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Knowledge Base Content Manager Jobs in Massachusetts

Perform regular maintenance, upgrades, patching, and configuration changes across managed platforms * Create and maintain documentation, runbooks, and knowledge base content * Contribute to projects ...

Technical Account Managers are the primary contact for Varonis customers and the first line of ... Create knowledge base content to capture new learning for customer and internal reuse. Requirements

Advanced knowledge of Drupal (preferred), Wordpress, Hubspot, or similar enterprise-grade CMS ... Manager, and SEO platforms (e.g., SEMrush, Moz, or SERanking). * Content & Design: Exceptional ...

Working knowledge of CMS platforms and SEO/AEO/GEO fundamentals. * Excellent editorial judgment ... The base salary range for this role is $80,000 - $110,000 annually, depending on a candidate ...

Showing results 21-40

Knowledge Base Content Manager information

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in Massachusetts? The most popular types of Knowledge Base Content jobs in Massachusetts are:
What are popular job titles related to Knowledge Base Content Manager jobs in Massachusetts? For Knowledge Base Content Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Content Manager jobs in Massachusetts look for? The top searched job categories for Knowledge Base Content Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Knowledge Base Content Manager jobs? Cities in Massachusetts with the most Knowledge Base Content Manager job openings:
Infographic showing various Knowledge Base Content Manager job openings in Massachusetts as of July 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 100% In-person job distribution.

Private Investing Content & Digital Experience Manager

Wellington Management

Boston, MA โ€ข On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago


Job description

About Us

Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients.

About the Role

Position

We are seeking a strategic, digitally fluent content leader to drive the development, packaging, and distribution of differentiated private markets content across institutional and wealth audiences. This role sits at the intersection of investment expertise, storytelling, digital strategy, and audience engagement - translating complex private equity, venture capital, and private credit insights into compelling, audience-centric thought leadership and digital experiences.

The ideal candidate combines deep content creation capabilities with strong editorial judgment, private markets knowledge, and modern digital marketing expertise. They will own and oversee the overarching content strategy for our private investing platform, ensuring content supports fundraising priorities, executive positioning, brand visibility, and commercial outcomes across channels.

This individual will collaborate closely with investment professionals, fundraising teams, sales, marketing, digital, and legal/compliance partners to produce and promote high-quality multimedia content experiences that drive engagement and action.

Core responsibilities:

Content Strategy & Editorial Leadership

  • Own and oversee the overarching content strategy for the private investing platform, including venture capital and private credit strategies.

  • Develop and execute integrated content plans aligned with fundraising priorities, brand positioning, commercialobjectives, and market opportunities.

  • Translate complex financial insights into compelling, audience-centric thought leadership and digital assets.

  • Identifytimelyprivatemarketsthemes informed by market dynamics, news cycles, investor sentiment, and emerging industry trends.

  • Lead both planned and rapid-response platform, fund, and brand-related content initiatives.

  • Develop scalable programs that elevate the firm's presence andinvestorsacross private markets, venture capital, and private credit.

Content Creation & Multimedia Production

  • Produce and edit high-quality multi-format content in partnership with investment teams and senior leaders, including:

  • Articles and commentaries

  • Executive perspectives and thought leadership

  • Videos and podcasts

  • Webinars and event materials

  • Email communications

  • Social media content

  • Digital assets and promotional materials

  • Lead thought leadership publication processes and create supporting promotional assets including webpages, social posts, PDFs, summaries, short-form videos, and campaign materials.

  • Build andmaintaina multimedia content library supporting private markets education, storytelling, and fundraising efforts.

  • Ensure contentmaintainsconsistent messaging, tone, and positioning across formats, audiences, regions, and channels.

Digital Content & Experience Strategy

  • Drive digital content and experience strategy across owned and earned marketing channels.

  • Partner with digital marketing and distribution teams to maximize visibility, engagement, and amplification of content initiatives.

  • In partnership with Marketing Manager, develop integrated promotion strategies across websites, email, social media, webinars, podcasts, video platforms, and events.

  • Apply audience insights, engagement analytics, and sales feedbackgloballytooptimizecontent effectiveness and distribution strategies.

  • Identifyand activate net-new content opportunities informed by user behavior, search trends, engagement data, and market developments.

  • Embrace modern content workflows where seamless collaboration between people and machines is essential, including responsible use of AI-enabled content tools.

