Technical Support Representative
$18 - $25/hr
Contribute to internal knowledge base. * Improves system performance by identifying problems; recommending changes. * Follow up and make scheduled callbacks to customers where necessary. * Stay ...
Technical Support Representative
$18 - $25/hr
Contribute to internal knowledge base. * Improves system performance by identifying problems; recommending changes. * Follow up and make scheduled callbacks to customers where necessary. * Stay ...
Solution Architect
Austin, TX · On-site
$80 - $83/hr
Maintain runbooks, SOPs, and knowledge base documentation * Provide operational reporting including SLA tracking, incident trends, and recurring issues * Mentor support teams and ensure adherence to ...
Quick apply
Solution Architect
Austin, TX · On-site
$80 - $83/hr
Maintain runbooks, SOPs, and knowledge base documentation * Provide operational reporting including SLA tracking, incident trends, and recurring issues * Mentor support teams and ensure adherence to ...
Product Support Analyst 7077
Austin, TX · On-site +1
The analyst will monitor and resolve support incidents, maintain support documentation and knowledge base articles, and work with business and technical teams to ensure timely resolution of issues.
New
Product Support Analyst 7077
Austin, TX · On-site +1
The analyst will monitor and resolve support incidents, maintain support documentation and knowledge base articles, and work with business and technical teams to ensure timely resolution of issues.
New
IT Support Technician
Austin, TX · On-site
$21.25 - $29.25/hr
Logging all work accurately in HaloITSM, following established knowledge base articles and runbooks, and documenting device configurations, software deployments, and resolutions for recurring issues
IT Support Technician
Austin, TX · On-site
$21.25 - $29.25/hr
Logging all work accurately in HaloITSM, following established knowledge base articles and runbooks, and documenting device configurations, software deployments, and resolutions for recurring issues
Ensure the Support Knowledge Base is accurate, comprehensive, and up to date. Incident & Change Management * Represent Tier 2 Support in triage meetings, ATCM sessions, and operational readiness ...
Ensure the Support Knowledge Base is accurate, comprehensive, and up to date. Incident & Change Management * Represent Tier 2 Support in triage meetings, ATCM sessions, and operational readiness ...
Knowledge base content prevents tickets and accelerates self-service Core Work Units 1) Frontline Support for Observability & Tooling * Manage Slack threads and tickets (roughly 50/50) * Handle a ...
Quick apply
Knowledge base content prevents tickets and accelerates self-service Core Work Units 1) Frontline Support for Observability & Tooling * Manage Slack threads and tickets (roughly 50/50) * Handle a ...
Future Openings - SRE Support Engineer - Observability
Austin, TX · On-site +1
$56.50 - $75/hr
Knowledge base content prevents tickets and accelerates self-service Core Work Units 1) Frontline Support for Observability & Tooling * Manage Slack threads and tickets (roughly 50/50) * Handle a ...
Future Openings - SRE Support Engineer - Observability
Austin, TX · On-site +1
$56.50 - $75/hr
Knowledge base content prevents tickets and accelerates self-service Core Work Units 1) Frontline Support for Observability & Tooling * Manage Slack threads and tickets (roughly 50/50) * Handle a ...
Helpdesk Technician
$19.75 - $26.75/hr
Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified * Other duties as assigned Qualifications * 1-2+ years of hands-on ...
Helpdesk Technician
$19.75 - $26.75/hr
Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified * Other duties as assigned Qualifications * 1-2+ years of hands-on ...
Helpdesk Technician
Austin, TX · On-site
$19.75 - $26.75/hr
Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified * Other duties as assigned Qualifications * 1-2+ years of hands-on ...
Helpdesk Technician
Austin, TX · On-site
$19.75 - $26.75/hr
Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified * Other duties as assigned Qualifications * 1-2+ years of hands-on ...
Technical Support Representative
Round Rock, TX · On-site
$18 - $25/hr
Contribute to internal knowledge base. * Improves system performance by identifying problems; recommending changes. * Follow up and make scheduled callbacks to customers where necessary. * Stay ...
