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Knowledge Base Content Manager Jobs in Portland, OR

Review and improve ticketing workflows, documentation standards, and knowledge base content in Confluence and Jira Service Management * Set technical direction for scalable support processes that can ...

Senior Systems Engineer

Tualatin, OR

$108K - $148K/yr

... and knowledge base content * Provide technical leadership and mentoring to junior engineers ... Proficiency with SolidWorks and Product Data Management (PDM) systems * Experience developing and ...

Review and improve ticketing workflows, documentation standards, and knowledge base content in Confluence and Jira Service Management * Set technical direction for scalable support processes that can ...

Review and improve ticketing workflows, documentation standards, and knowledge base content in Confluence and Jira Service Management * Set technical direction for scalable support processes that can ...

Senior Systems Engineer

Tualatin, OR · On-site

$108K - $148K/yr

... and knowledge base content * Provide technical leadership and mentoring to junior engineers ... Proficiency with SolidWorks and Product Data Management (PDM) systems * Experience developing and ...

Maintains and updates Knowledge Base content, decision trees, and error-message guides; ensures ... Ability to manage priorities and meet deadlines in a fast-paced environment. Education and ...

Showing results 21-40

Knowledge Base Content Manager information

See Portland, OR salary details

$16

$41

$82

How much do knowledge base content manager jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for knowledge base content manager in Portland, OR is $41.26, according to ZipRecruiter salary data. Most workers in this role earn between $27.79 and $47.93 per hour, depending on experience, location, and employer.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are popular job titles related to Knowledge Base Content Manager jobs in Portland, OR?

For Knowledge Base Content Manager jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Content Manager jobs in Portland, OR look for?

The top searched job categories for Knowledge Base Content Manager jobs in Portland, OR are:

Infographic showing various Knowledge Base Content Manager job openings in Portland, OR as of August 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% In-person job distribution, with an average salary of $85,829 per year, or $41.3 per hour.

Financial Content Writer

Fisher Investments Careers

Gresham, OR • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Job description

The Opportunity:

Our Creative Content Team is seeking an experienced long-form writer with strong previously established knowledge in investing and capital markets. This individual will create, develop, and review a wide range of content, including in-depth articles, video scripts, talking points, press releases, and other materials distributed to clients globally or published across our public-facing channels—such as corporate websites, our mobile app, YouTube, and other third-party platforms. They will also supports the management of our content development calendar and project trackers, helping ensure timely, organized execution across initiatives. The Creative Content Analyst is responsible for producing and reviewing content on topical capital markets developments, the firm’s investment philosophy, retirement and financial planning topics, and the ways we serve clients around the world.

This in-office role works closely with the Creative Content Team leader, Corporate Communications leadership, and fellow Creative Content team members.

The ideal candidate ensures all content aligns with our writing standards, brand and entity guidelines, and maintains a consistent voice, tone, and visual identity. They will also ensure messaging accurately reflects firm perspectives and is appropriately tailored to the local markets we serve. Success in this role requires a strong working knowledge of capital markets, a passion for continuous learning, and the ability to quickly develop a deep understanding of the firm’s investment philosophy.


The Day-to-Day:

  • Manages all phases of various projects from envisioning through deployment
  • Identifies potential process improvements, recommends and implements solutions to improve the efficiency of the department
  • Coaches, mentors and motivates team members
  • Responsible for contributing to the editorial process, including writing, editing and reviewing, exercising discretion throughout
  • Take core investment management topics and produce engaging, easy to understand, content for general audiences
  • Contributes to a variety of group-wide projects targeted at enhancing the firm’s content offerings
  • Acts as a reviewer for the group, rewriting text to enhance clarity, flow, voice, tone, appropriateness and consistency with firm philosophy
  • Organizes and implements content across various distribution channels
  • Researches and identifies new opportunities for content development and distribution

Your Qualifications:

  • Bachelor’s degree or equivalent combination of education and experience required
  • Highly developed qualitative and/or quantitative skills required
  • Previously established knowledge of capital markets and a passion to learn more
  • Ability to analyze various situations and develop creative solutions
  • Excellent verbal and written communication skills
  • High level of attention to detail
  • Ability to adapt to changes in a fast paced, team environment
  • Ability to prioritize workload and manage time across various tasks
  • Proficient in Microsoft Office software

Compensation:

  • $80,200 - $140,000 base salary per year in the state of WA. New hires should expect to start at the lower end of the range depending on experience
  • Eligible for a discretionary bonus based on firm and individual performance

Why Fisher Investments:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

  • 100% paid medical, dental and vision premiums for you and your qualifying dependents
  • A 50% 401(k) match, up to the IRS maximum
  • 20 days of PTO, plus 10 paid holidays 
  • Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
  • This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER