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Kia Service Advisor Jobs in Virginia (NOW HIRING)

Steven Kia

Kia - Service Advisor

Harrisonburg, VA · On-site

$50 - $90/hr

Steven Kia is part of a rapidly growing automotive group that provides opportunities for employees to make an impact and grow their careers. As a Service Advisor, you will have the opportunity to ...

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Kia Service Advisor information

See Virginia salary details

$11

$25

$45

How much do kia service advisor jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for kia service advisor in Virginia is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.57 per hour, depending on experience, location, and employer.

What is a Kia service advisor?

Kia Service Advisors are professionals who act as the primary point of contact between customers and the service department at a Kia dealership. They help customers schedule maintenance or repair appointments, explain recommended services, provide cost estimates, and keep customers informed about the status of their vehicles. Service Advisors ensure customer satisfaction by communicating clearly and coordinating work with technicians. Their role is essential for smooth dealership operations and maintaining customer trust.

What skills and qualifications are needed to be a Kia service advisor?

To thrive as a Kia Service Advisor, you need a solid understanding of automotive systems, customer service experience, and typically a high school diploma or equivalent. Familiarity with dealership management software (like CDK or Reynolds & Reynolds), service scheduling tools, and Kia-specific training or certifications is often required. Strong communication, problem-solving, and organizational skills help you manage customer expectations and coordinate effectively with technicians. These abilities ensure efficient service operations, high customer satisfaction, and repeat business for the dealership.

What challenges do Kia service advisors face when handling customer concerns, and how are these addressed?

Kia Service Advisors often encounter challenges such as managing high customer expectations, handling multiple repair orders simultaneously, and communicating complex technical information in an understandable way. These challenges are typically addressed by leveraging strong communication skills, using dealership management systems to stay organized, and collaborating closely with technicians to provide accurate updates. Regular training on Kia products and customer service best practices also helps advisors resolve concerns efficiently and maintain customer satisfaction.

What is the difference between Kia Service Advisor vs Auto Service Writer?

AspectKia Service AdvisorAuto Service Writer
CredentialsHigh school diploma, automotive knowledge, customer service skillsHigh school diploma, automotive knowledge, customer service skills
Work EnvironmentDealership service department, interacting with customers and techniciansDealership or repair shop, focusing on customer communication and service documentation
Industry UsageCommonly used in automotive dealerships, especially KiaUsed across various automotive service centers and dealerships

Both Kia Service Advisors and Auto Service Writers play key roles in automotive service departments, focusing on customer communication, service sales, and coordinating repairs. While their responsibilities and work environments are similar, the title 'Kia Service Advisor' specifically refers to roles within Kia dealerships, emphasizing brand-specific knowledge and customer service. Auto Service Writer is a broader term used across multiple brands and independent shops, making it a versatile comparison for those exploring automotive service careers.

What are popular job titles related to Kia Service Advisor jobs in Virginia?

For Kia Service Advisor jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Kia Service Advisor jobs in Virginia look for?

The top searched job categories for Kia Service Advisor jobs in Virginia are:

Kia Service Advisor jobs near you
Infographic showing various Kia Service Advisor job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,479 per year, or $25.7 per hour.

KIA SERVICE ADVISOR

Hyman Brothers Auto Group

Midlothian, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 13 days ago

Job description

Hyman Bros. Kia in Midlothian, VA, is currently seeking a highly organized, multitasking, detail-oriented, and motivated Service Advisor. This presents an excellent opportunity for the appropriate candidate.

**Your Responsibilities:**

- Greet customers promptly

- Gather customer and vehicle details

- Clearly communicate all vehicle issues as described

- Recommend maintenance based on vehicle age, mileage, and history

- Prepare accurate cost estimates for labor and parts

- Schedule follow-up appointments

- Track each vehicle's progress and keep customers informed

- Ensure the final invoice accurately reflects the work done

- Explain all completed repairs and charges to customers

**Qualifications:**

- Proven experience delivering outstanding customer satisfaction as a Service Advisor, Assistant Lane Manager, or Service Consultant is essential

- Ability to multitask effectively in a fast-paced environment is required

- Above-average energy and a desire for a long-term career with a growing organization

- Personal and professional integrity are highly valued

- CDK computer experience is a plus, but we are willing to train the right candidate

- Punctuality is crucial

**We Offer:**

- Health, Dental, Vision, and Life Insurance

- 401K

Gary Shively

 Kia Service Manager

 

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