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Remote Knowledge Base Content Jobs in New York (NOW HIRING)

Fi

Content Specialist

New York, NY · Remote

$25 - $40/hr

You'll build and maintain the Knowledge Base that powers our internal agents and member-facing self-service, turning complex policies and processes into content that's clear, scannable, and actually ...

Rillet

Customer Support Engineer

New York, NY · On-site +1

... knowledge base content, better ticket routing, AI agent improvements, and internal tooling that ... We value both the flexibility of remote and hybrid work and the creativity and energy that comes ...

Cresta

Growth Content Manager

New York, NY · On-site +1

$140K - $170K/yr

Remote work setup budget to help you create a productive home office * Monthly wellness and ... The posted base salary range represents what we expect to pay for this role in a given location.

NABIS

Customer Success Manager

New York, NY · On-site +1

... fully remote capacity. In this role, you will own the post-onboarding journey for a dedicated ... Contribute to the development of playbooks, onboarding materials, and knowledge base content that ...

Animalz

Senior Content Marketer, SEO

New York, NY · Remote

Our fully remote team of strategists and content marketers delivers content strategies tailored to ... Contribute to team knowledge-sharing and internal initiatives, including process improvements What ...

Imprint

Sr. Manager of CX Enablement

New York, NY · On-site +1

$150K - $180K/yr

Lead knowledge base strategy and operations in Zendesk, including content audits, ownership models, refresh cadence, and optimization for both human agents and AI consumption * Drive Sierra AI ...

Cyera

IT Support - US

Manhattan, NY · On-site +1

$90K - $100K/yr

Contribute to documentation, runbooks, and internal knowledge base content - if you solved it once, document it so the team doesn't solve it again * Identify gaps, surface patterns, and flag ...

Animalz

Senior Content Marketer, SEO

New York, NY · Remote

Our fully remote team of strategists and content marketers delivers content strategies tailored to ... Contribute to team knowledge-sharing and internal initiatives, including process improvements What ...

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Remote Knowledge Base Content information

What is the difference between Remote Knowledge Base Content vs Remote Technical Writer?

AspectRemote Knowledge Base ContentRemote Technical Writer
CredentialsBasic writing skills, familiarity with knowledge management toolsTechnical writing certifications, strong writing and editing skills
Work EnvironmentCollaborates with support teams, uses content management systemsWorks closely with engineers, product teams, and subject matter experts
Industry UsageCommon in customer support, SaaS, and tech companiesPrevalent in software, hardware, and technical industries
Search & Comparison IntentUnderstanding roles related to content creation for knowledge basesComparing technical writing roles in remote settings

Remote Knowledge Base Content specialists focus on creating and maintaining user-friendly support articles, often with less emphasis on technical detail. Remote Technical Writers produce detailed technical documentation, manuals, and specifications, requiring more specialized technical skills. Both roles are vital in tech industries but differ mainly in scope and technical depth.

What are the most commonly searched types of Knowledge Base Content jobs in New York? The most popular types of Knowledge Base Content jobs in New York are:
What are popular job titles related to Remote Knowledge Base Content jobs in New York? For Remote Knowledge Base Content jobs in New York, the most frequently searched job titles are:
What job categories do people searching Remote Knowledge Base Content jobs in New York look for? The top searched job categories for Remote Knowledge Base Content jobs in New York are:
What cities in New York are hiring for Remote Knowledge Base Content jobs? Cities in New York with the most Remote Knowledge Base Content job openings:
Remote Knowledge Base Content jobs near you
Content Specialist

Content Specialist

Fi

New York, NY • Remote

$25 - $40/hr

Contractor

Posted 12 days ago

Job description

Welcome to Fi. 

We’re a passionate team from Square, Google, TikTok, Peloton, Uber, and more working to transform the human-pet relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of millions of pets in the U.S. Real-time location tracking, activity, sleep and behavior monitoring – and that's just the beginning.


The most exciting aspect of our work? Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pet feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi.If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping pets live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of pet ownership together.

Fi is looking for a Content Specialist!

Fi's Customer Success org runs on knowledge, and we need someone to own it. You'll build and maintain the Knowledge Base that powers our internal agents and member-facing self-service, turning complex policies and processes into content that's clear, scannable, and actually useful. You'll work closely with Product, Engineering, Legal, and Ops to keep support content in lockstep with a product that's moving fast, and you'll be the person CX leans on when something needs to be documented right.

What You'll Do:

  • Write, edit, and maintain Knowledge Base articles for internal agents and Fi's member-facing platforms

  • Build agent enablement guides, help center articles, templated replies, and in-product support content

  • Spot and fix content gaps, duplication, and inconsistencies to drive first-contact resolution

  • Keep internal process documentation current and standardized across platforms

  • Set the bar for content clarity and accessibility across the CX org

  • Partner with CX leaders and trainers to keep procedures, training, and KB content aligned

  • Collect and act on agent feedback to make the KB sharper and easier to use

  • Lead small continuous improvement projects tied to documentation and CX goals

  • Represent content in cross-functional workstreams like product launches and policy changes

  • Own communication of KB updates across the CX team

  • Manage content intake and publishing through Zendesk/Jira, with 24-hour turnaround on high-impact updates

  • Optimize content structure and taxonomy using analytics and UX insight

  • Build feedback loops to keep content improving over time

  • Hit monthly content KPIs and own your numbers

What You'll Bring:

  • 2-5 years in technical writing, knowledge management, or a related field

  • Strong writing skills with a track record of producing clear, effective content for different audiences

  • Experience in customer support, technical support, or customer success

  • Comfort with knowledge management systems and content governance

  • Project management chops in a fast-paced, ambiguous environment

  • A creative, solution-first mindset and genuine curiosity to keep learning

  • Hands-on experience with Zendesk Guide

  • Enough understanding of system architecture and data management to talk shop with Product and Eng

  • Experience leading a KB overhaul or content taxonomy project from scratch

The anticipated base rate for this position is $25-40 per hour. The actual base rate offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held.
Fi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fi makes hiring decisions based solely on qualifications, merit, and our needs at the time.