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Knowledge Manager Jobs in Forney, TX (NOW HIRING)

Vizient, Inc.

Transformation Manager

Irving, TX · On-site

$88K - $155K/yr

Contribute to knowledge management, standardization, and continuous improvement initiatives. Qualifications: * Relevant degree preferred. * 5 or more years of relevant experience required.

Global Data Systems Inc

Account Manager

Dallas, TX

Knowledge of data governance, information protection, retention, eDiscovery, audit readiness, and ... Experience managing and growing mid-market or enterprise accounts across modern workplace, Copilot ...

Global Data Systems Inc

Account Manager

Dallas, TX · On-site

... knowledge management, and secure data readiness. • Experience selling to compliance-heavy industries such as healthcare, financial services, government, education, energy, and legal. • Executive ...

Fox Rothschild

Proposal Manager

Dallas, TX · On-site

Liaising with Knowledge Management to procure and analyze competitive intelligence, industry research, and corporate information, helping attorneys and BD leaders translate data into compelling ...

New

ettain group

Business Analyst- Oracle CX

Irving, TX

If no direct experience with the Oracle CX CRM and/or Knowledge Management System modules, then experience needed with other vendor CRM, Ticket, and Knowledge Management Additional Information 7-9 ...

Global Data Systems Inc.

Account Manager

Dallas, TX · On-site

... knowledge management, and secure data readiness. · Experience selling to compliance-heavy industries such as healthcare, financial services, government, education, energy, and legal. · Executive ...

Global Data Systems

Account Manager

Dallas, TX · On-site

... knowledge management, and secure data readiness. · Experience selling to compliance-heavy industries such as healthcare, financial services, government, education, energy, and legal. · Executive ...

ettain group

Business Analyst- Oracle CX

Irving, TX · On-site

If no direct experience with the Oracle CX CRM and/or Knowledge Management System modules, then experience needed with other vendor CRM, Ticket, and Knowledge Management Additional Information 7-9 ...

Fixity Technologies LLC

UX Writer

Plano, TX · On-site

... Knowledge Management & Documentation Scalability ● Go-to-Market Messaging & Product Positioning ● Behavioral Economics in UX ● Cross-functional Stakeholder Facilitation ● Agile / Advanced ...

Photon

Product Manager- Dallas, TX

Dallas, TX · On-site

Knowledge Management: Document and synthesize research findings, insights, and validated learnings to build a comprehensive knowledge base that informs future product decisions. * Stay Ahead of the ...

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Showing results 41-60

All JobsKnowledge JobsKnowledge Manager JobsKnowledge Manager Jobs in Forney, TX

Knowledge Manager information

See Forney, TX salary details

$39.2K

$77.6K

$110.8K

How much do knowledge manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for knowledge manager in Forney, TX is $77,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $93,200.00 per year, depending on experience, location, and employer.

What does a knowledge manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What is a knowledge manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in information systems or enterprise content management may earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.

How does a knowledge manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What are the key skills and qualifications needed to thrive as a knowledge manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

More about Knowledge Manager jobs
What job categories do people searching Knowledge Manager jobs in Forney, TX look for? The top searched job categories for Knowledge Manager jobs in Forney, TX are:
What cities near Forney, TX are hiring for Knowledge Manager jobs? Cities near Forney, TX with the most Knowledge Manager job openings:
Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Forney, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 14% Part Time, 1% Temporary, and 7% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $77,581 per year, or $37.3 per hour.

Contact Center Operations and Transformation Functional Manager

Deloitte

Dallas, TX • On-site

Full-time

Re-posted 15 days ago

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

45th of 150 rated financial services

Job description

Contact Center Operations and Transformation Functional Manager

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a Manager in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.

You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.

Key responsibilities include:

  • Leading contact center operations and transformation engagements for clients across various industries
  • Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
  • Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
  • Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
  • Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
  • Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
  • Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
  • Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
  • Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
  • Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
  • 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
  • 2+ years of experience serving clients across various industries, with an understanding of customer operations, service environments, and industry-specific business challenges
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
  • Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
  • Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
  • Experience with Salesforce.
  • Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
  • Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
  • PMP, Six Sigma, Lean, Agile, or related certifications
  • Master of Business Administration or other relevant advanced degree.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Qualifications:

Contact Center Operations and Transformation Functional Manager

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a Manager in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.

You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.

Key responsibilities include:

  • Leading contact center operations and transformation engagements for clients across various industries
  • Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
  • Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
  • Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
  • Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
  • Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
  • Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
  • Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
  • Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
  • Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
  • 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
  • 2+ years of experience serving clients across various industries, with an understanding of customer operations, service environments, and industry-specific business challenges
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
  • Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
  • Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
  • Experience with Salesforce.
  • Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
  • Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
  • PMP, Six Sigma, Lean, Agile, or related certifications
  • Master of Business Administration or other relevant advanced degree.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not ty...

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