Job Summary:
Midland Credit Management is looking for a Web Marketing Specialist to join their Digital Marketing team, which focuses on driving digital transformation within the company. The role involves project coordination, performance monitoring, and collaborating with cross-functional teams to enhance the web self-service channel.
Responsibilities:
• Support business process improvements on the web self-service channel (“SSC”), planning out work, tracking timelines, and obtaining legal / compliance approvals
• Document detailed business requirements to ensure proposed changes are captured correctly
• Conduct UAT across different devices, browsers, and languages under guidance of product owner
• Work cross functionally to deliver on expected project outcomes, partnering with technical teams to fix any bugs and issues identified
• Create & update job aids, SOPs and other product documentation to ensure information is accurate and complete as product evolves.
• Monitor digital engagement metrics and review session recordings to check for potential issues on the website (i.e. drop in logins, spike in error messages, etc…)
• Research and respond to inquiries from legal, compliance, and QA teams regarding consumer complaints on the website
• Inspect the production environment to understand actual behavior
• Other duties as assigned
Qualifications:
Required:
• Bachelor’s degree in marketing, Business, or related field
• 1–3 years of user-interface B2C experience preferably within financial services or fintech
• Good understanding of website best practices based on experience
• Experience with QA / UAT Testing
• Experience with web analytics tools such as Full Story, Consumer Journey Analytics (Adobe), Google Analytics or similar
• Strong problem solving and critical thinking skills with a logical thought process
• Self-starter who thrives in a fast-paced environment which constantly evolves and presents new and exciting challenges everyday
• Excellent attention to detail and ability to manage multiple tasks
• Ability to work effectively with a variety of different teams and personalities
• Strong project management and organizational skills
• Excellent written and verbal communication skills
• Current authorization to work in the United States on a full-time basis
Company:
Midland Credit Management (MCM) has helped over 7 million consumers gain control of their financial obligations. Founded in 1953, the company is headquartered in San Diego, USA, with a team of 1001-5000 employees. The company is currently Late Stage.