Technical Support Representative
Round Rock, TX · On-site
$18 - $25/hr
Contribute to internal knowledge base. * Improves system performance by identifying problems; recommending changes. * Follow up and make scheduled callbacks to customers where necessary. * Stay ...
Product Support Analyst
Austin, TX · On-site
The analyst will monitor and resolve support incidents, maintain support documentation and knowledge base articles, and work with business and technical teams to ensure timely resolution of issues.
New
Product Support Analyst
Austin, TX · On-site
The analyst will monitor and resolve support incidents, maintain support documentation and knowledge base articles, and work with business and technical teams to ensure timely resolution of issues.
New
Technical Support Representative
$18 - $25/hr
Contribute to internal knowledge base. * Improves system performance by identifying problems; recommending changes. * Follow up and make scheduled callbacks to customers where necessary. * Stay ...
Technical Support Representative
$18 - $25/hr
Contribute to internal knowledge base. * Improves system performance by identifying problems; recommending changes. * Follow up and make scheduled callbacks to customers where necessary. * Stay ...
Helpdesk Technician
$19.75 - $26.75/hr
Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified * Other duties as assigned Qualifications * 1-2+ years of hands-on ...
Quick apply
Helpdesk Technician
$19.75 - $26.75/hr
Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified * Other duties as assigned Qualifications * 1-2+ years of hands-on ...
Product Support Analyst
Austin, TX · On-site +1
The analyst will monitor and resolve support incidents, maintain support documentation and knowledge base articles, and work with business and technical teams to ensure timely resolution of issues.
New
Product Support Analyst
Austin, TX · On-site +1
The analyst will monitor and resolve support incidents, maintain support documentation and knowledge base articles, and work with business and technical teams to ensure timely resolution of issues.
New
Product Support Analyst
Austin, TX · On-site +1
The analyst will monitor and resolve support incidents, maintain support documentation and knowledge base articles, and work with business and technical teams to ensure timely resolution of issues.
New
Product Support Analyst
Austin, TX · On-site +1
The analyst will monitor and resolve support incidents, maintain support documentation and knowledge base articles, and work with business and technical teams to ensure timely resolution of issues.
New
ELM Project Manager, BBX (Base Building Excellence), BBX (Base Building Excellence)
Austin, TX · On-site
... technical knowledge of base building systems (HVAC, electrical distribution, plumbing, fire suppression, BMS controls, and emergency power) to evaluate design specifications, troubleshoot ...
ELM Project Manager, BBX (Base Building Excellence), BBX (Base Building Excellence)
Austin, TX · On-site
... technical knowledge of base building systems (HVAC, electrical distribution, plumbing, fire suppression, BMS controls, and emergency power) to evaluate design specifications, troubleshoot ...
... knowledge base systems. Candidates must be based in the Austin, TX metro area. Our service desk team primarily works from home offices. They are occasionally dispatched to customer sites in the ...
... knowledge base systems. Candidates must be based in the Austin, TX metro area. Our service desk team primarily works from home offices. They are occasionally dispatched to customer sites in the ...
... technical knowledge of base building systems (HVAC, electrical distribution, plumbing, fire suppression, BMS controls, and emergency power) to evaluate design specifications, troubleshoot ...
... technical knowledge of base building systems (HVAC, electrical distribution, plumbing, fire suppression, BMS controls, and emergency power) to evaluate design specifications, troubleshoot ...
ELM Project Manager, BBX (Base Building Excellence), BBX (Base Building Excellence)
Austin, TX · On-site
... technical knowledge of base building systems (HVAC, electrical distribution, plumbing, fire suppression, BMS controls, and emergency power) to evaluate design specifications, troubleshoot ...
ELM Project Manager, BBX (Base Building Excellence), BBX (Base Building Excellence)
Austin, TX · On-site
... technical knowledge of base building systems (HVAC, electrical distribution, plumbing, fire suppression, BMS controls, and emergency power) to evaluate design specifications, troubleshoot ...
Ensure the knowledge base is clear, expansive and up-to-date, as it is the foundation for all of our AI processes. * Be a Product Expert : Master all aspects of the Product, including features ...
