ZipRecruiter

Log In

1

Kemba Credit Jobs (NOW HIRING)

Kemba Indianapolis Credit Union

Be Seen First

Member Service Advisor

Indianapolis, IN · On-site

$20 - $22/hr

Candidates with restaurant, retail, or other service industry experience are strongly encouraged to apply Company Description KEMBA Indianapolis Credit Union is a not for profit financial cooperative.

previous pagenext page

Showing results 21-40

All JobsFinance and Insurance JobsKemba Credit Jobs

Kemba Credit information

See salary details

$12

$20

$25

How much do kemba credit jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for kemba credit in the United States is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $22.36 per hour, depending on experience, location, and employer.

What is Kemba Credit?

Kemba Credit refers to Kemba Credit Union, a member-owned financial cooperative that provides a range of banking services such as savings accounts, loans, mortgages, and credit cards. As a credit union, it is focused on serving its members rather than generating profits for shareholders. Kemba Credit Union typically offers lower fees and better rates compared to traditional banks, and membership is often open to individuals within certain communities or employer groups. The organization also emphasizes financial education and community involvement.

What are some common challenges faced by member service representatives at Kemba Credit Union, and how can they be overcome?

Member Service Representatives at Kemba Credit Union often encounter challenges such as handling high volumes of member inquiries, resolving complex account issues, and staying updated on the latest financial products and regulations. To overcome these challenges, it is important to develop strong communication and problem-solving skills, maintain a thorough understanding of Kemba’s services, and collaborate closely with colleagues in lending, operations, and management. Ongoing training and a supportive team environment also help representatives deliver excellent service while managing the demands of the role.

What are the key skills and qualifications needed to thrive as a credit analyst at a financial institution like Kemba Credit Union, and why are they important?

To thrive as a Credit Analyst, you need strong analytical skills, financial acumen, and a relevant degree such as finance, accounting, or economics. Familiarity with credit analysis software, financial modeling tools, and industry-standard systems like FICO or Moody’s is typically required. Attention to detail, strong communication, and sound judgment are valuable soft skills for evaluating creditworthiness and presenting findings. These abilities are crucial for making informed lending decisions that manage risk and contribute to the financial health of the institution.

What is the difference between Kemba Credit vs Kemba Loan Officer?

AspectKemba CreditKemba Loan Officer
CredentialsCredit analysis certifications, financial backgroundLoan origination licenses, financial knowledge
Work EnvironmentBank branches, credit departmentsLoan offices, customer service settings
Employer & IndustryFinancial institutions, credit unionsMortgage companies, banks
Search & Comparison IntentCredit roles, credit analysis jobsLoan processing, mortgage roles

While both roles operate within the financial industry, Kemba Credit focuses on credit analysis and assessment, whereas Kemba Loan Officer specializes in originating and processing loans. Understanding these distinctions helps job seekers target the right position based on their skills and career goals.

More about Kemba Credit jobs

What cities are hiring for Kemba Credit jobs?

Cities with the most Kemba Credit job openings:

What states have the most Kemba Credit jobs?

States with the most job openings for Kemba Credit jobs include:

What job categories do people searching Kemba Credit jobs look for?

The top searched job categories for Kemba Credit jobs are:

Kemba Credit jobs near you
Infographic showing various Kemba Credit job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $42,501 per year, or $20.4 per hour.

Member Service Representative (Personal Banker - Sales)

