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Knowledge Base Content Manager Jobs in New York (NOW HIRING)

Playbook

Technical Writer

Hoboken, NJ

... and manage programs for students and communities across the world. We have an amazing list of ... Writing, publishing, and maintaining high-quality content within the support knowledge base ...

Flexport

Social Media & Content Manager

New York, NY · On-site

The role We're looking for a Social Media and Content Marketing Manager to own the channels where ... Base salary is just one part of our total rewards package at Flexport, which also includes bonus ...

Playbook

Technical Writer

Hoboken, NJ · On-site

... and manage programs for students and communities across the world. We have an amazing list of ... Writing, publishing, and maintaining high-quality content within the support knowledge base ...

Flexport

Social Media & Content Manager

New York, NY

The role We're looking for a Social Media and Content Marketing Manager to own the channels where ... Base salary is just one part of our total rewards package at Flexport, which also includes bonus ...

Finout

Marketing AI - Content Manager

New York, NY · On-site

$115K - $145K/yr

We're hiring a Content Manager to lead how Finout shows up in the places technical buyers are ... Working knowledge of SEO and AEO, with enough curiosity to stay current as AI search keeps changing ...

Finout

Marketing AI - Content Manager

Manhattan, NY · On-site

$70 - $95/hr

We're hiring a Content Manager to lead how Finout shows up in the places technical buyers are ... Working knowledge of SEO and AEO, with enough curiosity to stay current as AI search keeps changing ...

Justworks

Content Designer

New York, NY · On-site

Comfortable managing multiple content initiatives while balancing quality and speed * Interest in improving how structured knowledge supports search, automation, and AI-enabled experiences The base ...

Fi

Content Specialist

New York, NY · On-site

$25 - $40/hr

You'll build and maintain the Knowledge Base that powers our internal agents and member-facing self ... Manage content intake and publishing through Zendesk/Jira, with 24-hour turnaround on high-impact ...

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Knowledge Base Content Manager information

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in New York?

The most popular types of Knowledge Base Content jobs in New York are:

What are popular job titles related to Knowledge Base Content Manager jobs in New York?

For Knowledge Base Content Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Content Manager jobs in New York look for?

The top searched job categories for Knowledge Base Content Manager jobs in New York are:

What cities in New York are hiring for Knowledge Base Content Manager jobs?

Cities in New York with the most Knowledge Base Content Manager job openings:

Knowledge Base Content Manager jobs near you

Content Management, Analyst/Associate

Brookfield Asset Management Us

New York, NY • On-site

$100K - $115K/yr

Full-time

Re-posted 8 days ago

Job description

Location

Brookfield Place New York - 225 Liberty Street, 8th Floor

Business - Global Client Group

Brookfield is one of the world's largest alternative asset managers, distinguished by a 100+ year heritage of owning and operating assets and businesses that form the backbone of the global economy. Brookfield's Global Client Group provides insights and solutions designed to meet the evolving needsof a diverse group of investors around the world. GCG also manages institutional relationships, strategic partnerships and raises capital for Brookfield's various private funds and Affiliate Managers.

Brookfield Culture

Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.


Job Description

The Content Manager is a key player on a growing team that produces institutional-quality content to drive fundraising and investor engagement. This individual will help to develop materials to support Brookfield's investment strategies across asset classes, as well as contribute to broader content, communications and branding initiatives.

The Content Manager collaborates with professionals from across the firm, including colleagues in marketing, investments, fundraise management, due diligence management, investor relations, client relationship management, communications, branding, and legal & compliance.

Responsibilities

  • 1-4 years of experience in marketing, preferably within asset management, financial services, or a related field

  • Contribute to the development of content across Brookfield asset classes including credit, renewable power & transition, infrastructure, private equity and real estate

  • Manage content projects end-to-end, coordinating timelines, stakeholders, and deliverables, in alignment with marketing plans and campaigns

  • Work collaboratively with designers, writers, digital, events and subject matter experts to coordinate the many moving pieces of content development

  • Maintain and manage the Brookfield content calendar to ensure projects stay on track and deadlines are met

  • Help to write, edit and proofread fund pitchbooks, keynote/event materials, videos, webcasts, case studies and other materials including emails, invitations, teasers, agendas and corporate bios

  • Share and communicate new content internally; update and maintain content platforms regularly; distribute content via owned media channels including corporate website and social media

  • Assist with special projects and broader business initiatives as needed

Base Salary: $100K - $115K

#LI-MW1

Our compensation structure is comprised of a base salary and a short-term incentive program (cash bonus). Cash compensation tends to vary based on geography to account for local market conditions and is set to be market competitive. Compensation decisions are based on a number of factors including relative experience, overall years of experience, industry experience, education and designations.

Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. Accordingly, we do not tolerate workplace discrimination, violence or harassment.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

Apply