Ensure the knowledge base is clear, expansive and up-to-date, as it is the foundation for all of our AI processes. * Be a Product Expert : Master all aspects of the Product, including features ...
Knowledge Base information
See Austin, TX salary details
$44.1K - $57K
6% of jobs
$57K - $69.9K
5% of jobs
$69.9K - $82.8K
1% of jobs
$87.2K is the 25th percentile. Wages below this are outliers.
$82.8K - $95.7K
36% of jobs
The median wage is $97.4K / yr.
$95.7K - $108.5K
12% of jobs
$108.5K - $121.4K
11% of jobs
$126.4K is the 75th percentile. Wages above this are outliers.
$121.4K - $134.3K
12% of jobs
$134.3K - $147.2K
8% of jobs
$147.2K - $160.1K
3% of jobs
$160.1K - $173K
3% of jobs
$173K - $185.9K
3% of jobs
$44.1K
$111.7K
$185.9K
How much do knowledge base jobs pay per year?
As of Aug 16, 2026, the average yearly pay for knowledge base in Austin, TX is $111,700.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,700.00 and $133,800.00 per year, depending on experience, location, and employer.
What does a knowledge base job involve?
A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.
What are the key skills and qualifications needed to thrive in a knowledge base position?
To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.
What are the most commonly searched types of Knowledge Base jobs in Austin, TX?
The most popular types of Knowledge Base jobs in Austin, TX are:
What are popular job titles related to Knowledge Base jobs in Austin, TX?
For Knowledge Base jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Knowledge Base jobs in Austin, TX look for?
The top searched job categories for Knowledge Base jobs in Austin, TX are:
What cities near Austin, TX are hiring for Knowledge Base jobs?
Cities near Austin, TX with the most Knowledge Base job openings:
$18 - $25/hr
Full-time
Posted 27 days ago
Job description
As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in a variety of methods, such as alarm monitoring, emails, and chat. You will analyze, troubleshoot and resolve technical issues for various types, including connectivity, installation, and equipment defects. You may remotely configure and troubleshoot client’s equipment or simply educate customers. In the event that an issue cannot be resolved, you will escalate to the next tier of support or arrange dates, times and access arrangements for a service call. You’ll utilize multiple computers and databases to record the results of interactions.
- Provides answers to clients by identifying problems; researching answers; guiding clients through corrective steps.
- Research required information using available resources.
- Respond to tickets, resolve underlying issues and document occurrences and solutions.
- Identify and escalate priority issues per Client specifications.
- Contribute to internal knowledge base.
- Improves system performance by identifying problems; recommending changes.
- Follow up and make scheduled callbacks to customers where necessary.
- Stay current with system information, changes and updates.
The ideal candidate will satisfy the following requirements and qualifications:
- World-class customer service skills
- Excellent analyzation skills
- Problem solving capabilities
- Proficient computer skills in remote desktops, G-Suite and OS navigation
- Demonstrated proficiency in typing and grammar
- Ability to organize documents and records as well as detailed note taking.
- High School diploma or General Education Degree
- Experience in Help Desk, Energy Management, HVAC, or Electrical is preferred
USD $18.00 - USD $25.00 /Hr.
About Facility Solutions Group
Sourced by ZipRecruiter
For 40 years, FSG has helped Businesses of all sizes with Lighting, Electrical, Signage & Technology challenges. But it is not what we do that makes us different, it's why we do it. FSG was founded in 1982 on the guiding principle that Hard work, Dedication to excellence, and Continual learning will always yield a positive result for everyone involved. Since then, FSG has grown from a Small lighting Distributor in San Antonio Texas, to one of the Nation's largest lighting Distributors and Electrical Contractors. Today, FSG employs more than 2000 Employees Nationwide and works with more than a thousand affiliate vendors from all four corners of the Nation. FSG's customers list includes every type of Business from top name Multisite Consumer Brands, to General Contractors, to local neighborhood Businesses.
Industry
Facilities support services
Company size
1,001 - 5,000 Employees
Headquarters location
Austin, TX, US
Year founded
1982