Stakeholder & Workflow Management

  • Partner closely with investment professionals, sales leaders, fundraising teams, digital marketing, and legal/compliance stakeholders.

  • Support executive positioning efforts by helping senior leaders craft differentiated external perspectives.

  • Lead end-to-end content workflows, including:

  • Editorial planningby half year increments, capture via content plan

  • Brief development

  • Interview management

  • Drafting and editing

  • Review and feedback coordination

  • Compliance approvals

  • Distribution and performance measurement

  • Establish scalable content creation standards, guidelines, and governance processes.

  • Ensure all content meets standards for technical accuracy, investment integrity, and regulatory compliance.

Analytics & Continuous Improvement

  • Track content performance using engagement analytics, digital metrics, campaign results, and stakeholder feedback.

  • Leverage content-as-signal thinking byidentifyingwhat audiences search for, engage with, escalate, and struggle to understand - feeding those insights back into future content priorities and broader strategic initiatives.

  • Continuously refine content strategy based on performance data, audience behavior, fundraising outcomes, and market developments.

Qualifications

RequiredQualifications

  • 8-10 years of experiencein content strategy, editorial leadership, digital marketing, or thought leadership within asset management, private markets, investment management, or financial services.

  • Strong understanding of private markets, including private equity, venture capital, private credit, fundraising dynamics, and portfolio concepts.

  • Demonstrated experience producing sophisticated multi-format financial content across written, video, audio, digital, email, social, and event channels.

  • Proven ability to translate complex investment topics into clear, compelling narratives for institutional andwealthaudiences.

  • Experience leading integrated content distribution and promotion strategies across digital channels.

  • Strong stakeholder-management experience working with investment teams, sales, marketing, and legal/compliance partners.

  • Experienceoperatingin regulatedfinancial-marketingenvironments.

Preferred Qualifications

  • Experience supporting fundraising, investor relations, or private capital formation initiatives.

  • Familiarity with podcast production,webinarstrategy, video scripting, and executive communications.

  • Understanding ofcontent analytics, audience segmentation, and performance optimization.

  • Knowledge of responsible AI use in content creation and modern AI-enabled editorial workflows.

  • Experience building scalable editorial operations and content governance frameworks.

Skills & Competencies

  • Exceptional writing, editing, storytelling, and editorial judgment

  • Strong digital content strategy and audience engagement capabilities

  • Deep understanding of private markets and investment communications

  • Ability to balance strategic thinking with hands-on execution

  • Strong project management and organizational skills

  • High attention to detail and commitment to quality

  • Ability to manage multiple priorities in a fast-paced environment

  • Strong collaboration and influencing skills across senior stakeholders

  • Commercial mindset with an understanding of fundraising and brand objectives

  • Data-informed approach to content optimization and performance measurement

Not sure you meet 100% of our qualifications? That's ok. If you believe that you could excel in this role, we encourage you to apply and welcome a chance to review your background. We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds.

As an equal opportunity employer, Wellington Management ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at GMWTalentOperations@wellington.com.

At Wellington Management, our approach to compensation is designed to help us attract, inspire and retain the best talent in our industry.We strive to pay employees fairly and competitively across all levels and roles. Our approach to compensation considers all aspects of total compensation; all employees are eligible to receive salary, variable compensation, and benefits. The base salary range for this position is:

USD 90,000 - 180,000

This range takes into account the wide range of factors that are considered when making compensation decisions, including but not limited to skill sets; role; skills and experience; certifications; and education. This range is an estimate, and further details on salary and total compensation aspects will be shared with candidates during the recruitment process.

Base salaryis only one component of Wellington's total compensation approach. Other rewards may include a discretionary Corporate Bonus and/ or Incentives, if eligible. In addition, we offer a comprehensive and high value benefit package to meet the unique needs of our employees and their families, and we are committed to fostering a flexible work environment that enables employees to thrive personally and professionally. Examples of our benefits include retirement plan, health and wellbeing, dental, vision, and pharmacy coverage, health savings account, flexible spending accounts and commuter program, employee assistance program, life and disability insurance, adoption assistance, back-up childcare, tuition/CFA reimbursement and paid time off (leave of absence,paid holidays, volunteer, sick and vacation time)

We believe that in person interactions inspire and energize our community and are essential to our culture. In support of this commitment, our employees work from our offices 4 days a week with flexibility to work remotely 1 day a week. We believe that this approach ultimately supports our mission to deliver investment excellence to our clients and their beneficiaries over the long term.