KEMBA Financial Credit Union

Gahanna, OH • On-site

$21 - $30/hr

Full-time

Posted 10 days ago

Kemba Financial Credit Union rating

8.3

Company rating: 8.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Title: Member Services Representative (I, II, III, Lead or Senior)
Reports to: Branch Manager
Supervises: None
Status: Non-Exempt
Objective
The Member Services Representative is a results-driven position responsible for performing a broad variety of member-focused sales, service, account maintenance, and branch support activities that help enrich the financial lives of our members. This high-contact sales and service position requires the ability to engage effectively with members and other KEMBA associates in person, by telephone, and in writing while providing consistent solutions that meet member needs. Depending on experience and level, this role may also support lobby management, teller-related functions, sales tracking, outbound calling, community involvement, mentoring, and support to other Member Service Representatives and branch leadership.
Duties and Responsibilities
  • Assumes responsibility for the effective and professional performance of member sales and service-related functions
  • Greets, welcomes, and assists members by identifying their needs, offering options, and directing them to the appropriate support or service channel when needed
  • Recommends products and services that assist in meeting members� financial needs
  • Resolves member requests, questions, and concerns promptly, courteously, and professionally through listening, problem solving, and offering solutions
  • Meets or exceeds all sales, service, and productivity goals established for the position
  • Answers and responds to member inquiries and questions in person, by telephone, and in writing
  • Performs file maintenance, account changes, and member account servicing as necessary
  • Assumes teller line functions including, but not limited to, business member transactions, cash transactions, balancing drawer, vault, and recycler responsibilities
  • Assists members both inside and outside of the branch, including support with ITM machines
  • Maintains audit controls including, but not limited to, dual control, key control, logs and reports, alarms, safe deposit box procedures, and teller-related audit responsibilities
  • Professionally services basic member activity, including processing address changes, adding names to accounts, placing check orders, ordering replacement ATM/debit cards, setting up direct deposit, processing wire transfers and stop payments, providing statement printouts and check copies, and opening deposit accounts
  • Establishes and maintains professional relationships with members while keeping them informed of Credit Union services and policies
  • Maintains and projects the Credit Union's professional reputation through effective member care and service delivery
  • Establishes and maintains effective coordination and working relationships with branch associates, support areas, and management
  • Works as a team member with other KEMBA associates and keeps leadership informed of area activities and significant concerns
  • Completes required reports and records accurately and promptly and attends meetings as required
  • Maintains an up-to-date status of sales, service, support, and processing activity with routine reporting to management
  • Follows KEMBA's processes and systems consistently, including member interaction, appointment planning, outbound calling, and sales activity tracking tools, as applicable
  • Proactively offers new services to existing members and non-members to support increased product and service utilization
  • Initiates outbound calling activities that support qualified new memberships and expanded member relationships
  • Qualifies and originates loan and deposit services for members in a manner consistent with policy and procedures
  • Targets, sells, and originates new memberships for qualified non-member candidates
  • Provides financial management and planning support consistent with KEMBA's goal to promote members� financial well-being
  • Provides a high level of sales and service support for inbound member activity resulting from branch visits and member calls
  • Closely coordinates with support areas for the effective processing and servicing of new and existing loan and deposit business
  • Regularly attends community events and serves as an advocate for KEMBA and the branch
  • Supports and mentors other Member Service Representatives by modeling KEMBA's processes, sales systems, member care expectations, and service standards, as experience allows
  • Motivates associates to cross-sell services, provide referrals, and promote automated services using KEMBA's processes and systems, as applicable
  • Provides feedback and support to branch associates and the Branch Manager, including recognizing associate achievement and acting as a role model and resource, as applicable
  • Ensures member satisfaction by helping address member complaints and resolve account-related concerns, including support in the Branch Manager's absence when applicable
  • Registers with the Nationwide Mortgage Licensing System as a Mortgage Loan Originator and maintains and renews registration, including completion of related compliance training as directed by KEMBA
  • Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
  • Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
  • On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs
  • Relates to others beyond giving and receiving instructions:
    • Communicates with coworkers or peers without exhibiting behavioral extremes
    • Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
    • Responds appropriately to criticism from a supervisor
  • Performs other duties as required by management

Required Qualifications
  • High school diploma or equivalent education or experience
  • Prior customer service experience, with sales-focused or financial services experience preferred for higher-level placement
  • Demonstrated ability to meet individual sales, service, productivity, and accuracy expectations
  • Strong organizational skills and attention to detail
  • Values a high degree of accuracy
  • Professional demeanor and positive, outgoing attitude
  • Effective communication skills
  • Basic PC skills, including Windows
  • Assertive problem-solving skills

Position Level Notice
This position may be filled at the Member Services Representative I, II, III, Senior Member Services Representative, or Lead Member Services Representative level. Placement within the Member Services Representative career path will be determined based on the selected candidate's experience, demonstrated sales and service performance, financial services knowledge, leadership capabilities, and overall qualifications. Compensation will be commensurate with the level and experience of the successful candidate.
Experience Considerations for Level Placement
Candidates may be considered for higher-level Member Services Representative positions based on demonstrated experience and success in the following areas:
  • Experience in a sales-focused environment with individual performance goals
  • Experience in financial services, banking, or credit unions
  • Demonstrated success achieving sales, service, productivity, and operational goals
  • Experience originating and servicing consumer loan and deposit products
  • Strong knowledge of branch operations, controls, and compliance requirements
  • Proven ability to build member relationships and deepen product utilization
  • Experience conducting outbound calling and business development activities
  • Demonstrated ability to mentor, coach, or serve as a resource to peers

Physical Demands
The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.
The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.
Eligibility
  • Laptop: No
  • Remote/Hybrid Work: No
  • Cell Phone Reimbursement: No
  • Vehicle Reimbursement: No
  • Incentive(s): Yes

What Kemba Financial Credit Union employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply