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Knowledge Base Jobs in Georgia (NOW HIRING)

Global IT Family

ServiceNow Developer

Athens, GA · On-site

$52.25 - $71.75/hr

Knowledge Management: Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability. Implementation & Integration: Perform full lifecycle ...

nLeague Services

Sr. ServiceNow Developer

Athens, GA · On-site

$52.25 - $71.75/hr

Knowledge Management : Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability. Implementation & Integration: Perform full lifecycle ...

Coventek Inc

Sr. ServiceNow Developer - 805492

Atlanta, GA · Remote

$52 - $71.50/hr

Knowledge Management: Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability. * Implementation & Integration:Perform full lifecycle ...

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Knowledge Base information

Which 3 jobs will survive AI?

Knowledge Base roles, such as technical writers, customer support specialists, and trainers, are likely to persist as they require complex communication, empathy, and contextual understanding that AI cannot fully replicate. These jobs often involve interpreting nuanced information, managing relationships, and adapting to new knowledge, making them more resilient to automation. Skills in critical thinking, problem-solving, and domain expertise will continue to be valuable in these roles.

What are the typical daily responsibilities of a Knowledge Base Specialist?

A Knowledge Base Specialist’s daily tasks often include researching, creating, and updating articles or FAQs to ensure documentation is clear and current. They collaborate closely with support teams, product managers, and subject matter experts to gather information and address recurring user issues. Regular quality audits, monitoring user feedback, and optimizing content for searchability are also key parts of the role. This position requires balancing multiple projects and adapting documentation as products or services evolve, contributing directly to enhanced customer satisfaction and team efficiency.

What are the key skills and qualifications needed to thrive in the Knowledge Base position, and why are they important?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

How to make 10000 a month with no degree?

A knowledge base specialist can potentially earn $10,000 a month by developing expertise in technical writing, content creation, or customer support, often through freelance work or remote positions. Building skills in writing, research, and using tools like content management systems can help increase earning potential without a degree, especially with experience and a strong portfolio.

What are knowledge-based jobs?

Knowledge-based jobs involve roles that require specialized knowledge, expertise, and analytical skills, often in fields like information technology, research, or consulting. These jobs typically involve problem-solving, data analysis, and the use of tools such as databases or software to support decision-making and innovation.

What professions make 200,000 a year without a degree?

Professions such as commercial pilots, real estate brokers, and certain sales managers can earn $200,000 or more annually without requiring a college degree. Success in these roles often depends on experience, skills, licensing, or certifications rather than formal education. High-performance sales roles and specialized trades may also reach this income level with experience and effort.

What does a Knowledge Base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

What are the most commonly searched types of Knowledge Base jobs in Georgia? The most popular types of Knowledge Base jobs in Georgia are:
What are popular job titles related to Knowledge Base jobs in Georgia? For Knowledge Base jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Knowledge Base jobs in Georgia look for? The top searched job categories for Knowledge Base jobs in Georgia are:
What cities in Georgia are hiring for Knowledge Base jobs? Cities in Georgia with the most Knowledge Base job openings:
Knowledge Base jobs near you
Infographic showing various Knowledge Base job openings in Georgia as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 10% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.
BORUSG Sr. ServiceNow Developer

BORUSG Sr. ServiceNow Developer

TALENT Software Services

Athens, GA • On-site

$45.25 - $62.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:
TALENT Software Services is seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration tasks for the University System of Georgia's ServiceNow implementation. The role involves designing, coding, testing, and modifying software while collaborating with technical teams and business stakeholders to optimize the ServiceNow platform.
Responsibilities:
• Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platform's workflow and Flow Designer capabilities for process automation.
• Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.
• Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
• Perform full lifecycle implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third-party business systems.
• Create, configure, and maintain ServiceNow reports and dashboards to provide actionable insights to key stakeholders.
• Author clear, concise technical and process documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.
Qualifications:
Required:
• Must have direct, hands-on experience implementing or being an active part of a core ServiceNow Implementation team (e.g., full platform rollouts, major module deployment, or system migrations).
• Minimum of 3-5 years of hands-on experience as a ServiceNow Developer/Administrator.
• Strong technical knowledge and implementation experience with ITSM (Incident, problem, change, knowledge, and catalog/request management).
• Strong technical knowledge and implementation experience with CSM (Customer Service Management).
• Working knowledge and experience with HRSD (Human Resources Service Delivery) and CMDB.
• Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI Policies, and integration protocols (REST/SOAP).
• Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.
• Proven ability to work independently, manage time effectively, and drive assignments/projects through to successful completion.
• Excellent written and verbal communication skills, with a talent for drafting clear business correspondence and technical documentation.
• Exceptional customer service skills with the ability to respond to sensitive, critical, or high-pressure issues.
• A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.
• Highly organized, flexible, and capable of prioritizing tasks in a fast-paced environment.
Preferred:
• Prior working experience within higher education, institutions/systems of government entities (federal, state, or local) is highly desirable.
• ServiceNow-Related Certifications: Such as Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM.
• Local candidates preferred but 100% remote is acceptable.
Company:
Talent Software Services is an IT staffing services company of healthcare and government sectors. Founded in 1987, the company is headquartered in Saint Paul, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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