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Key Holder Manager Jobs in Tennessee (NOW HIRING)

Goodwill Industries of Middle Tennessee

Key Holder

Gallatin, TN · On-site

$13.25 - $16.50/hr

The Key Holder supports the delivery of a consistently positive shopper and donor experience by ... Under the direction of store management, this role focuses on consistent task completion, associate ...

Goodwill Industries of Middle Tennessee

Key Holder

Gallatin, TN · On-site

$13.25 - $16.50/hr

The Key Holder supports the delivery of a consistently positive shopper and donor experience by ... Under the direction of store management, this role focuses on consistent task completion, associate ...

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Key Holder Manager information

What is a key holder manager?

Key Holder Managers are retail or store employees who are entrusted with the keys to a business location and are responsible for opening and closing the store. In addition to these duties, they often supervise staff, handle basic administrative tasks, and ensure the security of the premises. Key Holder Managers act as a point of contact when higher management is not present and may also assist with customer service, cash handling, and inventory management. Their role is essential for maintaining smooth daily operations and upholding company policies.

How does a key holder manager balance opening and closing responsibilities with team leadership duties?

Key Holder Managers are often responsible for both opening and closing the store, which means their schedules can vary and may require flexibility. In addition to securing the premises, they also oversee daily store operations, address customer issues, and support team members during shifts. Balancing these responsibilities involves strong time-management skills and the ability to prioritize urgent tasks, such as supervising cash handling or managing inventory. Successful Key Holder Managers foster a collaborative environment by mentoring junior staff and ensuring smooth transitions between shifts.

What are the key skills and qualifications needed to thrive as a key holder manager?

To thrive as a Key Holder Manager, you need experience in retail operations, leadership abilities, and a strong understanding of store policies and security protocols. Familiarity with point-of-sale (POS) systems, inventory management software, and alarm/security systems is typically required. Excellent communication, reliability, and problem-solving skills help you manage staff, handle customer concerns, and respond to emergencies. These skills ensure the smooth daily operation of the store and the safety of both employees and assets.

What is the difference between Key Holder Manager vs Key Holder?

AspectKey Holder ManagerKey Holder
ResponsibilitiesOversees store operations, manages staff, handles customer issues, and supports sales goals.Performs opening/closing duties, assists customers, maintains store cleanliness, and manages stock.
Required CredentialsHigh school diploma; experience in retail; leadership skills.High school diploma; retail experience preferred.
Work EnvironmentRetail store, supervisory setting, often during peak hours.Retail store, front-line role, flexible hours.

The Key Holder Manager typically has additional leadership responsibilities and oversees store operations, while a Key Holder primarily handles daily store tasks and customer service. Both roles require retail experience, but the manager position involves supervising staff and managing overall store performance.

Is a key holder manager an entry-level job?

A key holder manager position is typically not considered entry-level, as it usually requires previous retail or management experience, strong leadership skills, and familiarity with store operations. It often serves as a mid-level role with responsibilities such as supervising staff, opening and closing the store, and handling customer issues.

Is being a key holder manager a good job?

A key holder manager is responsible for opening and closing a retail store, supervising staff, and ensuring daily operations run smoothly. The role often involves leadership, customer service, and inventory management, with typical schedules including evenings and weekends. Compensation varies by employer but generally offers opportunities for advancement within retail management.

What are the most commonly searched types of Key Holder jobs in Tennessee?

The most popular types of Key Holder jobs in Tennessee are:

What are popular job titles related to Key Holder Manager jobs in Tennessee?

For Key Holder Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Key Holder Manager jobs in Tennessee look for?

The top searched job categories for Key Holder Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Key Holder Manager jobs?

Cities in Tennessee with the most Key Holder Manager job openings:

Key Holder Manager jobs near you
Infographic showing various Key Holder Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Key Holder

