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Midland Credit Management
Midland Credit Management

60 Midland Credit Management Customer Service Representative Jobs Hiring Near You

Midland Credit Management

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CSS Phone Specialist

Troy, MI · On-site

$20.25/hr

General Education EXPERIENCE: 1-2 years Customer Service and Phones experience KNOWLEDGE, SKILLS ... Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help ...

Midland Credit Management

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CSS Phone Specialist

Troy, MI · On-site

$20.25/hr

General Education EXPERIENCE: 1-2 years Customer Service and Phones experience KNOWLEDGE, SKILLS ... Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help ...

Midland Credit Management

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Internal Legal Specialist **Early Career Opportunity**

Troy, MI · On-site

$17 - $18/hr

Required: 1 - 2 years customer service or clerical experience. Experience with MS Office. Good ... Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help ...

Midland Credit Management

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Internal Legal Specialist **Early Career Opportunity**

Troy, MI · On-site

$17 - $18/hr

Required: 1 - 2 years customer service or clerical experience. Experience with MS Office. Good ... Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help ...

Midland Credit Management

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Group Manager, Operations - Garnishment (No Degree Required)

Troy, MI · On-site

$52K - $58K/yr

The Group Manager Operations also interacts with internal and external customers (including L.O ... Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help ...

Midland Credit Management

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Group Manager, Operations - Garnishment (No Degree Required)

Troy, MI · On-site

$52K - $58K/yr

The Group Manager Operations also interacts with internal and external customers (including L.O ... Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help ...

Midland Credit Management

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Corporate Paralegal I - Licensing

San Diego, CA · On-site

$26 - $32/hr

Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic ...

Midland Credit Management

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Corporate Paralegal I - Licensing

San Diego, CA · On-site

$26 - $32/hr

Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic ...

Midland Credit Management

Staff Counsel

San Diego, CA · On-site

$77K - $88K/yr

Represent client in highly contested cases, counterclaims, appeals and cross claims. Ensure ... Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help ...

Midland Credit Management

Staff Counsel

San Diego, CA · On-site

$77K - $88K/yr

Represent client in highly contested cases, counterclaims, appeals and cross claims. Ensure ... Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help ...

Midland Credit Management

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Group Manager, Operations (No Degree Required)

Troy, MI · On-site

$52K - $58K/yr

Bachelor's EXPERIENCE: 5-7 years' experience in Financial Services, Call Center and/or legal ... Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help ...

Midland Credit Management

CSS Phone Specialist

Troy, MI

$16 - $21.25/hr

General Education EXPERIENCE: 1-2 years Customer Service and Phones experience KNOWLEDGE, SKILLS ... Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help ...

Midland Credit Management

CSS Phone Specialist

Troy, MI · On-site

$16 - $21.25/hr

General Education EXPERIENCE: 1-2 years Customer Service and Phones experience KNOWLEDGE, SKILLS ... Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help ...

Midland Credit Management

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Group Manager, Operations (No Degree Required)

Troy, MI · On-site

$52K - $58K/yr

Bachelor's EXPERIENCE: 5-7 years' experience in Financial Services, Call Center and/or legal ... Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help ...

Midland Credit Management

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Web Marketing Specialist

San Diego, CA · On-site

$70K - $73K/yr

Support business process improvements on the web self-service channel ("SSC"), planning out work ... Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help ...

Midland Credit Management

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Web Marketing Specialist

San Diego, CA · On-site

$70K - $73K/yr

Support business process improvements on the web self-service channel ("SSC"), planning out work ... Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help ...

Midland Credit Management

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Internal Legal Specialist - Garnishment

Troy, MI · On-site

$17.31/hr

High School Diploma or GED EXPERIENCE: 1-2 Years customer service or clerical experience Legal ... Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help ...

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Midland Credit Management Jobs Information

Do workers at Midland Credit Management get paid breaks?

Yes. Most people get paid breaks.
80% of people say they get paid breaks.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and September 2025.

Does Midland Credit Management pay people when they’re sick?

Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and September 2025.

Is the health insurance from Midland Credit Management affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between March 2025 and September 2025.

Do workers at Midland Credit Management worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and July 2025.

Do Midland Credit Management workers get to choose the shifts they work?

Most people get to choose which shifts they work.
67% report that they have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and July 2025.

How easy is it for Midland Credit Management workers to change shifts?

Most people find it easy to change shifts.
100% of people report that it’s easy to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2025.

How easy is it to get time off at Midland Credit Management?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and September 2025.

Do Midland Credit Management managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and July 2025.

Do jobs at Midland Credit Management spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and July 2025.

How easy is it to take sick days at Midland Credit Management?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and September 2025.

Do people at Midland Credit Management feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and September 2025.

Do people at Midland Credit Management get to take their breaks without interruption?

Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and September 2025.

Is it stressful to work at Midland Credit Management?

Most people feel stressed here.
70% of people say they often feel stressed at work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and September 2025.

Do people at Midland Credit Management enjoy their jobs?

Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and September 2025.

Do people at Midland Credit Management recommend working with their team?

Not many people recommend working with their team.
70% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and September 2025.

Do people get enough training when they start at Midland Credit Management?

Most people got enough training when they started.
90% of people report they got enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and September 2025.

Do people get support to advance at Midland Credit Management?

Most people are given support to advance their career here.
In the last year, 71% of people report being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and September 2025.

Do people think Midland Credit Management’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
63% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and September 2025.

Do workers feel well informed about how Midland Credit Management is doing?

Most people feel well informed about how the company is doing.
78% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and September 2025.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Midland Credit Management?

Infographic showing various Customer Service Representative job openings at Midland Credit Management in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

CSS Phone Specialist

Midland Credit Management

Troy, MI • On-site

$20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

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Midland Credit Management rating

8.9

Company rating: 8.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

The CSS Phone Specialist is responsible for handling incoming calls and must be able to effectively address complex and escalated consumer concerns, must actively listen, evaluate all relevant information, and apply sound judgment to ensure consumer inquiries are handled appropriately.


The CSS Phone Specialist must have excellent communication skills, consumer focus, and ability to provide appropriate solutions and alternatives, and use proprietary systems and multi-task effectively. The CSS Phone Specialist is also responsible for appropriately documenting company records and adhering to high call quality standards.


RESPONSIBILITIES
 

Respond to high volume of inbound calls.


Understand and process written consumer documentation as needed to resolve consumer issues 


Identify and escalate issues that may be a risk to the company 


Perform other duties, as assigned



MINIMUM REQUIREMENTS


EDUCATION:  High School Diploma              FIELD OF STUDY:  General Education

EXPERIENCE:  1-2 years Customer Service and Phones experience

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

  • Excellent verbal communication skills
  • Effectively able to diffuse escalated situations 
  • Ability to multi-task
  • Proficiency with MS Office


PREFERRED QUALIFICATIONS


EDUCATION:  Bachelor's                  FIELD OF STUDY:  Business or Related Field

EXPERIENCE:  •      2+ years in Financial Services related field

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

  • Knowledge of FDCPA, FCRA or other regulatory training

Company Description

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law.

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