immigration law experience.
  • 3+ years of analytics, plain language and business writing skills.

Preferred:

  • Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
  • Experience developing content tailored to the needs of contact center agents and customers.
  • Experience working in a government or federal contracting environment.
  • Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .

Minimum Salary

$66,800.00

Maximum Salary

$106,800.00

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