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Knowledge Manager Jobs in Gilbert, AZ (NOW HIRING)

NTT Data, Inc.

Senior Client Success Manager

Mesa, AZ · On-site

$104K - $172K/yr

KNOWLEDGE & ATTRIBUTES * Working knowledge of Microsoft Office Suite * EXCEL EXPERIENCE A MUST * Working Knowledge of large-scale data center operations and deployments * Project Management ...

NTT Data, Inc.

Senior Client Success Manager

Mesa, AZ · On-site

$104K - $172K/yr

KNOWLEDGE & ATTRIBUTES * Working knowledge of Microsoft Office Suite * EXCEL EXPERIENCE A MUST * Working Knowledge of large-scale data center operations and deployments * Project Management ...

Accenture

Asset Management Manager

Scottsdale, AZ · On-site

Basic Qualifications: 5+ years of industry experience or equivalent knowledge of the asset management industry (i.e., operations, investment technology, compliance, alternatives etc.) Capable of ...

Waymo

Escalation Manager

Tempe, AZ · On-site

Maintain in-house technical knowledge retention and ensure strict compliance with safety and regulatory standards. Coordinate product releases with vendor teams, managing change management and ...

Circle K

Customer Experience Optimization Specialist

Tempe, AZ · On-site

$16.25 - $21.50/hr

Knowledge Management & Content Governance * Own the ongoing maintenance and quality of customer-facing and internal knowledge resources. * Ensure documentation, guides, support content, and knowledge ...

OMC

Product Manager

Tempe, AZ

Working knowledge of systems, integrations, APIs, data flows, and software development processes; development expertise is not required. * Experience with intranets, knowledge management, enterprise ...

Okland Construction Co., Inc.

Product Manager

Tempe, AZ · On-site

Working knowledge of systems, integrations, APIs, data flows, and software development processes; development expertise is not required. * Experience with intranets, knowledge management, enterprise ...

OMC

Product Manager

Tempe, AZ · On-site

Working knowledge of systems, integrations, APIs, data flows, and software development processes; development expertise is not required. * Experience with intranets, knowledge management, enterprise ...

Waymo

Escalation Manager

Tempe, AZ · On-site

Maintain in-house technical knowledge retention and ensure strict compliance with safety and regulatory standards. Coordinate product releases with vendor teams, managing change management and ...

Neura Market

Escalation Manager

Tempe, AZ · On-site

$150 - $200/hr

Maintain in-house technical knowledge retention and ensure strict compliance with safety and regulatory standards. Coordinate product releases with vendor teams, managing change management and ...

Collabera

Technical Writer

Phoenix, AZ · On-site

They are seeking a Technical Writer who will be responsible for creating and reviewing Knowledge Management content to enhance the customer experience and ensure consistency across business units.

Inserso

Program Manager

Chandler, AZ · On-site

Teams that the Program Manager will manage provide support across different IT areas including incident and problem coordination, network operations center, change management, knowledge management ...

Inserso Corporation

Program Manager

Chandler, AZ · On-site

$150 - $200/hr

Teams that the Program Manager will manage provide support across different IT areas including incident and problem coordination, network operations center, change management, knowledge management ...

Inserso

Program Manager

Chandler, AZ · On-site

Teams that the Program Manager will manage provide support across different IT areas including incident and problem coordination, network operations center, change management, knowledge management ...

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Knowledge Manager information

See Gilbert, AZ salary details

$40.5K

$80.2K

$114.5K

How much do knowledge manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for knowledge manager in Gilbert, AZ is $80,150.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,400.00 and $96,300.00 per year, depending on experience, location, and employer.

What is a knowledge manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

What does a knowledge manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What are the key skills and qualifications needed to thrive as a knowledge manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

How does a knowledge manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn a median annual salary of around $80,000 to $110,000, depending on experience, industry, and location. Senior roles or those with specialized skills in information systems or content management may earn higher salaries, often exceeding $120,000 annually.

What is the career path of a knowledge manager?

A knowledge manager typically starts in roles such as information specialist or librarian, then advances to senior knowledge management positions, team lead, or director. Career progression often involves developing expertise in information systems, data management, and collaboration tools, with certifications like CKM (Certified Knowledge Manager) supporting advancement.

