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Kepner Tregoe Jobs (NOW HIRING)

MS Companies

Senior Quality Engineer

Warren, MI

$83K - $112K/yr

Lead customer and supplier quality issue resolution using structured problem-solving methodologies (8D, Kepner-Tregoe, 5-Why, etc.) * Conduct and approve Measurement System Analysis (Gage R&R, Bias ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

Facilitate Root Cause Analysis (RCA) sessions using structured methodologies such as 5 Whys, Fishbone Analysis, Fault Tree Analysis, and Kepner-Tregoe. * Establish and maintain a Known Error Database ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

Facilitate Root Cause Analysis (RCA) sessions using structured methodologies such as 5 Whys, Fishbone Analysis, Fault Tree Analysis, and Kepner-Tregoe. * Establish and maintain a Known Error Database ...

Teledyne

Yield Engineer

Goleta, CA · On-site

$113K - $151K/yr

Structured problem-solving methods (Kepner Tregoe, DMAIC, 8D, 6-sigma, etc.) * Design of experiments (DOE / ANOVA) * Optical microscopy * SEM / FIB / EDX * Profilometry, ellipsometry * Elemental ...

Weil Group, Inc.

Specialist Manufacturing

Juncos, PR · On-site

Experience of bio-processing unit operations Knowledge in Root Cause Analysis methodologies (Fishbone, Six Boxes, Fishbone, 5 Why's, Kepner Tregoe) Familiar with Lean Manufacturing Practices Ability ...

Teledyne

Wafer Fab Process Engineer

Goleta, CA

$90K - $121K/yr

Lean Six Sigma or other problem solving/decision making methods (8D, Kepner-Tregoe, or equivalent) What We Offer * Competitive Salary & Benefits Package * Health, Dental, Vision, and Life Insurance ...

Gaf

Process Engineer II

Chester, SC

$76K - $104K/yr

This position drives for sustainable root cause problem resolution and overall process improvements through use of KT (Kepner-Tregoe methodology) tools, process/quality trials and sound engineering ...

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How much do kepner tregoe jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for kepner tregoe in the United States is $48.54, according to ZipRecruiter salary data. Most workers in this role earn between $38.22 and $55.53 per hour, depending on experience, location, and employer.

What is a Kepner Tregoe?

A Kepner Tregoe job typically involves applying structured problem-solving and decision-making methodologies developed by Kepner-Tregoe, a consulting and training company. Professionals in these roles use analytical techniques to troubleshoot issues, streamline processes, and make data-driven decisions. Such jobs are common in IT, manufacturing, and business consulting, where critical thinking and systematic reasoning are essential. Responsibilities may include root cause analysis, problem resolution, and training teams on KT methodologies to improve operational efficiency.

What are the key skills and qualifications needed to thrive in the Kepner Tregoe position?

To thrive as a Kepner Tregoe consultant or facilitator, you need a strong background in problem-solving, analytical thinking, and process improvement, often supported by experience in operations, consulting, or related certifications in the Kepner-Tregoe methodology. Familiarity with business analysis tools, root cause analysis software, and proficiency in frameworks for decision analysis are commonly required. Exceptional communication, facilitation, and interpersonal skills are essential to guide teams and effect organizational change. These abilities ensure effective implementation of the Kepner-Tregoe approach, driving process improvements and measurable business results.

What are typical challenges faced by Kepner Tregoe consultants in their day-to-day work?

Kepner Tregoe consultants often encounter the challenge of guiding diverse teams through structured problem-solving and decision-making processes, especially when team members have varying levels of buy-in or familiarity with the methodology. Managing time effectively while facilitating workshops and balancing multiple client projects can also present difficulties. Additionally, consultants must tailor their approach to fit different industries and organizational cultures, requiring flexibility and strong listening skills. Overcoming these challenges is key to successfully embedding the Kepner-Tregoe methodology and delivering meaningful improvements for clients.

