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Knowledge Base Manager Jobs in Austin, TX (NOW HIRING)

Last Energy

Helpdesk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

... and the managed device fleet * Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified * Other duties as assigned ...

Last Energy

Helpdesk Technician

Austin, TX

$19.75 - $26.75/hr

... and the managed device fleet * Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified * Other duties as assigned ...

Central Health

Supervisor, User Support

Austin, TX

... knowledge base articles pertaining to Service Desk operations as needed and/or requested by the User Support Manager.-Manage day-to-day queue performance, workload distribution, and staffing ...

Central Health

Supervisor, User Support

Austin, TX · On-site

... knowledge base articles pertaining to Service Desk operations as needed and/or requested by the User Support Manager. -Manage day-to-day queue performance, workload distribution, and staffing ...

Last Energy

Helpdesk Technician

Austin, TX

$19.75 - $26.75/hr

... and the managed device fleet * Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified * Other duties as assigned ...

New

Central Health

Supervisor, User Support

Austin, TX

... knowledge base articles pertaining to Service Desk operations as needed and/or requested by the User Support Manager.-Manage day-to-day queue performance, workload distribution, and staffing ...

Infosys

End User Computing Engineer

Austin, TX · On-site

$64K - $83K/yr

Maintain knowledge base, document issues/resolutions, and provide status reports to management. • User Guidance & Onboarding: Train users on tools and security best practices and support new ...

Litera

Associate, Legal Knowledge Engineering

Austin, TX · Hybrid

$115K - $133K/yr

Exceptional attention to detail, analytical skills, and ability to manage multiple priorities ... The base salary range for this role is $80,000 to $97,000 USD. Final compensation will be ...

RDO Equipment

Customer Service Advisor

Buda, TX · On-site

$80K - $100K/yr

Guaranteed base salary plus commissions * Comprehensive benefits package and a company vehicle ... other management approved products. • Maintain basic technical knowledge of RDO Equipment Co ...

Rechat Inc

Technical Customer Success Manager

Austin, TX · On-site +1

$75K - $95K/yr

Maintain and contribute to an internal knowledge base of common issues, workarounds, and resolutions to speed up future triage * Understand core integrations (MLS/IDX, CRM, email/calendar, e ...

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Austin, TX

Knowledge Base Manager information

See Austin, TX salary details

$24.3K

$59K

$115K

How much do knowledge base manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for knowledge base manager in Austin, TX is $59,002.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $67,900.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in Austin, TX? For Knowledge Base Manager jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Austin, TX look for? The top searched job categories for Knowledge Base Manager jobs in Austin, TX are:
What cities near Austin, TX are hiring for Knowledge Base Manager jobs? Cities near Austin, TX with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,002 per year, or $28.4 per hour.

Helpdesk Technician

Last Energy

Austin, TX • On-site

$19.75 - $26.75/hr

Full-time

Posted 4 days ago

Job description

Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup. This role will handle user support, new hire onboarding, and device provisioning while working directly alongside a lean IT team supporting a compliance-driven environment.
This role extends beyond traditional helpdesk boundaries. As a lean team supporting a rapidly scaling company, you will be pulled into tasks traditionally earmarked for Systems Administrators or Security Analysts. The ideal candidate is hungry, self-driven, and thrives on autonomy, taking ownership of a task, researching what it actually takes to get it done right, and delivering results.
Key Duties & Responsibilities
  • Serve as first point of contact for day-to-day IT support tickets, troubleshooting independently before escalating, supporting our users
  • Own new hire onboarding and device lifecycle: account provisioning, laptop imaging, and iPhone enrollment via Apple Business Manager and Google MDM, and asset inventory tracking
  • Administer user accounts, access, and endpoint compliance across Google Workspace and the managed device fleet
  • Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified
  • Other duties as assigned

Qualifications
  • 1-2+ years of hands-on IT support/helpdesk experience, with strong first-principles troubleshooting instincts
  • Demonstrated ability to self-teach and research independently, using AI tools as an aid rather than a crutch
  • Working knowledge of Windows and macOS environments, along with foundational networking concepts (DNS, DHCP, VPN, basic connectivity troubleshooting)
  • Experience with Google Workspace administration and mobile device management (Apple/Google MDM) preferred
  • Enthusiastic about being on-site 5 days a week

Apply