What skills do you need to be a knowledge manager?

Knowledge managers need strong communication, organizational, and analytical skills to effectively organize and share information. They should be proficient with knowledge management tools and technologies, such as content management systems and collaboration platforms, and often require a background in information science, library science, or related fields.
More about Knowledge Manager jobs

What cities near Gilbert, AZ are hiring for Knowledge Manager jobs?

Cities near Gilbert, AZ with the most Knowledge Manager job openings:

Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Gilbert, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $83,438 per year, or $40.1 per hour.

Senior Client Success Manager

Mesa, AZ • On-site

NTT Data, Inc.
IT Services • 10K+ employees
Learn more about NTT Data, Inc.external

$104K - $172K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

NTT Data rating

7.5

Company rating: 7.5 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

110th of 226 rated it services

Job description

Make an impact at NTT Global Data Centers
Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
Your role at a glance
The Senior Client Success Manager is responsible for the onboarding, implementation, and lifecycle account management for Hyperscale or mid-size to large Enterprise clients.
What we are looking for
KEY responsibilities
  • Manages all aspects of client lifecycle from pre-implementation to post-implementation and account renewals, focused on assigned clients.
  • Establishes and maintains effective client relationships.
  • Effectively communicates and interacts with clients, vendors, and internal department team members.
  • Maintains periodic account health assessments to drive client retention.
  • Gathers and tracks client requirements and specifications, including changes.
  • Develops and maintains various client account documentation.
  • Documents and publishes meeting agendas and associated minutes, and tracks action items, owners, and due dates.
  • Prepares status reports to keep management, clients, and project team informed of project status and related issues.
  • Recommends appropriate process and procedure revisions in support of continuous improvement.
  • Coordinates, tracks and reports on quality assurance metrics and testing.
  • Adheres to departmental objectives and metrics to provide a high level of client service Manages approved corporate strategic projects.
  • Manages key support systems related to technology systems, training, documentation, and knowledge management.
  • Responsible for reviewing and understanding client specific contracts and SLA terms.
  • Performs other tasks as assigned.

KNOWLEDGE & ATTRIBUTES
  • Working knowledge of Microsoft Office Suite
    • EXCEL EXPERIENCE A MUST
  • Working Knowledge of large-scale data center operations and deployments
  • Project Management Experience at the Deployment and Program Level
  • Knowledge of IT infrastructure preferred
  • Knowledge of IT managed services and/or cloud computing a plus
  • ITIL Certification or Process Improvement Certifications a plus
  • Knowledge of SSAE 16 and other industry certifications a plus
  • Able to present routinely to executive team
  • Possess excellent problem solving, critical thinking and interpersonal skills
  • Possess excellent verbal and written communication skills
  • Possess excellent client service skills
  • Highly motivated self-starter

ACADEMIC QUALIFICATIONS & CERTIFICATIONS
  • B/S degree or equivalent education and/or work experience required.
  • PMP Certification preferred but not required.

REQUIRED EXPERIENCE
  • Must have a minimum of 5 years of relevant experience, that includes a minimum of 2 + years in the data center co-location industry or Managed Services Vertical.

PHYSICAL REQUIREMENTS
  • Primarily sitting with some walking, standing, and bending.
  • Able to hear and speak with others and to use a telephone and 2-way radio.
  • Close visual work on a computer terminal.
  • Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments.
  • Ability to lift and carry objects weighing up to 20 pounds.

Work conditions & other requirements
  • Hybrid role, with onsite presence 3 days a week plus remote work.
  • Regular time spent in data centers and typical office environments with varying temperatures and noise levels.
  • Extensive daily usage of computer and/or workstation keyboards and terminals.
  • Periodic travel to other NTT GDC Americas' locations, and client or vendor sites.
  • Must be able to respond to emergency situations and responsible to carry a cell phone and provide 24 x 7 support as needed.
  • Must be willing to work outside normal business hours, including weekends, late nights, holidays.
  • Can travel internationally if required.

Compensation Pay Range
"This is a remote position that requires reliable internet connection and electricity.
This position also requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $104,100 - $172,500.00.
All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package."
Who we are
As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

What NTT Data employees say

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Hours and flexibility

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About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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