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Knowledge Base Content Manager Jobs in Atlanta, GA

Learfield

Senior Application Specialist

Atlanta, GA · On-site

$26.45 - $31.25/hr

... manage individual caseloads while contributing to broader team objectives. This role requires ... Develop and maintain comprehensive internal documentation and client-facing knowledge base content.

Monitise

Senior Technical Writer

Alpharetta, GA · On-site

$60K - $105K/yr

Prior experience producing both online knowledge base content and formal technical reference ... Proven ability to manage multiple concurrent projects, prioritize competing deadlines, lead ...

AI Digital

Content Creator (Social Media)

Atlanta, GA · On-site +1

Manage multiple content projects simultaneously while maintaining high quality, consistency, and ... Knowledge of video production fundamentals, including lighting, framing, audio, and on-location ...

Paciolan

Senior Application Specialist

Atlanta, GA

$26.45 - $31.25/hr

... manage individual caseloads while contributing to broader team objectives. This role requires ... Develop and maintain comprehensive internal documentation and client-facing knowledge base content.

Monitise

Senior Technical Writer

Marietta, GA · On-site

$60K - $105K/yr

Prior experience producing both online knowledge base content and formal technical reference ... Proven ability to manage multiple concurrent projects, prioritize competing deadlines, lead ...

Fiserv, Inc.

Senior Technical Writer

Alpharetta, GA · On-site

$60K - $105K/yr

Prior experience producing both online knowledge base content and formal technical reference ... Proven ability to manage multiple concurrent projects, prioritize competing deadlines, lead ...

Stem Xpert

Content Management Developer

Alpharetta, GA · On-site

$120K - $125K/yr

... of our products, code base, processes, and tools Provide support for team members on Java ... Positive team player, willing to share knowledge. Commitment to learning and self-improvement.

ACI Worldwide

Sr Cloud Engineer

Norcross, GA · On-site

$52.25 - $69.75/hr

Create comprehensive technical documentation and knowledge base content. * Provide guidance to the ... Experience with cloud cost management, FinOps practices, and optimization. * Familiarity with ...

ACI Worldwide

Sr Cloud Engineer

Norcross, GA · On-site +1

$52.25 - $69.75/hr

Create comprehensive technical documentation and knowledge base content. * Provide guidance to the ... Experience with cloud cost management, FinOps practices, and optimization. * Familiarity with ...

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All JobsKnowledge Base Content JobsKnowledge Base Content Manager JobsKnowledge Base Content Manager Jobs in Atlanta, GA

Knowledge Base Content Manager information

See Atlanta, GA salary details

$14

$37

$74

How much do knowledge base content manager jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for knowledge base content manager in Atlanta, GA is $37.42, according to ZipRecruiter salary data. Most workers in this role earn between $25.19 and $43.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are popular job titles related to Knowledge Base Content Manager jobs in Atlanta, GA? For Knowledge Base Content Manager jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Content Manager jobs in Atlanta, GA look for? The top searched job categories for Knowledge Base Content Manager jobs in Atlanta, GA are:
Knowledge Base Content Manager jobs near you

Senior Application Specialist

Learfield

Atlanta, GA • On-site

$26.45 - $31.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Learfield rating

8.4

Company rating: 8.4 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

6th of 50 rated marketing agency

Job description

Paciolan is seeking a highly skilled and client-focused Senior Application Specialist to serve as a key technical resource for our customers. In this role, you will ensure clients effectively understand and utilize Paciolan's products, delivering exceptional support and guidance. This position is well-suited for a proactive professional who can leverage industry expertise and deep knowledge of client business operations to enhance overall customer experience.
The Senior Application Specialist will work in close partnership with the Customer Service team to effectively manage individual caseloads while contributing to broader team objectives. This role requires frequent collaboration with cross-functional, client-facing teams, as well as direct engagement with clients to resolve complex, time-sensitive issues. Additionally, you will provide valuable insights to Product and Development teams to inform ongoing enhancements and innovation.

Key Responsibilities

  • Client Support & Issue Resolution: Deliver high-quality, front-line technical support-primarily via phone (approximately 75%)-to efficiently triage, investigate, and resolve client inquiries.
  • On-Call Support: Participate in a rotating after-hours support schedule to ensure continuity of service.
  • Application Expertise: Troubleshoot and resolve complex client issues related to product functionality, application usage, and database inquiries across the Paciolan product suite.
  • Data Analysis & Reporting: Interpret and explain standard reporting tools, identify discrepancies, and accurately document requirements for customized reporting solutions.
  • Knowledge Development: Develop and maintain comprehensive internal documentation and client-facing knowledge base content. May also lead internal knowledge-sharing sessions or client webinars.
  • Product Quality Assurance: Support pre-release testing by validating new features and functionality prior to client deployment.

Minimum Qualifications

  • Background: The ideal candidate has direct experience working within a university athletic department, arts organization, or arena that utilizes Paciolan software.
  • Product Expertise: 2+years of hands-on experience with Paciolan's ticketing products.
  • Industry Experience: Demonstrated experience in event-day operations, box office management, or related functions, with a thorough understanding of the end-to-end event lifecycle. A strong customer-centric approach and proven ability to resolve patron issues with professionalism are essential.
  • Technical Proficiency: Solid understanding of database concepts, Paciolan applications, standard desktop software, and emerging technologies, including AI tools.
  • Professional Competencies: Exceptional interpersonal, verbal, and written communication skills, with a professional and positive demeanor that reflects Paciolan's core values of Passion, Accountability, and Collaboration.
  • Self-Management & Judgment: Ability to operate effectively with moderate to minimal supervision, demonstrating strong judgment, prioritization skills, and situational awareness.

The approximate national base pay range for this position is $26.45 to $31.25/ hour. Please note that this is a good faith estimate for the position at the time of posting. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation based on individual and company performance. Placement on the range may vary based on factors including but not limited to job-related knowledge, skills, and experience, and geographic location.The pay rate will comply with all minimum federal, state, and local wage/salary requirements.

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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