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Knowledge Base Manager Jobs in Indiana (NOW HIRING)

Hearst Communications, Inc.

Clinical Pharmacist

Carmel, IN · On-site

$112K - $134K/yr

Responsible for timely review of drug information inheritance through knowledge base drug group rules using daily Apollo reports. * Responsible for managing and responding to internal post-production ...

Hearst

Clinical Pharmacist

Carmel, IN

$112K - $134K/yr

Responsible for timely review of drug information inheritance through knowledge base drug group rules using daily Apollo reports. * Responsible for managing and responding to internal post-production ...

Hearst Newspapers

Clinical Pharmacist

Indianapolis, IN

$113K - $135K/yr

Responsible for timely review of drug information inheritance through knowledge base drug group rules using daily Apollo reports. * Responsible for managing and responding to internal post-production ...

Hearst

Clinical Pharmacist

Carmel, IN

$112K - $134K/yr

Responsible for timely review of drug information inheritance through knowledge base drug group rules using daily Apollo reports. * Responsible for managing and responding to internal post-production ...

Hearst

Clinical Pharmacist

Carmel, IN

$112K - $134K/yr

Responsible for timely review of drug information inheritance through knowledge base drug group rules using daily Apollo reports. * Responsible for managing and responding to internal post-production ...

Hearst

Clinical Pharmacist

Carmel, IN · On-site

$112K - $134K/yr

Responsible for timely review of drug information inheritance through knowledge base drug group rules using daily Apollo reports. * Responsible for managing and responding to internal post-production ...

Hearst Health

Clinical Pharmacist

Carmel, IN · On-site

$112K - $134K/yr

Responsible for timely review of drug information inheritance through knowledge base drug group rules using daily Apollo reports. * Responsible for managing and responding to internal post-production ...

Arbor Homes

Service Desk Manager

Indianapolis, IN · On-site

The Service Desk Manager is responsible for leading the day-to-day operations of the IT Service ... Maintain accurate ticket documentation, knowledge base articles, and operational procedures.

Arbor Homes

Service Desk Manager

Indianapolis, IN

The Service Desk Manager is responsible for leading the day-to-day operations of the IT Service ... Maintain accurate ticket documentation, knowledge base articles, and operational procedures.

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line ... Populating the IS knowledge base with solutions to common problems. * Providing information to the ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line ... Populating the IS knowledge base with solutions to common problems. * Providing information to the ...

Omni Inclusive

HR Coordinator II

Elkhart, IN

$20.25 - $26.50/hr

... managers of Salesforce via our Basecamp customer portal, and other social channels. Support our knowledge base within Basecamp; close knowledge gaps by creating, updating and improving knowledge ...

Guitar Center

IT Support Technician, Level 1

Brownsburg, IN

$20.50 - $28/hr

Maintain and manage employee system access and credentials * Coordinate hardware replacements and ... Contribute to documentation and knowledge base articles for team use * Stay up to date on internal ...

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All JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Indiana

Knowledge Base Manager information

See Indiana salary details

$23.3K

$56.6K

$110.4K

How much do knowledge base manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for knowledge base manager in Indiana is $56,642.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $65,200.00 per year, depending on experience, location, and employer.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in organizations seeking digital transformation.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the 7 levels of knowledge management?

The 7 levels of knowledge management typically refer to stages such as knowledge creation, capture, organization, sharing, utilization, refinement, and retention. As a Knowledge Base Manager, understanding these levels helps in developing effective strategies for managing organizational knowledge and ensuring information is accessible and useful for users and teams.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in content management systems or data analysis can earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's internal or customer-facing knowledge repositories. They ensure information is accurate, accessible, and up-to-date, often using tools like content management systems and collaborating with support, technical, or product teams. Strong organizational skills and familiarity with knowledge management software are essential for this role.
What are popular job titles related to Knowledge Base Manager jobs in Indiana? For Knowledge Base Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Indiana look for? The top searched job categories for Knowledge Base Manager jobs in Indiana are:
What cities in Indiana are hiring for Knowledge Base Manager jobs? Cities in Indiana with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Indiana as of June 2026, with employment types broken down into 1% As Needed, 64% Full Time, 33% Part Time, and 2% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $56,642 per year, or $27.2 per hour.
Clinical Pharmacist

Clinical Pharmacist

Hearst Communications, Inc.

Carmel, IN • On-site

$112K - $134K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Hearst rating

6.8

Company rating: 6.8 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

48th of 65 rated media

Job description

Job Description
In Some Jobs You Take Orders. In This One, You Write History.
Join the healthcare information technology team that's turning drug and medical device data into knowledge used by thousands of hospitals; the majority of U.S. health plans, retail pharmacies, and pharmacy benefit managers; and millions of healthcare decision makers throughout the world. Partnering with our information system developer and healthcare institution customers, you'll help evolve leading-edge thinking into reality and make a measurable difference in improving human health.
We're looking for people who are: Intelligent. Productive. Committed. Willing and able to go above and beyond. Passionate about making a difference. Innovative. Energized. And want to play an essential role in a successful company's continued growth.
Are you ready for this exciting challenge?
First Databank (FDB) is currently seeking a Clinical Pharmacist. The Clinical Pharmacist will work independently under the broad supervision of a team lead, supervisor or manager. The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base content.
The Clinical Pharmacist will be responsible for directing and performing data entry tasks and verifying data entry performed by team members. The role requires someone who is able to independently plan and prioritize order of completion for work assigned and reliably complete assigned tasks associated to special projects that are unrelated to day-to-day routine work.
The position will be based out of the Carmel, IN and follows a hybrid work model, with an expectation to work onsite at least three days per week.
Responsibilities:
  • Researches source pharmaceutical information, makes detailed observations, analyzes clinical evidence, and interprets results for possible inclusion within MedKnowledge base content in a manner consistent with stated Editorial/DSG policies.
  • Directs and performs data entry tasks and verifies data entry performed by other team members.
  • Able to independently plan and prioritize order of completion for work assigned. Work performed meets or exceeds stated product maintenance standards.
  • Responsible for timely review of drug information inheritance through knowledge base drug group rules using daily Apollo reports.
  • Responsible for managing and responding to internal post-production data audit reports.
  • Reviews daily data change reports and takes action to resolve any inconsistencies.
  • Develops an understanding of the risks and advantages of key Apollo system forms.
  • Actively contributes to process and quality improvement efforts.
  • Provides in-services and presentations to group members.
  • Brings challenging or controversial clinical issues to the team for discussion.
  • Begins to field customer questions using basic data analytic skills to identify the issue and deliver a possible solution. Work with manager to deliver a solution.
  • Respond knowledgeably and diplomatically to a variety of customer inquiries through SalesForce .
  • Reviews data audits and reports daily as assigned.
  • Identifies opportunities for workflow improvement, automation, and operational efficiencies within editorial and data maintenance processes.
  • Supports adoption and responsible use of emerging technologies, including AI-assisted tools and system enhancements, to improve productivity, consistency, and quality outcomes.

Required Skills:
  • Multiple task prioritization: able to seek guidance when competing priorities are present.
  • Demonstrates ability to analyze a large repository of source information and come to sound, evidence-based conclusions.
  • Demonstrates ability to conform to work procedures; meet applicable deadlines, accuracy, and productivity standards.
  • Demonstrates knowledge or capability to become proficient at a basic level with MS Office applications (Word, Excel, Outlook, Power Point). Becomes proficient with OnBase, SalesForce, Microsoft Teams.
  • Demonstrates excellent verbal and writing capabilities.
  • Can work in a team environment, taking primary responsibility for supported content initially with direct supervision by management personnel.
  • Works with preceptors to help pharmacy interns in completing projects.
  • Familiar with editorial policies, maintenance, and applications.
  • Demonstrates strong technical aptitude and the ability to learn and adapt to evolving systems, technologies, and workflow tools.
  • Demonstrates curiosity and willingness to explore innovative approaches, including automation and AI-assisted solutions, to improve editorial efficiency and data quality.
  • Ability to identify workflow inefficiencies and collaborate with management and team members on process improvement and transformation initiatives.
  • Demonstrates analytical thinking and comfort working with structured data, reports, system outputs, and technology-driven workflows.
  • Experience with or interest in artificial intelligence, automation tools, data analysis, or workflow optimization is highly desirable.

Required Experience:
  • One year of recent experience in a clinical pharmacy, pharmacy informatics, medication data management, healthcare technology, or related pharmacy setting with a Doctor of Pharmacy degree (must be actively registered as a pharmacist in at least one state).
  • Experience supporting clinical systems, workflow optimization, healthcare databases, or technology-enabled pharmacy processes is highly desirable.
  • Pharmacy informatics experience, informatics training, healthcare technology experience, or board certification related to informatics or clinical specialties is desirable but not required.

About FDB:
FDB is the leading provider of drug and medical device knowledge that helps healthcare professionals make precise decisions. With thousands of customers worldwide, FDB enables our information system developer partners to deliver valuable, useful, and differentiated solutions. We offer more than three decades of experience in transforming medical knowledge into actionable, targeted, and effective solutions that help improve patient safety, operational efficiency, and healthcare outcomes. For a complete look at our solutions and services, please visit www.fdbhealth.com or follow us on and LinkedIn.
We value Integrity, Respect, Responsibility, Teamwork, and Creativity. Our offices in South San Francisco and Indianapolis have been awarded with Top Workplaces honors by The Bay Area News Group and the Indy Star, since 2016 (the Top Workplaces honors are based solely on the results of an employee feedback survey by a leading research firm that specializes in organizational health and workplace improvement). FDB offers competitive salaries and extensive benefits - including medical, dental, vision, long term disability, life insurance, and matching 401k.
We are an Equal opportunity employer - vets/disabled. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
First Databank, Inc. (FDB) endeavors to make www.fdbhealth.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email accommodations@fdbhealth.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
For more information about our commitment to equal employment opportunity, please visit EEO is the Law, EEO is the Law Supplement, Pay Transparency, and FDB EEO/AA Statement.
In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in Carmel, IN. The reasonable estimate is $100,000 to $120,000. Please note this information is specific to those hired in location. If this role is open to candidates outside of location, the salary range would be aligned to that specific location. A final decision on the successful candidate's starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education.
This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

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