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Knowledge Base Content Manager Jobs in Massachusetts

aPriori

Content Marketing Lead

Concord, MA · On-site +1

Working knowledge of CMS platforms and SEO/AEO/GEO fundamentals. * Excellent editorial judgment ... The base salary range for this role is $80,000 - $110,000 annually, depending on a candidate ...

Neshent Technologies

Experience with AEM Launches for scheduling and managing future content publication. * Knowledge of AEM Experience Fragments and understanding their differences from Content Fragments. * Exposure to ...

REEKON Tools

Content Creator - Social Media

Boston, MA · On-site

Engage and manage customer interactions on organization's social media accounts including comments ... Excellent knowledge of social media platforms, tools, and trends * Experience interacting with and ...

Rakuten

Digital Content Specialist

Lexington, MA

$64K/yr

Add merchant specific offers into the content management tool and verify accuracy * Communicate ... At the time of posting, Rakuten expects the base compensation for this role to be within the range ...

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Knowledge Base Content Manager information

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in Massachusetts?

The most popular types of Knowledge Base Content jobs in Massachusetts are:

What are popular job titles related to Knowledge Base Content Manager jobs in Massachusetts?

For Knowledge Base Content Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Content Manager jobs in Massachusetts look for?

The top searched job categories for Knowledge Base Content Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Knowledge Base Content Manager jobs?

Cities in Massachusetts with the most Knowledge Base Content Manager job openings:

Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in Massachusetts as of August 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% In-person job distribution.

IT / OT Infrastructure Manager

Re:Build Manufacturing

Wilmington, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

About Re:Build
At Re:Build, our mission is to ensure the next generation of important products are made, at scale, in America. We are laying the foundation for a better future for our customers, employees, and communities by revitalizing America's manufacturing base and creating meaningful jobs across the country, including in historically deindustrialized regions.
We operate an advanced, end-to-end manufacturing platform that partners with industrial companies and innovators to take products from first concept to full-scale production in critical verticals including aerospace and defense, electrification, medical, energy and environment, and robotics and automation.
The way we operate is as important as the work we do. It's guided by The Re:Build Way, 16 principles that shape how we collaborate with each other, partner with our customers and vendors, and contribute to the communities where we operate. (link to The Re:Build Way principles)
Who we are looking for
We're seeking an IT Infrastructure Manager to lead and evolve the technology foundation that enables a positive, reliable, and productive end-user experience for all Re:Builders. This role blends deep infrastructure expertise with strong people leadership, emotional intelligence, and a continuous-improvement approach.
The ideal candidate is resilient, empathetic, and outcome-driven-someone who can balance operational excellence with long-term architectural thinking while building trust across IT and the business.
The Role
The IT Infrastructure Manager is responsible for leading the infrastructure team, overseeing day-to-day operations, and owning infrastructure design and architecture across Re:Build. This role ensures systems are secure, available, scalable, and performant, while continuously improving the way infrastructure services are delivered.
You'll partner closely with business leaders, IT peers, and vendors to solve today's infrastructure challenges and design solutions that support future growth.
What you get to do!
Leadership & Team Management
  • Lead, coach, and develop the Infrastructure team, fostering a positive, accountable, and service-oriented culture
  • Manage staffing, scheduling, priorities, performance reviews, and professional development plans
  • Ensure teams operate cohesively with minimal friction; mentor and support others across IT as needed
Infrastructure Operations & Reliability
  • Oversee all infrastructure operations, processes, and service delivery
  • Ensure service levels meet or exceed agreed targets; manage escalations and breached SLAs
  • Own and lead critical incident management processes and post-incident improvements
  • Support the team with incident resolution, service requests, and project execution when needed
Architecture & Engineering
  • Design, review, and approve infrastructure architectures using a collaborative, business-aligned approach
  • Lead design, build, test, and support activities for infrastructure solutions across the enterprise
  • Ensure infrastructure standards, patterns, and documentation are current and effective
Continuous Improvement & Metrics
  • Define, validate, and communicate important infrastructure metrics and performance indicators
  • Drive continuous improvement across people, processes, and systems using data-driven methods
  • Maintain SOPs, work instructions, and knowledge base content; communicate changes effectively
Planning, Governance & Vendors
  • Contribute to IT planning, budgeting, forecasting, and vendor management
  • Ensure infrastructure aligns with security, compliance, and regulatory requirements
  • Monitor end-user satisfaction and feedback, translating insights into actionable improvements
What you bring to the Team
Education & Experience
  • Bachelor's degree in Information Technology or a related field, or equivalent practical experience
  • 7+ years of experience designing, building, supporting, and troubleshooting enterprise infrastructure
  • 5+ years of experience leading and managing infrastructure teams
  • Current IT industry certifications are a plus
Deep Core Technical Expertise
  • Servers & Virtualization: Server hardware, Microsoft Server, VMware, Hyper-V
  • Cloud Platforms: Microsoft Azure, AWS, Google Cloud
  • Core Services: Active Directory, DNS, DHCP, file/print, certificates, identity services
  • Storage, Backup & Recovery
  • Complex Environments: Multi-tenant, multi-cloud, multi-domain, multi-forest
  • Endpoint & Device Management: PCs, Macs, peripherals, printers, Intune
  • Microsoft 365 & End-User Technologies: Exchange, SharePoint, Teams, OneDrive, Office, Copilot, Windows OS, Defender, MFA, Authenticator
  • Networking: Firewalls, switches, routers, access points, cabling; Fortinet platforms
  • Data Center Operations: Racks, cabling, power, cooling, fire suppression
  • Monitoring & Alerting: Including preference for automated remediation
  • Patch & Asset Lifecycle Management
Additional Knowledge & Strengths Required
  • Cybersecurity practices and compliance frameworks (CMMC, GCC High, AWS GovCloud, FedRAMP)
  • Familiarity with CAD systems
  • ITIL processes and service management concepts
  • Experience employing AI tools to streamline and improve IT operations
  • Strong documentation skills (architecture, policies, runbooks, procedures)
  • Demonstrable ability to develop teams, hold accountability, and create an outcome-driven culture
  • Proven ability to learn new technologies quickly and apply them effectively
Nice-to-Have
  • Working knowledge of Lean Manufacturing principles
  • Experience in manufacturing environments and OT networking

Location: Wilmington, MA (hybrid - 3 days onsite / 2 days remote). Candidates must be local to the Wilmington, MA area or willing to relocate.
Compensation Structure: The base salary range for this position is $115,000 - $171,000 per year. This range represents the Company's good faith estimate of the base compensation for this role at the time of posting. Actual compensation will be determined based on several factors, including but not limited to relevant experience, skills, qualifications, internal equity, and geographic location. In addition to base salary, this role may be eligible for annual incentive compensation and/or long-term incentives, subject to Company plans. The Company offers a comprehensive benefits package including medical, dental, vision, retirement, paid time off, and other benefits.
The BIG payoff
We are a company who is going to make a difference in the industries and the communities in which we choose to operate.
Every employee of Re:Build will share ownership in the company and will share in the financial rewards of the success we achieve together, at all levels of the company!
We want to work with people that reflect the communities in which we operate
Re:Build Manufacturing is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.
Re:Build is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@ReBuildmanufacturing.com or you may call us at 617.909.6275.

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