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Remote Knowledge Base Content Jobs in New York (NOW HIRING)

Agilent

Channel Assist Engineer

New York, NY · On-site +1

$50.62 - $94.90/hr

Providing remote technical support to FSEs working with BioTek (PLXB) Cell Analysis products ... content, and publishing articles to the Internal Knowledge Base (IKB) to promote FSE and RSE self ...

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All JobsKnowledge Base Content JobsRemote Knowledge Base Content JobsRemote Knowledge Base Content Jobs in New York

Remote Knowledge Base Content information

What is the difference between Remote Knowledge Base Content vs Remote Technical Writer?

AspectRemote Knowledge Base ContentRemote Technical Writer
CredentialsBasic writing skills, familiarity with knowledge management toolsTechnical writing certifications, strong writing and editing skills
Work EnvironmentCollaborates with support teams, uses content management systemsWorks closely with engineers, product teams, and subject matter experts
Industry UsageCommon in customer support, SaaS, and tech companiesPrevalent in software, hardware, and technical industries
Search & Comparison IntentUnderstanding roles related to content creation for knowledge basesComparing technical writing roles in remote settings

Remote Knowledge Base Content specialists focus on creating and maintaining user-friendly support articles, often with less emphasis on technical detail. Remote Technical Writers produce detailed technical documentation, manuals, and specifications, requiring more specialized technical skills. Both roles are vital in tech industries but differ mainly in scope and technical depth.

What are the most commonly searched types of Knowledge Base Content jobs in New York?

The most popular types of Knowledge Base Content jobs in New York are:

What are popular job titles related to Remote Knowledge Base Content jobs in New York?

For Remote Knowledge Base Content jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Knowledge Base Content jobs in New York look for?

The top searched job categories for Remote Knowledge Base Content jobs in New York are:

What cities in New York are hiring for Remote Knowledge Base Content jobs?

Cities in New York with the most Remote Knowledge Base Content job openings:

Remote Knowledge Base Content jobs near you

Call Center Agent - English (Remote)

Stratford Solutions Inc.

Manhattan, NY • On-site, Remote

$20/hr

Full-time

Re-posted 15 days ago

Job description

Job Title: Call Center Agent - English (Remote)
Job Type: • Full-time
Location: 100% Remote
Pay Rate: $20 per hour
We are looking for Call Center Agent who can compassionately deliver exceptional customer service. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines. Success in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller.
Key Responsibilities:
• Handle a high volume of inbound calls (approximately 45-75 calls per day)
• Assist callers by addressing inquiries, resolving issues, and providing appropriate solutions
• Read from and utilize knowledge base articles to ensure accurate and consistent information
• Create and manage service requests based on customer needs
• Identify and appropriately escalate complex or sensitive calls
• Maintain detailed and accurate documentation of customer interactions
• Deliver excellent customer service while remaining professional, patient, and empathetic
• Adhere to company policies, procedures, and compliance standards at all times
Knowledge, Skills, and Abilities:
• Advanced customer service skills with a strong desire to help others
• Strong phone etiquette and interpersonal communication skills
• Proficiency in Microsoft Office and general computer skills
• Experience with keyword searching (Boolean search skills a plus)
• Excellent verbal and written communication skills
• Strong listening and comprehension abilities
• Ability to remain composed, objective, and professional in all situations
• Positive, patient, and confident demeanor
Minimum Education and Experience:
• High School Diploma or GED (preferred)
• 2-3 years of customer service experience (preferred)
• Phone-based customer service experience (strongly preferred)
• Bilingual skills are a plus but not required
Training Schedule:
• Monday through Friday, 9:00 AM - 5:00 PM
• Weekend availability required
Company Culture:
• Detail-oriented - focused on quality and precision
• Outcome-oriented - driven by performance and results
• People-oriented - supportive and fairness-focused
• Team-oriented - collaborative and cooperative

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