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Knowledge Base Manager Jobs in Georgia (NOW HIRING)

Neodym Technologies

Sr. ServiceNow Developer

Athens, GA · Remote

$52.25 - $71.75/hr

Knowledge Management : Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability. Implementation & Integration: Perform full lifecycle ...

Softrim

Service Desk Manager

Alpharetta, GA · Hybrid

The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk ... Maintain and enhance the knowledge base and documentation. * Identify recurring issues and work ...

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk ... Maintain and enhance the knowledge base and documentation. * Identify recurring issues and work ...

CINC Systems

Manager, Support

Duluth, GA · Remote

The Manager, Support partners cross-functionally to align support strategy with broader ... Own the strategy, governance, and evolution of internal and external knowledge base content * Drive ...

CINC Systems

Manager, Support

Duluth, GA · On-site

The Manager, Support partners cross-functionally to align support strategy with broader ... Own the strategy, governance, and evolution of internal and external knowledge base content * Drive ...

Global IT Family

ServiceNow Developer

Athens, GA

$52.25 - $71.75/hr

Knowledge Management: Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability. Implementation & Integration: Perform full lifecycle ...

Helishores Inc

Sr. ServiceNow Developer

Atlanta, GA · On-site

$52 - $71.50/hr

Knowledge Management : Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability. Implementation & Integration: Perform full lifecycle ...

nLeague Services

Sr. ServiceNow Developer

Athens, GA

$52.25 - $71.75/hr

Knowledge Management : Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability. Implementation & Integration: Perform full lifecycle ...

VeeRteq Solutions Inc.

Sr. ServiceNow Developer

Athens, GA · On-site

$52.25 - $71.75/hr

Knowledge Management : Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability. Implementation & Integration: Perform full lifecycle ...

Akima, LLC

GFEBS Manager - Base Operations

Columbus, GA · On-site

Must possess a working knowledge of GFEBS with a minimum of three practical experience specifically dealing with property, plant, and 2 additional years of supervisory experience preferred. * Hands ...

LanceSoft Inc

Supplier Quality Manager

Athens, GA

... up-to-the-minute' knowledge base, together they form a dynamic mix of value-generating ... In business since 2000, LanceSoft is a reputed and credible Contingent Workforce Management ...

Coventek Inc

Sr. ServiceNow Developer - 805492

Atlanta, GA · Remote

$52 - $71.50/hr

Knowledge Management: Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability. * Implementation & Integration:Perform full lifecycle ...

Coventek Inc

Sr. ServiceNow Developer - 805492

Atlanta, GA · On-site

$52 - $71.50/hr

Knowledge Management: Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability. * Implementation & Integration: Perform full lifecycle ...

Kiongroup

Senior Customer Success Manager

Atlanta, GA

$86K - $129K/yr

... comprehensive and current knowledge base. What We're Looking For: * Bachelor's degree (or ... Exceptional time management ability. Ability to thrive in a collaborative and multifaceted ...

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All JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Georgia

Knowledge Base Manager information

See Georgia salary details

$20.7K

$50.3K

$97.9K

How much do knowledge base manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for knowledge base manager in Georgia is $50,262.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $57,800.00 per year, depending on experience, location, and employer.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in organizations seeking digital transformation.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the 7 levels of knowledge management?

The 7 levels of knowledge management typically refer to stages such as knowledge creation, capture, organization, sharing, utilization, refinement, and retention. As a Knowledge Base Manager, understanding these levels helps in developing effective strategies for managing organizational knowledge and ensuring information is accessible and useful for users and teams.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in content management systems or data analysis can earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's internal or customer-facing knowledge repositories. They ensure information is accurate, accessible, and up-to-date, often using tools like content management systems and collaborating with support, technical, or product teams. Strong organizational skills and familiarity with knowledge management software are essential for this role.
What are popular job titles related to Knowledge Base Manager jobs in Georgia? For Knowledge Base Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Georgia look for? The top searched job categories for Knowledge Base Manager jobs in Georgia are:
What cities in Georgia are hiring for Knowledge Base Manager jobs? Cities in Georgia with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Georgia as of June 2026, with employment types broken down into 1% As Needed, 64% Full Time, 32% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,262 per year, or $24.2 per hour.

Sr. ServiceNow Developer

Neodym Technologies

Athens, GA • Remote

$52.25 - $71.75/hr

Other

Posted 4 days ago

Job description

Role: Sr. ServiceNow Developer 

Location: Athens, GA 30606

Duration: 12 Months

Client: Nanda Technologies

End Client: State of GA

Description:

The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.

Key Responsibilities

Development & Backlog Execution: Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation.

Service Portal & Catalog Management: Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.

Knowledge Management: Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.

Implementation & Integration: Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third-party business systems.

Reporting & Dashboards: Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders.

Documentation: Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.

Required Skills & Qualifications

Implementation Experience: Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations)

Experience: Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator 

Core Module Expertise: Strong, technical knowledge, and implementation experience with:

•             ITSM (Incident, problem, change, knowledge, and catalog/request management)

•             CSM (Customer Service Management) 

Secondary Module Exposure: Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB.

Technical Proficiency: Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)

Process & Change Management: Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.

Soft Skills and Professional Attributes

Autonomy: Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion.

Communication: Excellent written and verbal communication skills, with a talent for drafting clear business correspondence, and technical documentation.

Diplomacy & problem-solving: Exceptional Customer service skills with the ability to respond to automatically to sensitive, critical, or high-pressure issues.

Collaboration: A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.

Adaptability: highly organized, flexible and capable of prioritizing tasks in a fast-paced environment

Preferred qualifications (Plus) 

Industry Experience: Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable.

ServiceNow-Related Certifications such as Certified System Administrator (CSA), ServiceNow, Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM. 
Local candidates preferred but 100% remote is acceptable. 

Apply