Goodwill Industries of Middle Tennessee

White House, TN • On-site

$13.50 - $16.75/hr

Full-time

Re-posted 5 days ago

Goodwill Industries Of Middle Tennessee rating

6.8

Company rating: 6.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

409th of 773 rated non-profit organizations

Job description

Job Location
White House
Job Summary:
The Key Holder supports the delivery of a consistently positive shopper and donor experience by helping maintain a clean, organized, well merchandised, and welcoming store environment during assigned shifts. This role provides hands on, on shift leadership of customer and donor facing activities, including point of sale support, sales floor standards, merchandising execution, donor flow support, and basic store readiness, while carrying out established processes in alignment with Goodwill's mission of Changing Lives through Education, Training, and Employment.
Through active, on floor presence, the Key Holder reinforces expectations for cleanliness, shop ready merchandising, friendly service, safe operations, and respectful donor interactions while supporting daily routines such as opening, closing, and shift execution. Under the direction of store management, this role focuses on consistent task completion, associate guidance, and customer and donor support, ensuring the store and donor areas remain easy to navigate and ready to serve the community throughout the day, grounded in Goodwill's values of Teamwork, Respect, Uprightness, and Empowerment.
Job Description
Essential Functions
On Shift Leadership & Key Holder Coverage
  • Serve as the on-duty key holder during assigned shifts, supporting store opening and closing routines and ensuring store readiness.
  • Provide visible, on-floor leadership to guide associates and support smooth shift execution.
  • Support shift handoffs by communicating priorities, coverage needs, and operational issues to store leadership.
  • Escalate complex customer, donor, safety, or operational concerns to store leadership as appropriate.
  • Maintain a flexible schedule, including evenings, weekends, and holidays, and perform other duties as assigned to support store operations.

Shopper & Donor Experience
  • Support the delivery of a consistently positive shopper and donor experience during assigned shifts by helping maintain a clean, organized, and welcoming store and donor environment.
  • Reinforce shop-ready merchandising standards through timely recovery, basic replenishment, and adherence to established presentation guidelines.
  • Support point-of-sale and front-end activities by reinforcing accurate transactions, friendly service behaviors, and efficient customer flow.
  • Reinforce expectations for cleanliness, organization, and safety across all shopper- and donor-facing areas, including registers, aisles, fitting rooms, restrooms, checkout zones, and donor drop-off areas.
  • Support donor flow by reinforcing respectful, friendly, and efficient donor interactions and ensuring donor areas remain safe, organized, and easy to navigate.
  • Assist with maintaining signage placement, price accuracy checks, fixture organization, and product presentation by following established processes and reporting issues to store leadership.
  • Reinforce expectations for proactive associate greetings and excellent service by modeling positive interactions and coaching team members to engage shoppers and donors in a friendly, helpful, and respectful manner.
  • Model positive shopper and donor service behaviors and provide on-the-spot guidance to associates to reinforce service standards and expectations.

Performance Execution & Store Readiness Support
  • Support opening and closing routines while leading assigned shifts to restore and maintain the store in grand-opening condition through strong execution of recovery, cleanliness, merchandising standards, production support, backroom organization, and operational routines.
  • Train and coach new and existing associates during shifts by reinforcing standard work, service expectations, basic production and backroom workflows, and daily task execution, escalating needs or concerns to store leadership as appropriate.

Compliance and Risk Oversight
  • Reinforce adherence to company policies, safety guidelines, and operational standards across shopper- and donor-facing areas during assigned shifts.
  • Monitor on shift activities to support accurate POS transactions, pricing integrity, and safe cash handling, escalating concerns as needed.
  • Support loss-prevention efforts through situational awareness and by coaching associates on safe and compliant practices.

Minimum Qualifications
Required Skills
Education
  • High School Diploma or equivalent required.
  • Associate's degree in business, Logistics, Supply Chain, Management, Retail Operations, or a related field preferred.

Experience
  • One to two years of supervisory or lead experience in production, warehouse, retail, or logistics environments required.

Knowledge and Skills
  • Strong oral and written communication skills with the ability to provide clear, respectful direction and feedback.
  • Strong organizational skills with the ability to manage multiple tasks and priorities accurately in a fast-paced retail environment.
  • Ability to learn and consistently apply established processes, systems, equipment, and standard operating procedures.
  • Ability to provide on-shift leadership by guiding, training, and motivating associates while promoting a positive, inclusive work culture grounded in our Mission and TRUE Core Values.
  • Ability to deliver strong shopper and donor service, ensuring safe, friendly, and efficient interactions, including at the Donor Door.
  • Ability to recognize execution issues related to service, cleanliness, merchandising, and safety and escalate concerns appropriately.
  • Basic computer proficiency, including Outlook, Word, Excel, and online product research.
  • Ability to operate a forklift (must obtain forklift certification; training and certification are provided by the organization), if required by the assigned location
  • Bilingual skills are preferred.

Preferred Education / Experience / Knowledge & Skills / Certifications & License
  • Associate's degree in business, Logistics, Supply Chain, Retail Management, or a related field; or equivalent experience, including four (3) years of supervisory or lead experience in retail, warehouse, logistics, or production environments.
  • Experience working in fast-paced, high-volume operations preferred.
  • Prior retail, nonprofit, or mission-based organization experience preferred.
  • Experience supporting or working alongside eCommerce operations is a plus.
  • Previous experience training, coaching, or developing staff strongly preferred.
  • Bilingual language skills are preferred.

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