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Knowledge Management Content Manager Jobs (NOW HIRING)

MANTECH

Knowledge Manager

Fort George G Meade, MD · On-site

Working with management and internal teams to successfully navigate knowledge management initiatives and information sharing protocols. * Documenting and updating required knowledge management ...

Keybank

Web Content Manager

Brooklyn, OH · On-site

Strong knowledge of HTML and experience with web content management systems, specifically component-based systems, AEM preferred. * Strong understanding of web marketing concepts including search ...

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Knowledge Management Content Manager information

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How much do knowledge management content manager jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for knowledge management content manager in the United States is $38.91, according to ZipRecruiter salary data. Most workers in this role earn between $26.20 and $45.19 per hour, depending on experience, location, and employer.

What is a Knowledge Management Content Manager?

A Knowledge Management Content Manager is responsible for overseeing the creation, organization, and maintenance of information and resources within an organization. Their main goal is to ensure that valuable knowledge is easily accessible to employees, promoting efficiency and informed decision-making. This role often involves developing content strategies, managing digital knowledge bases, and collaborating with different teams to capture and share best practices. They also evaluate and improve knowledge-sharing tools and processes to enhance productivity across the company.

What are the key skills and qualifications needed to thrive as a Knowledge Management Content Manager?

To thrive as a Knowledge Management Content Manager, you need expertise in information architecture, content strategy, and digital knowledge management, often supported by a relevant degree and experience in content or knowledge roles. Familiarity with content management systems (CMS), knowledge base platforms, and collaboration tools like SharePoint or Confluence is typically required. Strong organizational skills, attention to detail, and the ability to communicate complex information clearly are critical soft skills in this position. These skills ensure the effective organization, accessibility, and usability of institutional knowledge, enabling teams to work more efficiently and make informed decisions.

How does a Knowledge Management Content Manager typically collaborate with other departments to ensure information accuracy and accessibility?

A Knowledge Management Content Manager works closely with subject matter experts, IT teams, and end users across the organization to gather, validate, and update content. This collaboration often involves regular meetings, feedback sessions, and the use of content management systems to streamline knowledge sharing. By fostering open communication and understanding the needs of various departments, the manager ensures that documentation is both accurate and easily accessible, directly supporting productivity and organizational learning.

What are popular job titles related to Knowledge Management Content Manager jobs?

For Knowledge Management Content Manager jobs, the most frequently searched job titles are:

Lead Knowledge Enablement Analyst

Naples, FL • On-site

Cliftonlarsonallen
Accounting Services • 5 - 10K employees
Learn more about Cliftonlarsonallenexternal

Full-time

Medical, Dental, Vision, Retirement

Posted 18 days ago

CliftonLarsonAllen rating

7.1

Company rating: 7.1 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

Job description

CLA is a top professional services firm delivering wealth advisory, outsourcing, audit, tax, and consulting services. We believe our people belong here and are empowered to grow, make an impact, and build rewarding careers. We are seeking a Lead Knowledge Enablement Analyst to join our Product Operations team.

This role will lead the evolution of knowledge management practices across the firm by defining and advancing knowledge management strategy, governance, operational excellence, and knowledge enablement practices across business functions. This role leads the design of scalable knowledge capabilities that improve organizational effectiveness, reduce knowledge silos, strengthen operational maturity, and enable future digital and AI-supported experiences. The role establishes governance models, influences standards, leads cross-functional initiatives, and partners with senior stakeholders to build sustainable knowledge management capabilities

How You'll Create Opportunities As a Lead Knowledge Enablement Analyst, you will:

Strategic Leadership

  • Define and lead knowledge management strategies, roadmaps, maturity plans, and governance models across multiple business functions or operational domains.
  • Establish scalable standards for documentation governance, knowledge lifecycle management, content quality, taxonomy, metadata, repository structure, and ownership.
  • Develop long-term approaches that improve operational consistency, knowledge reuse, support readiness, and organizational effectiveness.
  • Evaluate emerging trends, technologies, and leading practices related to knowledge management, digital enablement, search, automation, and AI readiness.
  • Serve as a senior subject matter expert and trusted advisor on knowledge management strategy and operational maturity.

Governance & Operational Excellence

  • Design governance frameworks that drive accountability, consistency, quality, and sustainable knowledge practices.
  • Lead efforts to define content ownership models, review cycles, retirement criteria, metadata standards, lifecycle requirements, and quality expectations.
  • Provide strategic oversight of repository structures, information architecture, documentation standards, and content governance practices.
  • Lead initiatives that improve content discoverability, trustworthiness, usability, and reuse across teams.
  • Help establish common practices that allow teams to maintain domain-specific ownership while following shared organizational standards.

Enterprise Partnership & Influence

  • Partner with senior leaders and cross-functional stakeholders to align knowledge management strategies with business priorities.
  • Lead governance forums, working groups, centers of excellence, and cross-functional initiatives focused on standardization, knowledge sharing, and operational maturity.
  • Influence adoption of consistent knowledge management practices across functions, repositories, and operational processes.
  • Provide guidance to stakeholders navigating complex documentation, governance, repository, or knowledge-sharing challenges.
  • Lead through influence and provide direction to teams or contributors without direct people management responsibility.

Measurement & Continuous Improvement

  • Establish measures of effectiveness for knowledge management capabilities, governance maturity, operational readiness, and content quality.
  • Analyze organizational trends, risks, and opportunities using inputs such as support tickets, feedback, search behavior, audits, incidents, onboarding challenges, and process gaps.
  • Lead initiatives that improve documentation quality, content freshness, search effectiveness, support readiness, ticket deflection, onboarding efficiency, and incident response consistency.
  • Identify strategic opportunities to close knowledge gaps and scale improvements across functions.
  • Use insights and measurement to prioritize improvements and demonstrate the value of knowledge management practices.

Digital & AI Readiness

  • Define standards that support self-service, automation, AI-enabled experiences, Copilot, agents, and future digital worker capabilities.
  • Partner with technology, data, and business teams to improve how knowledge is structured, retrieved, reused, and governed.
  • Lead efforts to prepare knowledge assets for digital and AI-enabled support models.
  • Evaluate opportunities to improve knowledge retrieval, automation, machine readability, and operational scalability.
  • Guide stakeholders in structuring content so it can be used effectively by both people and AI-enabled tools.

Experience

  • 6 years of relevant experience required.
  • Experience in knowledge management, information architecture, content strategy, documentation management, service management preferred.

Education

  • Bachelor's degree is required. Combination of relevant experience, education, and training may be accepted in lieu of degree.
  • Degree in Business, Communications, Information Management, or Organizational Development preferred.

Technical Competencies

  • Experience with SharePoint, ServiceNow, intranet platforms, document libraries, knowledge bases, or similar content repositories.
  • Familiarity with documentation standards, process mapping, content governance, or knowledge management practices.
  • Experience working with Microsoft 365 or similar collaboration tools.
  • Experience with taxonomy, metadata, search optimization, repository governance, or information architecture.
  • Experience supporting service management, operational readiness, change management, training, support enablement, or enterprise platform initiatives.
  • Experience with AI-enabled knowledge solutions, Copilot, ChatGPT, agentic workflows, retrieval-augmented generation, prompt frameworks, or machine-readable documentation.

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Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.


To view a complete list of benefits, click here.


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About CliftonLarsonAllen

Sourced by ZipRecruiter

CliftonLarsonAllen (CLA) is a leading professional services company based in Minneapolis, MN, US. CLA operates in the accounting industry and offers a broad range of products and services such as wealth advisory, outsourcing, audit, tax, and consulting services. The company was founded in 1953 with a merger between two firms, Clifton Gunderson and LarsonAllen, in 2012. Working in accordance with their mission to create opportunities for clients, people, and communities, they have established a presence across the US, serving privately held businesses, non-profits, and governmental entities. Recognized for their contributions, CLA has received accolades such as the Innovative Firm of the Year award.

Industry

Accounting services

Company size

5,001 - 10,000 Employees

Headquarters location

Minneapolis, MN, US

Year founded

2012

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