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Knowledge Manager Jobs in Perry Hall, MD (NOW HIRING)

Chico's FAS, Inc.

Store Manager - Chico's

Baltimore, MD · On-site

$53K - $64K/yr

Clearly articulates brand positioning and educates associates on lifestyle, concepts, and product knowledge. * Manages controllable expenses through effective scheduling and financial discipline.

Peraton

Manager, Technical Training

Windsor Mill, MD · On-site

$104K - $166K/yr

You will oversee all training operations-including curriculum development, instructional design, knowledge management, and performance metrics-to ensure personnel and consumers are equipped with the ...

Peraton

Manager, Technical Training

Windsor Mill, MD · On-site

$104K - $166K/yr

You will oversee all training operations-including curriculum development, instructional design, knowledge management, and performance metrics-to ensure personnel and consumers are equipped with the ...

Peraton

Manager, Technical Training

Windsor Mill, MD · On-site

$104K - $166K/yr

You will oversee all training operations-including curriculum development, instructional design, knowledge management, and performance metrics-to ensure personnel and consumers are equipped with the ...

Barbaricum

Pre-Award: Technical Writer

Aberdeen, MD · On-site

Maintain document repositories, knowledge management portals, and libraries of approved products, ensuring documents are properly version-controlled, archived, and readily accessible. * Apply ...

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All JobsKnowledge JobsKnowledge Manager JobsKnowledge Manager Jobs in Perry Hall, MD

Knowledge Manager information

See Perry Hall, MD salary details

$41.5K

$82.2K

$117.5K

How much do knowledge manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for knowledge manager in Perry Hall, MD is $82,233.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $98,800.00 per year, depending on experience, location, and employer.

What does a knowledge manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What is a knowledge manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in information systems or enterprise content management may earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.

How does a knowledge manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What are the key skills and qualifications needed to thrive as a knowledge manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

More about Knowledge Manager jobs
What cities near Perry Hall, MD are hiring for Knowledge Manager jobs? Cities near Perry Hall, MD with the most Knowledge Manager job openings:
Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Perry Hall, MD as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,233 per year, or $39.5 per hour.

Marketplace Domain Subject Matter Expert (SME)

Computer World Services

Baltimore, MD • On-site, Remote

Full-time

Re-posted 15 days ago

Job description

CWS is pursuing the CMS Marketplace Service Desk (MSD) opportunity. The MSD supports the Center for Consumer Information and Insurance Oversight (CCIIO) by providing technical assistance to issuers, agents and brokers, Application Development Organizations (ADOs), state agencies, and other Affordable Care Act (ACA) Marketplace stakeholders.
The Marketplace Domain SME is a key position responsible for providing deep subject matter expertise in the ACA Health Insurance Marketplace, Qualified Health Plan (QHP) certification, and CCIIO program operations. This individual will serve as the resident domain authority for our MSD team - ensuring service desk operations, knowledge management content, training curricula, and stakeholder communications reflect accurate, current Marketplace policy and regulatory knowledge.
Key Tasks & Responsibilities
Marketplace Domain Expertise and Advisory
  • Serve as the MSD team's primary subject matter authority on ACA/ Patient Protection and ACA (PPACA) policy, regulation, and CCIIO program operations

  • Monitor and interpret annual Notice of Benefit and Payment Parameters (NBPP), plan year guidance, and CCIIO policy updates; brief operations staff on changes affecting MSD scope

  • Provide expert guidance on QHP certification cycle requirements, issuer obligations, and CMS-issuer relationship management

  • Support Tier 2 and Tier 3 escalation resolution for complex policy, regulatory, and plan management inquiries

Knowledge Management
  • Lead development and maintenance of the MSD knowledge base, ensuring accuracy and currency of articles and related materials

  • Author and review Tier 1-3 resolution guides, Standard Operating Procedures (SOP), and escalation playbooks for Marketplace-specific issue categories

  • Ensure knowledge base content reflects current plan year policies, system changes, and issuer/agent-broker guidance

  • Coordinate with AI/automation tools team to ensure triage bots and self-service content accurately reflect current Marketplace guidance

Training and Staff Development
  • Design and deliver Marketplace domain training and mentorship for MSD Customer Service Representatives and Senior Analysts onboarding and annually for plan year refreshers and surge-readiness training materials

Stakeholder and Account Management Support
  • Support Account Manager in issuer communications, onboarding, and annual QHP certification cycle outreach

  • Contribute domain expertise to CMS-facing deliverables including monthly reports, escalation summaries, and continuous improvement recommendations

  • Assist in preparing CMS briefings on Marketplace issue trends, emerging policy questions, and stakeholder feedback patterns

Education & Experience
Education
  • Bachelor's degree required in health policy, public administration, public health, business administration, information technology, or a related field

Experience
  • Minimum 5 years of direct experience supporting CMS CCIIO Marketplace operations, QHP certification, issuer relations, or ACA plan management

  • Direct experience on the CMS Marketplace Service Desk (MSD) or a closely adjacent CCIIO program

  • Demonstrated expertise in QHP certification processes, including HIOS/MPMS submission workflows, plan management requirements, and issuer compliance obligations

  • Experience developing or maintaining knowledge management content, SOPs, or training materials in a federal help desk or program support environment

  • Excellent written and verbal communication skills; experience preparing federal deliverables, briefings, or policy documents

Technical Knowledge
  • In-depth knowledge of HIOS (Health Insurance Oversight System), MPMS (Marketplace Plan Management System), and/or SERFF as used in the QHP certification process

  • Familiarity with CMS Marketplace Quality Initiatives: Quality Rating System (QRS), QHP Enrollee Survey, and Quality Improvement Strategy (QIS)

  • Working knowledge of ACA/PPACA statute, associated federal regulations, and annual CCIIO guidance documents

  • Understanding of CCIIO stakeholder ecosystem

Preferred Qualifications
  • Prior key personnel designation on a CMS or federal health IT service desk contract

  • Experience with ITSM platforms (ServiceNow or equivalent) in a federal service desk environment

  • Experience with AI-assisted knowledge management tools or chatbot/virtual agent content development

  • Established relationships within the CCIIO/Marketplace contractor or federal program community

Certifications
  • PMP, ITIL Foundation, or equivalent project/service management certification preferred

Security Clearance
  • Must be able to obtain a federal Public Trust, Moderate Background Investigation (MBI), or higher clearance

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
  • Remote / Telework with occasional work at CMS CCIIO (Baltimore, MD)

  • Ability to work Eastern Time Zone hours, including flexible scheduling during open enrollment surge periods (October-January)

  • Potential travel for meetings to locations throughout Baltimore, MD and/or Washington, DC areas

$145,000 - $205,000 a year
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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