What job categories do people searching Kepner Tregoe jobs look for? The top searched job categories for Kepner Tregoe jobs are:
Kepner Tregoe jobs near you
Infographic showing various Kepner Tregoe job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $100,970 per year, or $48.5 per hour.

ITIL Problem Management Analyst

Commserve Technologies Inc

Irvine, CA • On-site

Contractor

Re-posted 16 days ago

Job description

ITIL Problem Management Analyst
Location: Irvine, CA (5 days onsite) 92614
Duration: 6 Months
Position Summary
We are seeking an experienced Problem Management Lead Analyst to drive service stability and continuous improvement across IT Operations. This role will own the end-to-end Problem Management process, lead root cause investigations, identify systemic issues, and partner with technology teams to eliminate recurring incidents and improve overall service reliability.
Key Responsibilities
Problem Management Leadership
  • Own and govern the end-to-end Problem Management lifecycle in alignment with ITIL best practices.
  • Lead proactive and reactive problem investigations to identify underlying causes of recurring incidents and service disruptions.
  • Facilitate Root Cause Analysis (RCA) sessions using structured methodologies such as 5 Whys, Fishbone Analysis, Fault Tree Analysis, and Kepner-Tregoe.
  • Establish and maintain a Known Error Database (KEDB), ensuring accurate documentation of known errors and workarounds.
  • Track corrective and preventive actions through resolution and verify effectiveness of implemented fixes.
  • Drive accountability across Infrastructure, Network, Cloud, Security, End User Computing, and Application teams to resolve systemic issues.
Service Reliability & Continuous Improvement
  • Analyze incident, change, and operational data to identify trends, recurring issues, and opportunities for service improvement.
  • Develop and present actionable recommendations to improve platform stability, reduce incident volumes, and enhance service performance.
  • Lead recurring service review meetings focused on problem trends, chronic issues, and risk mitigation.
  • Identify automation opportunities and process improvements that reduce operational effort and prevent recurring incidents.
  • Contribute to operational excellence initiatives, knowledge management, and runbook enhancements.
Governance, Reporting & Analytics
  • Utilize ServiceNow Problem Management capabilities to manage problem records, known errors, corrective actions, and reporting.
  • Establish KPIs and metrics related to problem management effectiveness, including recurring incident reduction, RCA completion, and corrective action closure.
  • Create executive-level dashboards and reports highlighting service health trends, top recurring issues, and improvement initiatives.
  • Ensure compliance with ITIL processes, documentation standards, and audit requirements.
Major Incident & Change Collaboration
  • Partner with Major Incident Management teams to ensure high-priority incidents are transitioned into formal problem investigations when appropriate.
  • Lead Post-Incident Reviews (PIRs) focused on identifying root causes and preventive actions.
  • Collaborate with Change Management teams to ensure corrective actions are properly planned, tested, and implemented.
  • Assess risks associated with recurring issues and provide recommendations for long-term remediation.

Required Qualifications
  • 5+ years of experience in IT Operations with at least 3 years focused on Problem Management, Service Reliability, or IT Service Management.
  • ITIL Foundation certification required; ITIL Managing Professional or Advanced certifications preferred.
  • Strong hands-on experience with ServiceNow Problem Management, Incident Management, and reporting modules.
  • Proven experience conducting complex Root Cause Analysis and facilitating cross-functional problem review sessions.
  • Strong understanding of enterprise IT infrastructure including Servers, Cloud, Network, End User Computing, and Applications.
  • Experience developing metrics, dashboards, and executive reporting.
  • Excellent facilitation, communication, and stakeholder management skills.
  • Ability to influence technical teams and drive resolution of long-standing operational issues.
Preferred Qualifications
  • Experience implementing Problem Management programs or maturing ITSM processes.
  • Familiarity with SRE, Reliability Engineering, or Operational Excellence frameworks.
  • Experience with Power BI, Tableau, or ServiceNow Performance Analytics.
  • Knowledge of automation platforms and operational process optimization.

Apply